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Matthew K. Email & Phone Number
Enterprise Client Success Manager, APAC
at
Fuel50
1 work email found
@fuel50.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Enterprise Client Success Manager, APAC
Location
Singapore, Singapore, Singapore
Company size
Who is Matthew K.? Overview
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Quick answer
Matthew K. is listed as Enterprise Client Success Manager, APAC at Fuel50, a company with 76 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a work email signal at fuel50.com and a matched LinkedIn profile for Matthew K..
Matthew K. previously worked as Client Software Project Manager | IT Incident Management at Fuel50 and Global Lead, Web3 Customer Experience | Crypto Product Support at Coinsmart. Matthew K. holds Bachelor Of Arts - Ba (Honors), Business Administration, Second Class Honours, Upper Division from Birmingham City University.
Company email context
Email format at Fuel50
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*@fuel50.com
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Profile bio
About Matthew K.
"Client centricity should not be a department. It should be the entire company." Hi, I'm Matthew and I'm passionate about creating optimized systems to deliver the best client experiences within a transparent and trusting working environment. Key Career Accomplishments:★ 2022-Present: HR Tech SaaS Startup: Upgrading the workforce development for 100,000+ public service professionals through a transformational multi-year digital upskilling program that encompassed 10+ Project and Product workstreams ★ 2021-2022: Web3 SaaS Startup: Hired and scaled a Customer Experience team to a 4X expansion to manage a 40,000+ growing client portfolio across 44 Countries while increasing Customer Satisfaction by 20% and decreasing First Response Timing by 50%★ 2020-2021: Government Contact Centre: Hired and scaled a Customer Support team to a 16X expansion during the pandemic, from 5 to 80 Professionals to manage a 20,000 support volume, resulting in 24M in annual revenue★ 2018-2020: Government Vendor Management: - Achieved an 8X growth from a project of 3 Business Partners into an official Division of 25 Business Partners while achieving a 17X growth in revenue resulting in 15M in annual revenue- Spearheaded product development through a Digital Transformation software to increase operational efficiency and slash administrative costs by 25%★ 2016-2017: Government Manpower Staffing: Led an employee retention campaign that successfully retained 50% of staff on a monthly basisProfessional Skills: Project Management | Incident Management | Customer Support Management & Customer Experience Development | Product Management & Development | Operations Management | Vendor Management | Client Management | Business Continuity | Lean Process Optimization | Leadership Development | Strategic Planning | Team-Building | Coaching & Facilitation | RecruitmentIndustry Specializations: HR Tech | Cryptocurrency | Web3 | Fintech | Government
Listed skills include Business Relationship Management, Operations Management, Project Management, Microsoft Office, and 5 others.
Current workplace
Matthew K.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Fuel50
9 roles
Matthew K. work experience
A career timeline built from the work history available for this profile.
Client Software Project Manager | It Incident Management
CurrentAs part of a HR Tech SaaS Startup, I implemented and delivered a complex, multi-year digital upskilling program for 100,000+ public service professionalsReporting to the Chief Client Delivery Officer and working closely with the CEO and Product Team, we:✶ Launched 4x major product rollouts benefitting 100,000+ professionals✶ Achieved successful yearly.
Oct 2022 - Present
Global Lead, Web3 Customer Experience | Crypto Product Support
As part of a Web3 SaaS Startup, I scaled global support teams by 4X to manage a 40,000+ growing client portfolio across 44 Countries within the Cryptocurrency space. Key Achievements:✶ Hired and expanded a 4X Customer Experience team expansion from 5 to 20 CX Representatives to provide 24/7/365 support to a global Cryptocurrency market✶ Coached & increased.
Nov 2020 - Oct 2022
National Operations Manager | Contact Center
Hired and scaled an HQ Contact Centre Customer Service team on behalf of the Health Ministry to support the COVID-19 operations. ✶ Accomplished a 16X team expansion from 5 to 80 Customer Service Operators to manage a 20,000 customer support call volume. ✶ Coaching a team of 4 Managers to assist in managing our departmental needs.✶ Closely monitored.
Jan 2020 - Nov 2020
Manager, Client & Vendor Partnerships
Entrusted to grow and automate a new Client & Vendor Management Department. ✶ Achieved an 8X growth from 3 Business Partners into a Division of 25 Business Partners ✶ Achieved a 17X growth in revenue resulting in 15M in ARR (annual recurring revenue) by developing business partnerships & relationship management.✶ Combined Strategic Leadership, Project.
Dec 2017 - Dec 2019
Manager, Client & Resource Management | Call Center Development
Led a 24-man Command Centre responsible for the client servicing of our Government clients. ✶ Accomplished 100% successful resource allocation on a daily basis by distributing manpower to critical locations. Human Resource & People Operations:✶ Achieved 100% accuracy in rostering and deployment of over 2000+ employees on a daily basis.Data Analysis:✶.
Oct 2016 - Nov 2017
Senior Instructor | Military Officer | Training & Development
✶ Promoted to Senior Instructor within 1 year. ✶ Accomplished successful coaching of a total of 300 Officer Cadets over 2.5 batches with each batch lasting 9-months. ✶ Planned & directed training exercises across 4 different countries.✶ Project management, planning and coordination for events ranging from Officer Cadets to Senior Army Officers.
Jan 2015 - Oct 2016
Course Instructor | Military Officer | Training & Development
✶ Planned & directed training exercises across 4 different countries.✶ Project management, planning and coordination for events ranging from Officer Cadets to Senior Army Officers.
Jun 2013 - Dec 2014
Assistant Director, Media Operations | People Operations
✶ Planned and organized 4 National televised shows to facilitate a smooth and successful Production shoot.Human Resource & People Operations:✶ Managed Acting Casts and Crew, resource planning and logistical management to achieve efficiency in our limited time.
Jun 2012 - May 2013
Team & coworkers
Colleagues at Fuel50
Other employees you can reach at fuel50.com. View company contacts for 76 employees →
ES
Elias Soltani, Phd
Colleague at Fuel50Auckland, Auckland, New Zealand, New Zealand
View →
PH
Philip Harris
Colleague at Fuel50Auckland, New Zealand, New Zealand
View →
WW
Will W.
Colleague at Fuel50Wellington, Wellington, New Zealand, New Zealand
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AS
Amit Singh
Colleague at Fuel50Auckland, New Zealand, New Zealand
View →
WM
Will Mapplethorpe
Colleague at Fuel50Canterbury, New Zealand, New Zealand
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CD
Christine Du Plessis
Colleague at Fuel50Pretoria, Gauteng, South Africa, South Africa
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LB
Lasky Bontia
Colleague at Fuel50New Zealand, New Zealand
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AK
Alex Krivenko
Colleague at Fuel50Auckland, Auckland, New Zealand, New Zealand
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M(
Maggie (Lin) Yang
Colleague at Fuel50Auckland, Auckland, New Zealand, New Zealand
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AM
Anna Mitchell
Colleague at Fuel50New Zealand, New Zealand
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Elias Soltani, Phd
Colleague at Fuel50Auckland, Auckland, New Zealand, New Zealand
View →
PH
Philip Harris
Colleague at Fuel50Auckland, New Zealand, New Zealand
View →
WW
Will W.
Colleague at Fuel50Wellington, Wellington, New Zealand, New Zealand
View →
AS
Amit Singh
Colleague at Fuel50Auckland, New Zealand, New Zealand
View →
WM
Will Mapplethorpe
Colleague at Fuel50Canterbury, New Zealand, New Zealand
View →
CD
Christine Du Plessis
Colleague at Fuel50Pretoria, Gauteng, South Africa, South Africa
View →
LB
Lasky Bontia
Colleague at Fuel50New Zealand, New Zealand
View →
AK
Alex Krivenko
Colleague at Fuel50Auckland, Auckland, New Zealand, New Zealand
View →
M(
Maggie (Lin) Yang
Colleague at Fuel50Auckland, Auckland, New Zealand, New Zealand
View →
AM
Anna Mitchell
Colleague at Fuel50New Zealand, New Zealand
View →
2 education records
Matthew K. education
Bachelor Of Arts - Ba (Honors), Business Administration, Second Class Honours, Upper Division
Higher National Diploma, Communication And Media Studies
FAQ
Frequently asked questions about Matthew K.
Quick answers generated from the profile data available on this page.
What company does Matthew K. work for?
Matthew K. works for Fuel50.
What is Matthew K.'s role at Fuel50?
Matthew K. is listed as Enterprise Client Success Manager, APAC at Fuel50.
What is Matthew K.'s email address?
AeroLeads has found 1 work email signal at @fuel50.com for Matthew K. at Fuel50.
Where is Matthew K. based?
Matthew K. is based in Singapore, Singapore, Singapore while working with Fuel50.
What companies has Matthew K. worked for?
Matthew K. has worked for Fuel50, Coinsmart, Certis, Certis Group, and Ministry Of Defence Of Singapore.
Who are Matthew K.'s colleagues at Fuel50?
Matthew K.'s colleagues at Fuel50 include Elias Soltani, Phd, Philip Harris, Will W., Amit Singh, and Will Mapplethorpe.
How can I contact Matthew K.?
You can use AeroLeads to view verified contact signals for Matthew K. at Fuel50, including work email, phone, and LinkedIn data when available.
What schools did Matthew K. attend?
Matthew K. holds Bachelor Of Arts - Ba (Honors), Business Administration, Second Class Honours, Upper Division from Birmingham City University.
What skills is Matthew K. known for?
Matthew K. is listed with skills including Business Relationship Management, Operations Management, Project Management, Microsoft Office, Leadership, Management, Public Speaking, and Military.
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