Matthew Kaput Email & Phone Number

East

Lead a team of leaders to Service Excellence across the Midwest/East75 Direct ReportsSuccessful P&L Management & Control

Bolingbrook, Illinois

Bolingbrook, Il

Bolingbrook, Il

Bolingbrook, Il

Technical Support Specialist Certified.Diagnose Cellular issues using multiple tools.Keep customer informed of what processes are being taken.Assist customer through troubleshooting steps with explanation.Follow up with customer about past problems to make sure problem has been resolved.Assess switch queries to make sure provisioning is correct. Take proper and logical troubleshooting steps to fix the issue at hand.Educated and persistent in active learning.

Orland Park, Il

Led meetings to boost morale of staff.Lead associates on shifts, including assigning tasks (cleaning, zoning, opening/closing duties) and to provide feedback and training.Know and support appropriate personnel policies, labor laws and safety procedures.Ensure all security procedures are executed (safe procedures, open/close procedures etc.)Demonstrated importance of customer service.Resolve customer complaints/issues.Know and uphold standards for service and product… Show more Led meetings to boost morale of staff.Lead associates on shifts, including assigning tasks (cleaning, zoning, opening/closing duties) and to provide feedback and training.Know and support appropriate personnel policies, labor laws and safety procedures.Ensure all security procedures are executed (safe procedures, open/close procedures etc.)Demonstrated importance of customer service.Resolve customer complaints/issues.Know and uphold standards for service and product quality.Assist all customers in a friendly and sincere manner to get them exactly what they need.Ask the right questions to dig deeper into the customers lifestyle to attach the right product.Creating efficient and accurate cash handling techniques department wide.Troubleshoot and resolve issues on customer's devices (cell phones, tablets, computers, mp3) Show less