Matthew M. Email & Phone Number

Raleigh, North Carolina, Us

• Developed and executed IT strategies aligned with organizational goals, guiding new technology implementation. • Enrolled 250+ devices in Intune via GPO and Azure VPN, transitioning on-premises AD to Azure for hybrid work capabilities. • Onboarded Managed Security Service Provider (MSSP), ensuring alignment with organizational needs. • Implemented Vulnerability Management as a Service (VMaaS) via Frontline for increased scalability. • Led impactful IT projects, cultivating relationships with senior executives and external partners/vendors. • Onboarded and managed two IT support vendors, ensuring timely issue resolution. • Stayed current on emerging technologies, researching solutions for operational improvement. • Reviewed and approved IT and cybersecurity policies and procedures for compliance. • Managed two teams: IT support (3 engineers, 1 help desk) and applications support (1 Senior Application Administrator, 1 help desk).

Raleigh, North Carolina, Us

• Ensure the security, availability, performance, and operational integrity of the information systems, networks, and end devices• Maintaining policies and processes within the IT operations function to support efficiency and compliance• Manage technology support and service desk, identifying opportunities for continued process improvement, maintaining SLAs and user satisfaction• System Engineering & Design• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure• Automating repetitive tasks to drive efficiencies and document for future reference including scripts, programs, processes, and standards• Lead technology projects, including the design and deployment of new IT systems and services• Help define and enhance IT infrastructure strategy, architecture, policies, and procedures• Assess and select vendors and develop test strategies for new hardware and software• Firm grasp on IT infrastructure and operations best practices

Brentwood, Tn, Us

• Lead transition from on-prem AD to cloud-managed Azure AD.• Migrate from SCCM to Microsoft Endpoint Manager services. • Deploy Intune (MDM & MAM), Configuration Manager, and Windows Defender ATP across the organization (~360 devices)• Manage corporate IT staff as well as partner resources through training, coaching, setting expectations and appraising performance.• Vendor management to create cost-efficient contracts.• License ownership and management to create cost-effective solutions.• Engage vendors to scope upcoming projects and negotiate SOW’s and continue work management until project completion.• Implement scalable solutions within corporate IT during growth from 150 users to 360 users over 10 months• Policies and Procedures development. Provisioning/deployment, on-boarding/terminations, internal KB’s and documentation.• Utilize forecasting to plan for licensing and hardware procurement/management• Work with partners to develop IT device standards and warehousing options using COI/CRI contracts to ensure availability.• Box – Secure cloud storage admin.• MOVEit SFTP admin.• Transition to and administration of cloud-based RingCentral from on-prem VOIP.

•HIPAA environment. Maintain company compliance for data at rest and in transit.•SharePoint 365 Administrator. Lead company SharePoint restructure and organization.•Microsoft Office 365 Administrator.•Initiate and complete company's transition to 100% remote (2017)•Develop IT standards and policies designed to streamline desktop and software support.•Establish and maintain relationships with vendors, suppliers, and service providers.•Manage IT personnel and full life-cycle of information technology infrastructure, applications, and services.•Provide operations management, including security, backup/recovery/disaster planning, and off-hours staff coverage.•Responsible for network infrastructure in two locations and multiple remote staff locations.Develop and update knowledge base/operations documentation.

•Acting IT Manager.•Maintain domain file and print servers at two locations. (Microsoft Server 2012 R2)•Interact with internal and external clients on all levels to resolve IT-related issues.•Manage multiple remote connections to different sites utilizing VMware, Cisco AnyConnect, SonicWall, and other VPN software.•Plan, organize, control, and evaluate all IT and electronic data operations.•Oversee all help desk activities: Freshdesk, Imaging using Acronis True Image, user support.•Manage purchasing of all hardware, software, and other IT supplies.•Research and deploy changeover from Trend Micro to Sophos Endpoint Advanced (A/V solution)

•Top performing tech with most tickets closed with fewest re-opens.•1st and 2nd Level help desk support on-site and remote. Bomgar, Cisco VPN, GoToAssist, Lab Tech.•Assist in large scale device refresh in HIPAA environment.•Document all inquiry activities in ticketing system (Service-Now).•Deploy, repair, maintain, and upgrade Windows XP, 7, 8, 10 and Mac OS X desktop and laptop computers, Zebra printers and other MFP's.

San Francisco, Ca, Us

•Jira/Confluence Administrator.•AWS Administrator. Managed 20+ EC2 instances for DevOps production and testing.•Administer oVirt cloud software (Open Virtualization Manager) with 100+ VM's running multiple OS's: Ubuntu LTS, CentOS, Red Hat and Windows Server 2008 R2 and Microsoft Server 2012 R2.•McAfee Security Management Center SMC. Configured firewall rules and port settings.•24/7 network and server monitoring with Nagios and Centreon.•Build and deploy Amanda Backup and recovery procedures with off-site tape library.•FTP server admin (ownCloud)•Data Center maintenance. Run cabling per network diagram. Replace batteries in UPS.•Installation/configuration of HP ProCurve and Dell Force 10 switches.•Troubleshoot, swap, and repair hardware including PSU's, CPU's, RAM, and disk drives etc.•Upgrade spindles (HDD's) to SSD's. (Dell PowerVault 3000)•User-management with Open LDAP (Open-source) in SSO environment.•Took lead in project to research and deploy OCS Inventory for asset management.•Manage cloud VoIP 8x8 phone system (PBX) with Cisco IP devices.•Monitor and support critical network services (e.g. DNS, DHCP and Email)•Handle domain registrations/renewals. (Namecheap, GoDaddy, Network Solutions)•Perform all levels of help desk functions of all IT devices running Mac OS X on-site and remotely.

Associates Of Applied Sciences, Computer Information Systems

Bachelor Of Applied Arts And Sciences, Information Systems