Matthew Drain Email & Phone Number

Chapel Hill, Nc, Us

Chapel Hill, Nc, Us

New York, Ny, Us

New York, Ny, Us

Product Owner for globally adopted Agile/DevOps Release and Change Practice. Enable highly valuable content produced by the team for customer consumption. Empowering the agile team to define and prioritize features based on a value-added proposition from Product Management. Refinement of objectives, epics, and features as defined on forecasted roadmap to maintain alignment with a program vision.

New York, Ny, Us

Lead an Agile team to over 112 innovation ideas to be documented and 43 completed in 2020 while adapting to COVID-related business continuity plans. Developed a globally adopted DevOps practice to rapidly deliver valuable IT content to customers on demand, with extreme velocity from the ideation, development, testing, and delivery in less than 6 hours. Automated the Change Enablement practice, saving 19,094 hours per year, and an 85.7% reduction in manual efforts. Lead improvements in the Change Enablement practice that reduce risk to the business and improved operational success from 76.9% to 99.0% in less than 2 years. Streamlined and automated the IT Change Request process to have a 78% reduction of the change form for highly successful teams, improving operating efficiency and efficacy. Handle multiple assignments concurrently in a fast-paced, ever-changing global environment. Participate in and facilitate process improvement activities, such as Value Stream Mapping. Analyze, develop and document ServiceNow enhancements in Jira. Develop and maintain end user technical documentation for the Global Change Enablement practice and ServiceNow. Analyze and develop Performance Analytics (PA) Dashboards in ServiceNow as a PA Administrator.

New York, Ny, Us

Oversee scheduling and approving multiple complex team projects to mitigate collisions that could impact operations. Conduct review of CRs for accuracy and compliance with governing to approve or reject with cause. Lead and participates in the governance of updates to the IT Global Change Enablement practice to support business and regulatory needs. Facilitates and participates in various Change Advisory Board (CAB) meetings.Analyzes, develops, performs UAT, and documents ServiceNow improvements using Jira. Leads solutioning activities to the process and ServiceNow tool employing ITIL and Scaled Agile frameworks. Develops and maintains internal and stakeholder documentation for the effective use of the process and ServiceNow tool. Trains partners, drawing on multi-modal communication methods, on the ITIL process and ServiceNow tool for compliance and to resolve user concerns. Develops and maintains strong internal partnerships for effective teamwork locally and globally, creating win-win alliances.Collaborate with Audit to ensure governance practices meet regulatory requirements. Develop and interpret performance data analytics dashboards and reports for metrics towards achieving targeted KPIs. Updates and maintains SharePoint site for internal and customer specific information.

Dallas, Tx, Us

Performed changes for 3 years with zero outages caused and failed zero.Recognized for operational excellence as the industry best practice to model global sites after. Enforcedcompliance and improved the ITIL Change Enablement practice via ServiceNow. Collaborated acrossteams and sites for improvement recommendations. Created and updated requests to mitigate risk for a 2million square foot campus with the second largest datacenter for Cisco in the US.Primary coordinator between vendors, contractors, and project management teams. Trained and assistedpartners on the proper use of various IT Change Enablement platforms, to include Remedy 7, Remedy 8,and ServiceNow. Trained personnel across North and Central America on tool and process improvements.Track requests for compliance, safe implementation, and proper close-out through a review for continuousimprovement opportunities.

Dublin, Ireland, Ie

Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.Become computer efficient using laptops provided and mastering all required software.Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.Provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.Proven customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction.Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.

Washington, Dc, Us

-Understand and apply principles of industrial safety.-Professional experience operating nuclear reactor plants during start-up, critical, transient, and shutdown periods.-Professional experience operating and supervising defueling of nuclear reactor plants.-Identify, troubleshoot, and correct problems in nuclear mechanical, electrical, or reactor control systems at the component level with an emphasis on electrical systems.-Supervised and performed over 1,800 periodic and corrective maintenance items on mechanical, electrical, reactor systems.

Tampa, Fl, Us

Master Of Business Administration - Mba, Business Administration, Management And Operations

Nuclear Energy And Engineering Technologies

Business Administration: Leadership Certificate

Accounting: Accounting Core Certificate

Associate In Arts (A.A.), Business Administration, Management And Operations, Financial Accounting

Associate In Science (A.S.), Business Administration, Management And Operations

Business Administration: Business Core Certificate

Bs, Electrical And Electronics Engineering