Matthew Willis Email & Phone Number

Shelly Beach, NSW, AU

Sydney, AU

Surry Hills, NSW, AU

Surry Hills, NSW, AU

Sydney, AU

The Chief Learning Experience Officer is responsible for the development of eddy’s online learning strategy and capability for our existing Colleges and University partners. The Chief Learning Experience Officer is also responsible for creating new partnerships (business development) by showcasing the market-leading Learning Management System and.

Sydney, New South Wales, AU

The Chief Education & Experience Officer leads all elements of Education Delivery, Student Experience, Compliance and Quality Assurance. The Chief Education & Experience Officer is also the CEO of the following RTOs:Open Colleges Integrated Care & Management Training College of Fashion Design

Sydney, New South Wales, AU

The General Manager, Student Experience is a strategic leadership role within Open Colleges. This role focuses on delivering a more consistent & integrated experience for students across every service and interaction, from commencement to graduation.

Sydney, New South Wales, AU

• The Head of Student Engagement is a key education leadership role within Open Colleges. Accountable for the development and implementation of student success strategies to improve the overall student experience.
• Manage, lead and develop best in class support services through a multi-channel, multi-location 70 seat contact centre
• Analyse varied data sets to develop the student services division strategy and budget
• Contribute to the strategic direction of the organisation as part of the leadership team
• Provide operational leadership in use of technology (Student Systems, Online Learning platform, social media)
• Drive quality and continuous improvement across the support services

Surry Hills, New South Wales, AU

• The Head of Campus Operations provides operational leadership and strategy across the campuses and colleges within the faculty. Accountable for administration, facilities, budgeting and the overall student experience.
• Development and management of CAPEX and OPEX budgets for three colleges over two campuses
• Contribute to the strategic direction of the Health & Wellness faculty
• Coordination of enrolment and orientation processes for three colleges
• Management of student enrolments, admissions and student records
• Responsible for compliance with regulatory requirements (CRICOS, ASQA and TEQSA)

Surry Hills, New South Wales, AU

• In 2010 THINK Education Group was acquired by SEEK. As part of SEEKS ASX reporting requirements issues regarding THINK Education Group’s business processes were identified. As a result, three staff members (myself and.
• Responsible for the redesign of nationwide Student Services processes
• Responsible for the roll out of new technology and processes across multiple campuses
• Contributor to the redesign of the company wide CRM
• Standing member of the learning technology steering group
• Management of key financial processes across all delivery locations

Surry Hills, New South Wales, AU

• The Student Services Manager was responsible for the management and delivery of Student Support, Student Administration and Library Services for the Northpoint Campus, servicing 3 colleges spanning both Vocational and.
• Management of the enrolment and orientation for new students (domestic and international) on a trimester basis
• Responsible for compliance with regulatory requirements (CRICOS, ASQA and TEQSA)
• Setting and monitoring Key Performance Indicators and Client Service Standards
• Manage the relationships with internal and external stakeholders on all Student Administration issues
• Management of the graduation process including ratification by the Academic BoardAchievements:

• Management of music events (live and clubs) from conception to marketing and event management
• Establishment of a national music awards with key figures within music industry
• Development of a nationwide booking service for Australian bands
• Coordinated publicity for Australian bands through establishment of website with high trafficAchievements:
• Met with members of the ARIA board to broaden scope of awards categories
• National coverage of events including radio interviews with Triple J and Triple M; online through Fasterlouder, Blabbermouth, Westernfront, Metalhammer and Revolver; print through Sydney Morning Herald, Blunt, Drum.

Sydney, AU

• Management of a high performing sales team across 3 states
• Contribute to the strategic direction of the organization as part of Senior Management
• Established and delivered sales team training and development programs
• Reviewed and adjusted sales approach by course to improve sales conversion
• Development of bonus and pay structure for sales staff
• Receiving escalated complaints and problem solving

• Sales:
• Management of a high performing, 50 seat inbound and outbound contact centre
• Established and delivered sales team training and development programs
• Monitored customer behavior to improve sales conversion
• Developed copy for website to increase website traffic and lead generation
• Quality assurance and performance monitoring of sales staff (including liaison with external mystery shoppers)

• Prepared and delivered English language lessons using online conferencing technology for students of varying levels of ability, from Beginners to Advanced across Japan
• Evaluated student progress and learner segments to tailor lessons accordingly
• Used multimedia solutions to engage learners in the online classroom
• Conducted online demonstration lessons to attract prospective new studentsAchievements:
• Selected to proofread and review new learning materials

Sydney, NSW, AU

• Project manage the installation of phone and EFTPOS terminals for large corporate clients
• Workforce planning of contract technicians to meet service level agreements
• Responsible for the allocation of staff and planning of large scale technical instillations for major account holders
• Project management of instillations and upgrades
• Workflow process development
• Prioritization of projects

• Prepared and delivered English language lessons for students of varying levels of ability, from Beginners to Advanced
• Evaluated student progress and learner segments to tailor lessons accordingly
• Assisted with school administration
• Conducted demonstration lessons to attract prospective new students
• Responsible for the retention of existing students
• Cross sales and upselling programs to existing students