Josh Mack Email & Phone Number

● Utilized continuing education opportunities such as EHR Certified and Practice Analytics skilled● Assigned to special task forces and projects such as the Meaningful Use task force handling escalated regulatory issues● Assigned to the Onboarding team to handle all new customer issues and facilitating in the triage of issues outside of technical support● Handles customer phone calls, emails and chat, resolving issues for several products within the company’s SLAs● Top customer survey response rep for monthly metrics● Responsible for training several groups of New Hires over 3-week training sprints

Tampa/St. Petersburg, Florida Area

● Supported a customer base in Ohio consisting of over 300 customers at any time● Well-versed in all product offerings and knowledgeable on the functions of Greenway’s Electronic Health Record (EHR) software (Prime Suite, SuccessEHS, & Intergy as well as ancillary products)● Met and exceeded sales quota several times, selling conversions, EHR, and Greenway Revenue Services

Tampa/St. Petersburg, Florida Area

Greet every guest with an enthusiasmInterview and hire adequate staff to operate the restaurant based on company standards and in compliance with state and federal regulations.Maintain a cooperative, harmonious working relationship with management team and crew.Conduct crew and management team meetings as needed to discuss operations procedures, promotions, safety, security, training, etc.Maintain reports and records based on company standards and in compliance with state and federal regulations.Ensure all sanitation, safety and security policies and procedures are recognized and enforced to ensure a safe environment for all.Ensure all cash procedures are followed at all levels for accountability and crew safety.

Tampa/St. Petersburg, Florida Area

• Responsible for hiring and training all crew members on staff• Accountable for decisions made when District General Manager is not present• Take inventory, manage a profit and loss sheet, calculate weekly labor and food cost percentage • Increased store sales by 2% and catering sales by 27% since being put into position• Handled money and made bank runs• Writing schedule for entire crew• Promoted Moe’s Southwest Grill at marketing events outside of the restaurant• Worked with customers face-to-face and via telephone• Prepared food in morning and evening• Maintained cleanliness in the restaurant

Waterbury, Ct

• Took orders from customers and organized phone orders• Consolidated orders from kitchen window for other servers• Cleaned and closed restaurant on nights

Creshire, Ct

• Answered phones from onsite reporters for up-to-minute scores• Input play by play from different sports such as college football, hockey and soccer• Input up-to-minute scores in computer programs that went to the Yahoo.com Sports page

Media Arts & Animation

Associate'S Degree, Business Administration And Management, General