Matt Eddy Email & Phone Number

Raleigh, NC, US

Foster City, CA, US

• Engage with all levels within customer organizations, from C-Level to front-line technical staff, to understand, plan, and execute on company objectives and improve Qualys’ reputation in-org.
• Identify and develop new business opportunities and strategies both on-prem and in cloud and container environments.
• Collaborate with Product Management, Marketing, Legal, and Engineering teams to deliver on key customer business targets.

Foster City, CA, US

• Provide consultative services, product training, and technical support for multinational enterprise accounts totaling $10M ASV
• Continuously meet renewal and upsell objectives, positioning a wide array of products for communications and services accounts.
• Represent Qualys by attending conferences, seminars, and on-site customer meetings.

Foster City, CA, US

• Diagnosed and resolved issues with Qualys products including VMDR and CSAM as well as related API/Integration Modules.
• Primary case agent for cases involving API and Qualys integrations with 3rd party platforms such as Splunk and ServiceNow.
• Designated Support Engineer for four multinational corporations, managing all inbound cases and serving as the primary contact for the customer in case of product questions or problems.
• End-to-end oversight of platform related incidents, involving coordination of SRE, DBRE, and PM teams to achieve the fastest possible resolution for issues that impact the customer base.

New York, NY, US

• Collaborated with Network Admins, Security Specialists, and Access Control Teams to provide security guidance and quick resolutions to complex issues.
• Conducted Root Cause Analysis for previously undiscovered issues in both LA and GA versions of the Varonis platform.
• Developed and published KB articles to empower Support Engineers to efficiently resolve customer issues in a timely manner.

Raleigh, NC, US

• Diagnosed and resolved over 1300+ reported issues for 500+ restaurants across the United States
• Spearheaded a project to remediate PCI non-compliance issues across satellite US locations.
• Verified that corporate and franchise restaurant locations were aligned with security best practices.
• Created and updated internal documentation to streamline implementation and troubleshooting for the Support Team
• Authored and revised scripts to assist with daily procedures

Raleigh, North Carolina, US

• Implemented vulnerability assessment infrastructure to ensure protection of company servers and endpoints, and conducted routine assessments and remediation tasks.
• Executed security management tasks including the monitoring, installation, and activation of malicious software protection tools, applying security protocols to network connectivity, managing user identities and.
• Managed all on-prem deployed servers, including Active Directory, Exchange, File Storage, and Licensing servers.

Associate Of Science - As, General Studies

Education record