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Matthew Nelson is listed as Program Manager at International Medical Group (IMG) at International Medical Group (IMG), a company with 393 employees, based in Greater Indianapolis, United States, United States. AeroLeads shows a work email signal at imglobal.com and a matched LinkedIn profile for Matthew Nelson.
Matthew Nelson previously worked as Program Manager at International Medical Group (Img) and Customer Care Department - iTravel Team Leader at International Medical Group (Img). Matthew Nelson holds Bs, Psychology from University Of Dayton.
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AeroLeads found 1 current-domain work email signal for Matthew Nelson. Compare company email patterns before reaching out.
A client focused Program Manager for federal contracts at International Medical Group, Inc. (IMG)My passion is the customer service experience. My background is working directly with customers for federal contracts as well as travel insurance customers. Health insurance and the healthcare industry, whether domestically or abroad, can be a very tricky thing to navigate for customers of any background! My clients specialize in younger demographics with very little experience related to health insurance. A gentle hand-holding approach is necessary for these customers. I make sure that all levels of our organization can keep that approach in mind, while also exceeding the needs of the contracts I manage.I work closely with my clients in order to make sure they know their satisfaction with the customer experience is my number one priority. The best part of my role has always been opening up a transparent channel of communication that allows us to work cooperatively to maintain a commitment to service. I enjoy working alongside my clients and learning from them to adjust our services to their needs.I have been with International Medical Group for just over 6 years. IMG has provided me with amazing resources towards my commitment to providing a quality customer service experience. I have been honored to be able to connect my clients to all of the valuable resources IMG can offer. From implementing medical consulting services that give my clients direct access to reach out to IMG's extremely knowledgeable medical directors, to myself being a guest speaker in online seminars teaching my client's members how to use their benefits effectively. I always look for new ways IMG can provide additional valuable services for them.
Listed skills include Customer Relationship Management, Project Management, Quality Assurance, Research, and 5 others.
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Indianapolis, Indiana
Responsible for implementing and maintaining the operations of government contracted business at International Medical Group. Includes direct client contact and end to end project management.Acted as the client's single point of contact to International Medical Group.Identifies meaningful areas of improvement to service offerings. Monitors service level.
Indianapolis, Indiana Area
Customer Care Call Center Team Leader for a travel insurance focused line of products offered by International Medical GroupResponsible for handling the majority of correspondence for this product line from customers, agents, and also internally with claims team and the director of this line of business. Handled escalated customer correspondence for the.
Carmel, Indiana
Provided assistance on air ambulance medical evacuations for overseas travelers insured by Seven Corners. Also assisted with customer service call center operations for travelers both insured inside the United States and Outside the United States. Coordinated direct billing for medical care with overseas medical providers and assisted with servicing.
Participated in psychological research with on campus faculty to assist with their doctoral thesis. Applied faculty research to develop and test a new psychological testing scale.
Other employees you can reach at imglobal.com. View company contacts for 393 employees →
Mengbo Liu
Colleague at International Medical Group (Img)Indianapolis, Indiana, United States, United States
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Mollie Woodward
Colleague at International Medical Group (Img)United Kingdom, United Kingdom
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Lauren Drinkwater
Colleague at International Medical Group (Img)Burgess Hill, England, United Kingdom, United Kingdom
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Linda Kelley
Colleague at International Medical Group (Img)Indianapolis, Indiana, United States, United States
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Riley Poynter
Colleague at International Medical Group (Img)Greater Indianapolis, United States
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John Smith
Colleague at International Medical Group (Img)Windsor, Connecticut, United States, United States
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Shiela Balancar
Colleague at International Medical Group (Img)Manila, National Capital Region, Philippines, Philippines
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Henry Musoke
Colleague at International Medical Group (Img)Kampala, Central Region, Uganda, Uganda
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Kelly Morris
Colleague at International Medical Group (Img)Avon, Indiana, United States, United States
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Fran Reynolds
Colleague at International Medical Group (Img)Indianapolis, Indiana, United States, United States
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Quick answers generated from the profile data available on this page.
Matthew Nelson works for International Medical Group (IMG).
Matthew Nelson is listed as Program Manager at International Medical Group (IMG) at International Medical Group (IMG).
AeroLeads has found 1 work email signal at @imglobal.com for Matthew Nelson at International Medical Group (IMG).
Matthew Nelson is based in Greater Indianapolis, United States, United States while working with International Medical Group (IMG).
Matthew Nelson has worked for International Medical Group (Img), Seven Corners, Inc., and University Of Dayton.
Matthew Nelson's colleagues at International Medical Group (IMG) include Mengbo Liu, Mollie Woodward, Lauren Drinkwater, Linda Kelley, and Riley Poynter.
You can use AeroLeads to view verified contact signals for Matthew Nelson at International Medical Group (IMG), including work email, phone, and LinkedIn data when available.
Matthew Nelson holds Bs, Psychology from University Of Dayton.
Matthew Nelson is listed with skills including Customer Relationship Management, Project Management, Quality Assurance, Research, Insurance, Customer Service, Critical Thinking, and Presentation Skills.
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