In my role as Owner at Praxis Consulting Canada, I take pride in facilitating success for clients through the development and tracking of sales and operational KPIs, analyzing customer and vendor contracts, and optimizing internal and external processes to drive operational efficiencies.

In my role as Manager of Service Operations at Sterling Fire Protection Inc., I spearheaded operational success for a diverse team, focusing on process optimization, KPI development, and inventory management. By streamlining operations and enhancing customer communication, I facilitated seamless project execution and client satisfaction.

In my role as a Field Service Supervisor at Endress+Hauser Group in Edmonton, Alberta, Canada, I had the privilege of overseeing the success of our field service team and external service providers. I focused on optimizing SOPs, brokering solutions with customers and sales colleagues, and providing leadership in tools, parts, and warranty management. Additionally, I played a key role in service contract analysis, KPI tracking, and personal development coaching.

In my role as Business Unit Manager at Somagen Diagnostics, I spearheaded strategic financial analysis, process mapping, and KPI development to drive business excellence. By optimizing inventory analysis and forecasting, I successfully identified cost-saving opportunities and improved resource allocation.

As a Regional Service Manager at Thermo Fisher Scientific, I oversaw operational excellence for a team of field service technicians in Western Canada. I supported business growth initiatives through regional financial analysis, customer issue resolution management, and new account development. I also managed the service sales team and served as an information bridge between service and product sales organizations.

In my role as Manager of Marketing & Business Development at OEM Remanufacturing in Edmonton, AB, I spearheaded business growth strategies, customer retention efforts, and new market penetration initiatives. By consolidating data streams, I supported annual budgets and forecasts, while also providing valuable feedback on operational efficiencies and pricing strategies. Additionally, I led warranty reconciliation investigations to ensure customer satisfaction and operational excellence.

As the National Operations Manager at Staveley Services North America, I concurrently led sales and operations for 4 industrial laboratory and testing facilities across North America. I played a key role in creating and supporting corporate branding initiatives, authoring internal and external communications, and specifying and managing the creation of a web-based customer interface. By delivering consistent market growth and establishing unparalleled levels of customer service, I contributed to the company's success in various markets.