Unisys have been working with ServiceNow for nearly as long as I have, so it's definitely time to create a strong ServiceNow Practice as a home for all the work that is going on. I will be working closely with customers to help them on their transformation journey, getting involved with Unisys engagements and strengthening project governance, plus much more...

Demand for high quality ServiceNow solutions is stronger than ever, and my focus is on every aspect of growing the team of ServiceNow Technical Architects & Consultants...Across the UK, South Africa, Romania and India, I'm constantly looking for people with real technical understanding and strong experience of implementing ServiceNow solutions. I do all I can to bring these people in and help them become established within our highly experienced team.I'm working to grow our Team Leads, Mentors and Coaches so that they can sustain our strong culture as we continue our rapid growth. And to keep our strong emphasis on best practice as we work across a continually growing customer base.I'm directing the work to bring in graduates, web-developers, interns and many more from outside the ServiceNow eco-system. We've created a full-on training programme that we are delivering across Computacenter's geographies to dive people from the basics into strong customer engagements, with all that they need in training, mentored project development and certifications.And growing our existing talented and experienced team in their technical and consulting skills so that each one of them has exciting work to engage with.And still technical at heart, I'm shaping the work of some of our most challenging engagements, to achieve a best fit architecture and design in all that we do.

Leading the Team of Technical Architects at TeamUltra to:- Lead complex engagements that bring a suite of ServiceNow Applications into Large Enterprise customers- Shape Best Practice in TU and for our customers- Be exceptional SMEs across Orchestration, Discovery, Service Mapping, Integrations, Security and more- Develop TU store applications- Mentor Technical Consultants- And, of course, still innovating solutions to challenging technical problems

Working with customers to create ServiceNow solutions that meet current needs and are highly extensible. Mentoring ServiceNow developers to achieve best practice implementations.

Customising the ServiceNow IT Service Management platform to closely implement the processes of corporate customers. This involves working at all levels in the platform from look-and-feel to detailed JavaScript coding. I'm also responsible for architecting and leading the development of TeamMobile, which provides access to ServiceNow from mobile devices.

Creating bespoke web forms applications to gather data into FileMaker databases, for use standalone and within a Joomla Content Management System. Alongside this was the development of a fully customised/templated Joomla site for the launch of a new brand. Development/deployment tools included PHP 5.4 (OOD), JavaScript, CSS3, Apache, IIS, FileMaker, MySQL, Eclipse, CVS.

New product development for a suite of radio equipment and applications, a multi-million pound investment with 3 development teams across the globe, selling into a global market base.Researching market requirements through a wide variety of customer visits (end users, network operators & dealers) and analysis of competitor products & neighbouring technologies. Translating these requirements from business needs of customers to specify these clearly into the development teams.Research and analysis of market pricing, building pricing models and communicating these to sales team and business leaders. Working with sales managers to understand forecasts and combining these with pricing to verify the business model. Capturing additional revenue generation potential by enhancing the core product.Working with MarComms to establish a programme of activities, provide product messaging & developing collateral. Plus working together to create brand image, exhibition/conference spaces and PR/advertising/web content.Monitoring product developments to keep a close fit with market needs and ensure use-ability, reliability and service-ability by applying care within the development process.Creating links with 3rd party developers and presenting product showcases to customers & dealers.Within each element above there are many aspects of research, analysis, internal and external networking, and documenting decisions, whilst liaising with sales teams, manufacturing, development and management as the single point of contact for the product line throughout the company.

Responsible for all technical work within the sales and marketing function. This has included:- Supporting sales colleagues at meetings (in the U.K. and Internationally)- Presenting to and working closely with customers.- Generating engineering requirements.- Training distributors for proof-of-concept work with their customers.- Web developments using Python, PHP, XHTML, CSS, AJAX, SQL, etc. in order to present the benefits of our mobile web compression systems.- Performing ‘on the spot’ integration for systems demonstration on a variety of complex mobile networks (using knowledge of routing, fire-walling, wireless protocols and an ability to ‘hunt-out’ the right information or people).

This role combined providing outsourced IT management with architecting and building web-based applications.I was involved in Technical consultancy for IT Management, including proposals, on-site implementation and remote support for clients’ IT systems. This involves implementing and managing Windows 2003, IIS, Exchange 2003, SQLServer, Small Business Server and UNIX firewalls.I was responsible for the architecture and development of ASP.Net web-based products. These include web-based time-sheets and purchase order systems. BrightVisions is a small consultancy involved in web-applications and IT Management. I was responsible for the complete development lifecycle, including the following:- Requirements gathering and liaison with clients at all levels.- Software architecture and design- Software development, using ASP.Net and C#, utilising ADO.Net and other related technologies (e.g. CSS, JavaScript, IIS etc)- Overseeing development and testing- Ongoing relationships with the client and acceptance testing of the products.

Teaching ICT and Computing to secondary school students, up to and including A-level. This included teaching the following; the use of desktop operating systems, Microsoft Office applications, basic networking, web design and introductory programming.

Teaching ICT and Computing to secondary school students, up to and including A-level. This included teaching the following; the use of desktop operating systems, Microsoft Office applications, basic networking, web design and introductory programming.

Senior Software Engineer on a diverse range of Internet and communications projects, involving all aspects of the development lifecycle, from requirements capture with clients to coding and testing. This Senior Engineer role included leading projects from initial bid work, through to resolving client acceptance issues.Infomatrix is accredited with ISO 9001, with a high value placed on understanding customer requirements, followed by developing these in a structured high-quality manner. This emphasis on quality and my continual involvement with the ongoing refinement of the software development process has formed my habits and structured approach.Projects included:- Marconi Comms: Project leader and consultant for the development of Internet protocols on a military radio system.- Simocco: Development of a mobile-radio networks test system.- National Band 3: An SQL data logging and analysis tool.- Technologies used were: C++, Motif, Perl, PHP, etc.

Digital audio restoration algorithm implementation, starting with model development/refinement in Matlab, through wrapper software in C, to finely tuned DSP assembler. Solely responsible for all software in this set of stand-alone high-end audio processing equipment.