Formerly with Bill Marsh Auto Group (Oct. 2020 - May 2024).Redefining the automotive buying experience by creating memorable & customized experiences for each customer, every time. Use the latest in technology & communication tools to expand sales outreach area. Create videos to educate customers on current market trends & vehicle features. Help showroom team set & maintain highest average F&I per vehicle revenue with the belief that recognizing a customer’s needs & wants is key to success.

Freeman is the premier provider of integrated services of face-to-face marketing events, including expositions, conventions, corporate events and exhibits of all sizes. Focused on driving business growth for clients in a variety of industries i.e. medical, application software, hospitality, security and human resources.Promoted to dedicated account manager for Freeman's 2nd largest account, a market-leader in enterprise software - investing $20M+ in annual events & exhibits.Managed events & exhibits, including an EX Awards finalist with an annual budget of $9.6M.Collaborated & directed a team of 36 Freeman associates to execute events.Assigned to projects for improvement of operational & team productivity.Increased account profit margin by 7% avg. & reduced job costs by 18% avg.Specifically requested by clients to manage projects due to exemplary results.Mentored new team members to successfully produce their own profitable events.Developed templates, SOP’s & best practices for team management of internal & external timelines, budgets & expectations.Efficiently orchestrated all moving parts for clients — managing everything from design and decor to graphics, audio visual, electrical and transportation services.

An exclusive 443 room destination within the gates of Walt Disney World Resort. Central Florida's only resort to receive the coveted AAA Five Diamond Award. Responsible for resort operations during the overnight.Directed 18 Four Seasons team members - 10 departments & 50+ cleaning associates.Overnight team members nominated for employee of the month - 5 consecutive months.Managed supplies inventory & purchasing for Front Office Operations.Created & refined policies & procedures.Developed a team of 7 front desk agents through pre-opening. Nominated for Manager of the 2nd Quarter for 2015.

A 103 room property spread across a remote jungle wilderness in the Baa Atoll UNESCO World Biosphere Reserve. Directly responsible for Reception/Concierge, Guest Services, & PBX departments. Managed a front office team of 31 culturally diverse team members representing 8 different nationalities. Managed the Guardian Angel Program, Guardian Angel Experience Assistant program & overall guest experiences within the resort & international airport. Responsible for the daily movements of all guests & team members to & from the resort via seaplane/boat transportation.Achieved:• 2nd highest Richey score in the company for Q4 2012• 3rd highest ranking for 2012 annual up sells in the Asia Pacific Region• Highest ranking Guest Experience Score in the Asian Pacific Region for Q1 & Q2 2013• Highest Weighted Guest Experience Score in the Asia Pacific Region for 2013 • 2nd highest Staff & Service GES in the Asia Pacific region for 2013 • 2nd highest Concierge GES in the Asia Pacific region for 2013 • Exceeded 2013 annual up sells goal by $158,975

Four Seasons Explorer, a 39-meter three-deck catamaran, takes guests on a marine and cultural adventure into the undiscovered Maldives. The luxury live-aboard visits isolated reefs and virgin dive-sites, uninhabited beaches and secluded village communities as it cruises between the Four Seasons properties at Kuda Huraa, a private island paradise of lush tropical gardens and remarkable surf, and Landaa Giraavaru, a pristine hideaway in the Baa Atoll. Delivered the highest standard of luxury hospitality.Created experiences beyond the imagination that guests will remember for a lifetime.Lead a dynamic team of 25 Four Seasons team members.Managed daily itinerary for cruising guests including snorkel & dive trips, beach days, fishing, water sports, special sandbank dinners, local island visits & more.

A 291 room property located in downtown Austin, Texas on the banks of Lady Bird Lake. Lead & developed a multi-cultural team of 85+ Four Seasons Housekeeping team members.Delivered the highest level of guest service & recognition.Conducted performance evaluations & created incentive programs.Enhanced the Four Seasons Austin Kid's Experience by increasing personalization & special touches.Assumed the role of Assistant Director while Director of Housekeeping was on task force assignment.Nominated for Manager of the 3rd Quarter for 2011.

Project manager for hotel's first public area renovation - $2.5M capital project.Managed relations, communication & expectations of property managers, owners, Corporate managers, designers, local contractors, hotel staff & manufacturers to ensure product accuracy, quality & standards were not compromised.

Supervised 10 housekeeping attendants & 12 laundry attendants.Performed final room inspections to ensure room condition met Four Seasons standards & personal touches were completed.Coached housekeepers through standards tests & individual growth.Managed laundry operations.Processed an average of 7,000 lbs. of laundry daily.

Attended to VIP & high expectation guests' security requirements while on property.Created & maintained a safe environment for all hotel employees & guests.Emphasis on operational safety & safety awareness.Provided IT technical support, i.e. printers, copiers, Internet connections, employee ID cards & keys.

Welcomed & registered hotel guests.Generated bottom line revenue with room category up-sells.Point of contact for guest requests & concerns.

Managed specially catered private receptions and donor lounge events for 5 to 800+ attendees. Ensured all required equipment was properly setup and installed prior to receptions (cocktail tables, tray jacks, additional seating, food and beverages). Assisted caterers with loading and unloading of equipment and food. During event ensured caterers were fully equipped throughout the completion of the reception. Worked cooperatively with group contacts and production managers through completion of receptions and artist hospitality events. Created a welcoming environment for all guests including international visitors. Developed an understanding of operational procedures and standards to create customer feedback surveys. Surveys were designed to measure service performance during guest receptions and artist hospitality.

Represented BMW of North America at Wild Dunes Resort, Isle of Palms, South Carolina as an events liaison. Developed effective working relationships with resort employees and local BMW & MINI Centers. Successfully created and implemented a $1,000 marketing promotion to increase test drive numbers for under performing fleet vehicles. Increased total number of test drives by 5 on targeted promotional days.Managed and scheduled all BMW test drives on location. Mastered vehicle specifications for all Resort Driving Tour fleet vehicles, including but not limited to, BMW's Efficient Dynamics Clean Diesel engine. Introduced BMW's new 2009 models and ran basic training on all RDT fleet vehicles for test drive customers. Responsible for daily maintenance & cleanliness of RDT vehicles. Submitted daily, weekly, & monthly test drive results.Referred event participants to local BMW MINI Centers and created new clientele for Centers.

Prepared and served food and beverages. Managed and served during private parties ranging from 2 to 30 attendees. Hosted wine tastings with hors d'oeuvres ranging from 5 to 30 attendees. Supported management through the challenges of a new business venture by taking on multiple roles and responsibilities throughout the restaurant.

Completed property's first rotational internship through eleven departments within the rooms division. Departments included Front Office, Guest Services, Concierge, Club Concierge, Reservations, Spa, PBX Communications, Housekeeping, Laundry, Kids For All Seasons, and Pool & Beach.Performed monthly managerial standards testing within each department to ensure proper operational procedures and standards were being achieved.Became proficient in handling VIP guest privacy.Upon completion of rotation, designed a detailed internship rotational training program for the rooms division. Contributed service enhancing feedback during operations meetings.

Project Coordinator within the Operations Development Planning Team. Founding member of the The Venetian Macao 2007 Opening Team focused on pre-opening preparations and installation of FF&E for resort. Post opening worked on remaining developing projects for the Cotai Strip. Analyzed development plans for future properties and prepared estimated figures for back of house operations. Supervised front line concierge guest service agents.Created standard operating procedures for department operations and orientations. Also created operations development new team member orientation program.

Assisted members before, during, and after rounds of golf. Guided and taught other caddies at the beginning level. Created professional relationships with members. Learned the requirements and necessities of golf course maintenance. Developed an understanding and appreciation for the game of golf.

Managed front desk area, pro shop, and all fitness facilities. Assisted members and guests with basic fitness needs. Services provided included basic training of fitness equipment, fitness class recommendations, towel and water distribution. Responsible for charging/collecting facility fees, guest fees, and pro shop revenue.

Began at bellhop position. Worked through the positions of bellhop, parking lot attendant, PBX receptionist and became a front desk agent. Later was promoted to an executive office aid. While working through the positions provided assistance with guest check-ins, check-outs, and luggage. In addition provided concierge services of the local East Lansing and Lansing areas, as well as the state of Michigan. Devoted to developing quick and effective alternatives/solutions to guests' concerns and departmental procedures. Created special program database for Michigan State University parent profile information and trained other employees on its usage.Received numerous performance awards and recognition for excellence in customer service and professional behavior.

Developed professional relationships with principals to ensure a trustworthy work environment. Prepared tax documents and pulled client files for principals. Organized principals' daily schedules and prepared necessary documents and files for appointments.

Supervised all court attendants, court reservation procedures, and court maintenance. Built positive relationships with members and fellow court attendants. Responsible for weekly court attendant scheduling.