Lead Computer Hardware Technician And Technical Support Engineer
Pyrimont Operating Solutions
Indianapolis, Indiana
Hardware: Preparation and shipment of hardware for sale to customers. Inventorymanagement as well as system images for a variety of computer models.RMA handling, hardware troubleshooting and repairs. In addition,handled repairs and upgrades to computers in the company.Technical Support: Provided remote support via email and phone to non-technical customers across the country. Occasionally traveled to provide local support. Rapid troubleshooting of a variety of issues in an active/operating business including network, local software, Windows 7 and XP, and other third party software.