Director Of Operations
CurrentAt FCPT, a $3B REIT, I drive strategic initiatives and operational excellence, overseeing office management and administrative support. Partnering with Executive Management, I enhance efficiency, foster collaboration, and lead digital transformation.Key Achievements & Responsibilities:Digital Transformation & Innovation• Chair Technology Committee, managing tech investments, vendor relations, and implementations• Developing a 3-year AI/automation roadmap with predictive analytics and automated reporting• Led AI solutions, achieving 10% efficiency gains and 100+ productivity hours• Migrated property management to a modern platform, boosting efficiency by 30%• Optimized cloud-based tools to enhance productivityStrategic Leadership & Operations• Established standardized meeting, collaboration, and knowledge management processes and implemented a quarterly operational review process• Designed tracking systems for strategic initiatives, increasing accountability, including guidance on OKR framework• Assisted organizational development, promoting continuous improvement and growth• Managed quarterly enterprise risk management plan• Demonstrated strong strategic thinking and problem-solving abilities in key initiativesCorporate Development & ESG• Implemented ESG programs, improving third-party ratings by 10-15%• Leading adaptation of SASB reporting framework for sustainability disclosures• Partnered with HR on workforce planning and talent development• Exhibited exceptional leadership and communication skills in achieving sustainability goalsTeam Leadership & Project Management• Oversee two full-time employees and an AI Intern, providing mentorship and professional development• Lead projects with vendors and 1-10 FCPT employees, ensuring delivery and alignment• Managed cross-functional teams in AI implementation, delivering productivity improvements