- Coaching and mentoring via 10-12 weekly reviews tracked in Bud system combining academic and Apprenticeship progress- Marking of ASA, draft & final submissions and providing feedback- Actively supporting learner queries to resolution- Ensuring Bud is kept up to date as a single source of truth for a learner’s journey- Regular learner and employer engagement via 3-4 weekly feedback on submission and Bud tracked messaging- Working towards Master’s degree

- Assist in managing / updating all infrastructure related hardware and software across all offices and highlighting areas of weakness with recommendations to improve - Assist in managing / updating / onboarding new deployed applications, using best practice methodologies and ensuring minimal disruption to the users- Regular review of existing applications for updates, security patching and fixes for known bugs- Maintaining physical servers, virtual servers, SANS, VMWare, UPS, Veeam backup, Veeam replication, BC and DR- Maintaining applications from a portfolio including suppliers, versions, licensing, and other vital information- Maintaining WDS and MDT environment- Managing MDM with MobileIron- Managing DMS- Monitoring of systems with SolarWinds and LogicMonitor- Part of a dynamic team that adapts to a constant changing environment

- Provide support to end users in as timely manner as possible following through to completion at all times whilst keeping all parties informed on progress - Carry out daily administration procedures- Maintain help desk and other records accurately - Provide end user training / inductions when requested- Liaise with 3rd party support companies when required- Maintain and develop skill levels using both online and offline resources in order to support all user applications - Working in a team spread across five offices- Answering help desk calls- Carrying out inventory checks- Recording all issues using a ticket management system- Managing mobile devices using BlackBerry UEM- Providing cover to other sites in the absence of on-site engineers- Working on internal projects e.g. CMS, WDS- Heavily involved in the setting up of 300 desks for a HQ move in 2018- Achieved IT Professional Level 2 Apprenticeship including NVQ Technical Certificate, Functional Skills, and Employment Rights/Responsibilities- Achieved IT Systems and Networking Level 3

During my work experience I was at Northgate High School in Ipswich to begin my IT journey and understand how a IT Support team functions.- Disassembling and reassembling laptops for repairs- Assisting users- Answering helpdesk calls