Matthew Gil Email & Phone Number

California, United States

California, United States

I provided support to clients, resolving hardware and software issues, configuring networks, and delivering user training. I worked with the Project Manager to onboard new clients, executing project plans, setting up network infrastructures, and deploying necessary software. I assisted in creating and maintaining project documentation, including network diagrams and system configurations. Conducted client meetings to assess requirements, present solutions, and update on project progress was a key part of my role, ensuring client satisfaction.

Lynnwood, Wa, Us

I provided technical support, resolving issues with city-issued mobile devices, computers, printers, and various supported technologies. I worked with vendors to plan and execute an Audio-Visual upgrade in the courtroom. Additionally, I ensured the court's website was accurate and up-to-date, facilitating timely information for stakeholders.I extracted reports from the Judicial Information System (JIS) and developed a data analysis and cleansing system to generate content for a text messaging reminder system.

San Antonio, Texas, Us

As a senior member of the IT department for Meritum Energy Holdings, I helped manage and support IT Systems (Including desktops/laptops, mobile phones, VoIP phones, computer peripherals, MDM, MS Office 365 Apps, Anti-Virus, Remote Access, Asset Management) for all our offices across Texas, New Mexico, Florida, and the New England area.Meritum Energy, while growing at a rapid rate, still has a small company environment that allows employees like myself to wear multiple hats. I provide technical support both locally and remotely to users experiencing hardware and software issues. I help assist HR with both the onboarding and offboarding process of employees, which includes creating all necessary accounts with appropriate security access and procurement of required hardware/software. And I also work and maintain relationships with multiple vendors and aid with new projects.

New Braunfels, Texas, Us

TaskUs is a BPO that was founded back in 2008 in the Philippines and has since expanded its operations to the U.S. As an IT Support Analyst I provided password resets, desktop/laptop setup, patching, and technical coordination of new hire/term processes. I also researched, planned, and coordinated upgrades and changes to existing systems and implementation of new systems and technology.

San Antonio, Tx, Us

I provided first and second level support for in-house computer systems, networks, and peripherals, overseeing installs, troubleshooting, and upgrades. Additionally, I managed all in-house technology equipment, handling procurement, inventory, and installations. My role extended to facilitating new employee hardware and software setups, including remote desktop configurations. I also played a key role in developing comprehensive documentation and procedures for technology processes. In addition, I oversaw the entire life-cycle of printing, IRS filing, and IRS corrections for 1095 and 1094 forms, as well as troubleshooting data issues in databases and offering backup support for various operational tasks.

Bachelor’S Degree, Communication, General

Education record