Matthew Benton Email & Phone Number

Sydney, Australia

160 Sussex St Sydney

Create and maintain excellent working relationships with students studying a range of online diplomas, providing motivation and support throughout the course study periodCreate and implement study plans tailored to individual students' time constraints and study goals.Arrange academic trainer appointments on a case-by-case basis to ensure learning material and assessment tasks are coherent and understood.Ensure consistent phone and email contact is made to support… Show more Create and maintain excellent working relationships with students studying a range of online diplomas, providing motivation and support throughout the course study periodCreate and implement study plans tailored to individual students' time constraints and study goals.Arrange academic trainer appointments on a case-by-case basis to ensure learning material and assessment tasks are coherent and understood.Ensure consistent phone and email contact is made to support, encourage and motivate students towards submitting their assessment tasks.Assisting students with escalated issues regarding academic or financial aspects of the course.Facilitating and encouraging students to attend face-to-face events arranged in their area to aid in course completion. Show less

175 Liverpool St Sydney

Strong time management skills - ensured KPI's were consistently reached or exceeded.Organised and facilitated team meetings with direct reports to discuss business practice and performance.Ensured coaching and training of direct reports to maintain high performance.Handled customer escalations and negotiated customer based solutions.Organised and met with direct reports individually to create and discuss performance plans.Positively motivated staff.

175 Liverpool St Sydney

Evaluated and assessed inbound call quality for consistency.Attended meetings to explore and discuss quality improvementCreated and altered process maps to ensure high call quality.Provided continual coaching and training to inbound consultants to maintain and improve quality.Provided and discussed evaluation feedback with team leaders.

175 Liverpool St Sydney

Negotiated with customers and stakeholders regarding disputes of White Pages advertising.Clear and concise communication with customers and other departments within the business.Part of the first team to handle TIO complaints that are at an escalated level with strict turn-around-times.Conducted thorough investigations into Sensis' billing and listing databases and repositories to aid in he decision making process for claim outcomes.Cross-skilled hand White… Show more Negotiated with customers and stakeholders regarding disputes of White Pages advertising.Clear and concise communication with customers and other departments within the business.Part of the first team to handle TIO complaints that are at an escalated level with strict turn-around-times.Conducted thorough investigations into Sensis' billing and listing databases and repositories to aid in he decision making process for claim outcomes.Cross-skilled hand White Pages and Yellow Pages claims. Show less

175 Liverpool St Sydney

Clear and concise verbal communication with customers in regards to their enquiries.Excellent rapport building and problem solving sills required.Utilised billing account systems for viewing and editing/adjustment purposes.Time management skills required.Understanding, interpreting and taking ownership of customer's needs.