Matthew Riley Email & Phone Number

Avon Lake, Oh, Us

Product Expertise: Serve as the knowledge expert, collaborating with clients, partners, and internal teams to enhance product value through strategic improvements.Cross-Functional Collaboration: Align product strategy with business goals by working closely with various divisions.User-Centric Design: Led the development of a new admin portal that streamlined user management, significantly enhancing user experience.Training & Support: Designed scenario-based training sessions for internal users to improve product comprehension and accelerate feedback cycles.Knowledge Base Management: Established and maintained a comprehensive Onosys Knowledge Base, providing feature articles, guides, and instructional videos for users.Agile Methodologies: Manage Kanban and Scrum boards, oversee product backlog, and conduct regular backlog refinement sessions.User Story Development: Facilitate user story writing sessions with cross-functional teams to create detailed feature lists and roadmaps.Integration Partnership: Collaborate with integration teams to centralize restaurant operations across various systems (POS, payment, loyalty, delivery, marketplaces, etc.).

Greater Cleveland

Product Development: Helped form the Onosys Product team, driving the implementation of innovative features.Adaptability: Worked with clients to rapidly adapt products during the COVID-19 pandemic to meet evolving needs.Agile Transition: Assisted in transitioning to agile development cycles for improved transparency and efficiency.Scrum Facilitation: Conducted scrum ceremonies, including daily standups, sprint planning, and retrospectives.Requirements Gathering: Collaborated with stakeholders to gather requirements, analyze, and write user stories for clarity in product enhancements.Backlog Management: Organized backlog refinement sessions to build and maintain prioritized product backlogs.Stakeholder Communication: Provided regular updates on initiatives and user stories to internal and external stakeholders.

Cleveland, Ohio Area

Account Management: Managed enterprise-level accounts (e.g., Round Table Pizza, Dion’s Pizza, Pizza Inn, Togo’s) to ensure successful online ordering implementation.Project Coordination: Collaborated with clients and internal teams to document project requirements and draft clear statements of work.Stakeholder Communication: Kept all project stakeholders informed on status updates, change requests, and testing phases before go-live.Support & Troubleshooting: Provided client-facing support and worked with development teams to resolve complex online ordering issues.Process Improvement: Implemented Teamwork Desk, reducing support ticket turnaround time by 30% and enhancing reporting for resource planning.Career Advancement: Promoted from Menu Engineer to Client Success Manager due to proven success in managing enterprise accounts.

Cleveland, Ohio

Served as Client Success Manager, supporting account and project management within a collaborative team environment.Provided client-facing support, troubleshooting complex online ordering issues in partnership with the Production Development team.Led collaboration on online ordering projects involving clients, external vendors, and internal development/UI/UX teams, effectively communicating project expectations and ensuring timely delivery.

San Leandro, Ca | Newark, Ca | Pleasanton, Ca

Managed departments across three Macy’s locations with annual sales ranging from $3.04M to $5.5M, driving business growth through strategic leadership.Oversaw teams of 15-25, leveraging exceptional customer service to achieve sales, credit, and marketing objectives.Collaborated with vendor and merchandise teams to optimize marketing strategies for key sales drivers, including in-store displays and product placements.Improved Net Promoter Score across all locations, leading San Leandro Macy's to a top ten ranking for improvement in the Northwest Region.Championed the rollout of a new Mobile Point of Sale system, providing training and support that resulted in Newark Macy's achieving the highest transaction volume nationwide.

Erlanger, Kentucky

Supported the North American Transportation sector in Procurement, ensuring compliance with third-party logistics request for proposals.Created unassisted delivery provider profiles, streamlining delivery processes across regional markets.Organized the scheduling of storage unit pickups for renovation sites, enhancing operational efficiency.Organized a digital filing system for logistics documentation, improving accessibility for procurement teams.

Livermore, California

Served as a Driver for Red Top Electric over three summers, primarily supporting projects in the San Francisco Bay Area and specifically at the John Muir Ambulatory Care Center.John Muir Ambulatory Care Center:Coordinated the delivery schedule for light fixtures, ensuring timely arrivals to support project timelines.Assembled light fixtures and delivered tools and supplies to the job site efficiently.Managed third-party deliveries and maintained effective communication with the warehouse for tool and supply orders.Ensured job site cleanliness and organization, contributing to a safe and efficient working environment.San Francisco Bay Area:Delivered tools and supplies to various job sites, maintaining a high standard of timeliness and reliability.Facilitated warehouse operations by managing incoming and outgoing deliveries, including will call orders from electrical supply stores.Assisted with general warehouse organization and maintenance, supporting overall operational efficiency.

Bachelors Of Science, Business Administration In Business Management

Activities and Societies: Southwest Ohio Chapter Project Management Institute Scholarship Award | Cross Country | Indoor Track & Field |.

Certificate Of Proficiency, Graphic Design