• Currently manage and deployed resources across a network of 1,500+ devices, including virtual machines.• Packaged, scripted, configured, and deployed operating system images and software applications using MECM, Azure, and Intune.• Leverage Active Directory, Group Policy, PowerShell scripting, PsAppDeploy, and PsExec to ensure consistent configurations and enforce policies. • Utilize scripting languages and automation tools to streamline repetitive tasks.• Maintain proficiency in third-party software for endpoint management, including Deepfreeze and NetOp Vision.

• Streamlined new employee onboarding into the company's technology ecosystem.• Created user accounts in Active Directory and various proprietary company software applications.• Assigned access controls based on specific job roles and responsibilities.• Oversaw hardware imaging for new devices.• Utilized MECM to manage software installation and configuration on desktops and laptops.• Managed the procurement process for all IT equipment.• Monitored IT asset lifecycles, including retrieval and decommissioning of out-of-warranty equipment.• Developed user-friendly training materials within an LMS to facilitate employee adoption of company-issued hardware and software.

• Provided user support to administrators, professors, and students on college hardware and software resources.• Assisted with navigating applications and troubleshooting technical issues.• Installed and configured system software on Windows and Apple computers using MECM and JAMF.• Repaired various devices including desktops, laptops, tablets, projectors, printers, and network switches.

• Oversaw administration of Microsoft Office 365 suite.• Conducted training sessions for administrative users.• Ensured proficiency in these tools to optimize productivity and collaboration.• Actively participated in identifying hardware and software solutions.• Focused on streamlining business workflows and enhancing operational efficiency.• Implemented solutions aligned with organizational objectives. • Maintained computers, printers, and internal network infrastructure.• Ensured smooth operation of these critical systems for day-to-day operations.

• Installed and configured both client-side and server-side software for PsychConsult Provider EHR.Ensured accurate setup for efficient and effective patient care.• Served as the primary point of contact for software support across PsychConsult, ePrescribe, and Mirth software.• Troubleshooted issues and offered guidance on best practices for smooth and reliable software operation.• Developed and maintained documentation for all supported software.• Created clear and comprehensive resources to equip users with the knowledge to effectively utilize software solutions.

• Served as the primary point of contact for Fios customer inquiries regarding phone, television, and internet services.• Provided prompt and helpful assistance to both business and residential customers.• Offered comprehensive support for Fios products and services.• Troubleshooted technical issues and guided customers through service features.• Educated customers about the array of Fios products and services.• Delivered clear and detailed information to empower customers to make informed decisions.

• Delivered comprehensive troubleshooting support for residential and business customers experiencing issues with internet and phone services.• Resolved connectivity problems and addressed technical glitches for prompt and effective assistance.• Aided customers in fortifying their systems by guiding them through the installation of anti-virus and anti-spyware software. • Ensured their online security by safeguarding devices from potential threats.• Configured email accounts in various email client software programs. • Assisted customers with password resets, ensuring seamless access to email services for communication.