Josh Mack Email & Phone Number

• Utilized continuing education opportunities such as EHR Certified and Practice Analytics skilled
• Assigned to special task forces and projects such as the Meaningful Use task force handling escalated regulatory issues
• Assigned to the Onboarding team to handle all new customer issues and facilitating in the triage of issues outside of technical support
• Handles customer phone calls, emails and chat, resolving issues for several products within the company’s SLAs
• Top customer survey response rep for monthly metrics
• Responsible for training several groups of New Hires over 3-week training sprints

Tampa/St. Petersburg, Florida Area

• Supported a customer base in Ohio consisting of over 300 customers at any time
• Well-versed in all product offerings and knowledgeable on the functions of Greenway’s Electronic Health Record (EHR) software (Prime Suite, SuccessEHS, & Intergy as well as ancillary products)
• Met and exceeded sales quota several times, selling conversions, EHR, and Greenway Revenue Services

Tampa/St. Petersburg, Florida Area

Greet every guest with an enthusiasmInterview and hire adequate staff to operate the restaurant based on company standards and in compliance with state and federal regulations.Maintain a cooperative, harmonious working relationship with management team and crew.Conduct crew and management team meetings as needed to discuss operations procedures.

Tampa/St. Petersburg, Florida Area

• Responsible for hiring and training all crew members on staff
• Accountable for decisions made when District General Manager is not present
• Take inventory, manage a profit and loss sheet, calculate weekly labor and food cost percentage
• Increased store sales by 2% and catering sales by 27% since being put into position
• Handled money and made bank runs
• Writing schedule for entire crew

Waterbury, CT

• Took orders from customers and organized phone orders
• Consolidated orders from kitchen window for other servers
• Cleaned and closed restaurant on nights

Creshire, CT

• Answered phones from onsite reporters for up-to-minute scores
• Input play by play from different sports such as college football, hockey and soccer
• Input up-to-minute scores in computer programs that went to the Yahoo.com Sports page

Media Arts & Animation

Associate'S Degree, Business Administration And Management, General