Matthew Kurtzahn Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Sussex, Wi

· Perform all duties of Site Analyst II and added the responsibilities as follows:· Effectively manage multiple tasks· Design, test, implement and document customized solutions outside of normal standards· Primary owner of individual specialty services· Successfully implemented and opened over 35 clinics across 12 states

Sussex, Wi

· Performed all duties of Site Analyst I and added responsibilities as follows:· Coordinated and planned day-to-day work tasks· Produced and maintained documentation/SOPs for implementation· Mentored technical skill set of Site Analyst I· Has ability to act as primary contact for a site

Sussex, Wi

· Responded to level II support issues 24x7 through call tracking software· Supported, configured and maintained a subset of IT hardware and software including network, server and telephony infrastructure· Managed IT assets within inventory system· Entrusted to exercise a high degree of discretion due to Administrator rights, access and exposure

Sussex, Wi

· Traveled to and implemented new clinic sites· Responded to level II support issues 24x7 through call tracking software

Korea, Cambodia, Vietnam

Through the TIES Program, I have traveled with adoptees and their families, both as a Lead and as an Adoption Support Specialist, as they journey to their birth country, often for the first time since their adoption. I have been fortunate to be present at several birth family reunions. I am responsible for the logistics, comfort and safety of both the adoptees and their families, ensuring a smooth and meaningful experience throughout the process. Countries I have lead tours through in include Cambodia, Vietnam and Korea.

Germantown, Wi

• Maintained relationships with existing client base and built relationships with new clients.• Coordinated and managed IT projects from start to finish and beyond.• Planned and carried out sales and marketing strategies.• Worked with and grew a web of industry connections in order to offer best range of services.• Performed cold-calling.• Occasionally provided IT consulting support in a technical capacity.

Jeonju, Jeollabuk-Do, Korea

• Recipient of Korean government scholarship.• Taught English to grades K-6 as an EFL teacher in rural school of 85 students.• Gained an immersive experience living in a foreign country for six months.• Created lesson plans.• Acted as a liaison for American culture.• Gained a deeper appreciation for teachers and classroom management skills.

Brookfield, Wi

• Provided managed IT services for a range of SMB’s.• Designed, built and maintained computer networks.• Acted as main or sole IT support for companies without in-house IT departments.• Provided onsite and remote support.• Moderated support and transactions between clients and vendors.

Eau Claire, Wi

• Worked 30+ hours per week while attending university full-time.• Provided exceptional customer service in a rapid-paced, high-stress environment.• Trained new employees.• Delegated tasks and acted as a final check-out upon end of shift.• Consistently ranked among the top three staff members throughout employment.

Minneapolis, Mn

• Carried heavy objects from point A to point B.• Operated a forklift.• Filled out detailed inventories, damage reports and bills of lading.• Drove a straight truck.

Rochester, Mn

• Installed servers and network equipment.• Traced and ran network cabling.• Performed basic troubleshooting.• Designed real-time and historical models of computer network inventory.• Attended project management and strategic meetings.

Austin, Mn

• Provided excellent customer service in a rapid-paced, high-stress environment.• Performed managerial duties: scheduling, employee acquisition and retention, finances.• Worked through the ranks of: Trainer, Supervisor and Swing Manager.

Bachelor Of Business Administration (Bba), Business Administration , Information Systems, Health Care Administration

Nursing

Pre-Theology, German