Matthew Laflamme Email and Phone Number
Matthew Laflamme's Location
Atlanta Metropolitan Area, United States, United States
Matthew Laflamme's Contact Details
Matthew Laflamme work email
- Valid
- Valid
- Valid
Matthew Laflamme personal email
n/a
About Matthew Laflamme
Matthew Laflamme is a Application Analyst at Wellstar Health System at Wellstar Health System. He possess expertise in warehouse management, content management, telecom bss, software documentation, customer advocacy and 31 more skills. Colleagues describe him as "Matt was in charge of automation and I developed tools on AS400 in to work around application CARE bottlenecks. He was an extremely pleasant person and had good relations with other departments that helped me get things done. He also had sufficient AS/400 and RPG knowledge to understand what I did."
Matthew Laflamme's Current Company Details
Matthew Laflamme Work Experience Details
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Application AnalystWellstar Health System Jan 2017 - PresentMarietta, Georgia, Us
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Technical Support AnalystT-Mobile Oct 2015 - Sep 2016Bellevue, Wa, Us -
Technical Support EngineerMckesson 2012 - 2015Irving, Texas, UsResponsibilities: Provide Tier 2 technical and functional support for clients using the OneContent and McKesson Patient Folder (MPF) healthcare content management systems. Collaborate with clients and analysts for other applications to achieve a "One McKesson" experience of seamless support. Provide after hours support for issues affecting patient care. Accomplishments: * Worked with Support Group teammates to reduce backlogged requests by over 50%.* Provided a superior support experience resulting in increased customer satisfaction scores. -
Technical AnalystVerizon Wireless 2010 - 2012Basking Ridge, Nj, UsResponsibilities: Provided Tier 2 operational and onboarding support for Verizon's Reseller Support System. Participated in after hours support to ensure system availability for large wholesale clients. Worked with clients and Market Support to onboard new clients and support and certify new functionality employed by existing clients. Trained and mentored new analysts.Accomplishments: * Trained, mentored and developed training and reference materials for four new analysts.* Acted as technical point of contact for three new clients while onboarding.* Participated in holiday season on call activities to ensure near 100% system availability during holiday sales season. -
Technical Support AnalystUps - Supply Chain Solutions 2008 - 2009Alpharetta, Ga, UsRTM Development Support AnalystResponsibilities: Acted as customer advocate from the Rapid Transportation Management (RTM) group with external clients. Worked with internal support organizations to track and prioritize issues needing assistance from Development. Participated in migration of reports for internal and external clients to Oracle BI.Accomplishments: * Managed issues relating to tracking alerts and updates for external clients so that crucial data was delivered within SLA.* Participated in the migration of reports to Oracle BI. Rewrote five of the reports to be migrated.* Acted as liaison to the Support and QA groups on issues needing assistance or changes from Development. Prioritized and consolidated issues to ensure SLAs and milestones were met.WMS Support AnalystResponsibilities: Provided first level support for WMS issues from UPS's global network of distribution centers. Participated in on call rotation for continuous after hours performance and alert monitoring and support of WMS and reporting issues.Accomplishments: * Provided timely support and monitoring resulting in a minimum of downtime during outages allowing SLAs to be met. -
Wm Implementation AnalystFederated Systems Group 2006 - 2008UsResponsibilities: As a member of the implementation team configured, tested, documented and supported Manhattan Associates WMOS.Accomplishments: * Reworked the Return to Vendor process to handle the larger than anticipated volume of returns. Created training and configuration documentation. Provided user training and support.*Provided ad hoc reports and training for management during the holiday seasons so they could select orders with specific shipping requirements and product types and ensure delivery within SLA.* Trained and supported users and supervisors on WM functionality. -
Business Consultant/Tables ManagerCingular Wireless 2003 - 2006Responsibilities: As a Team Lead and SME for the Tables Group was responsible for the creation and maintenance of the rate plan and features for Cingular's 31 Eastern markets. The group owned the responsibility for the consumer, business and wholesale market channels.Accomplishments: * Managed five analysts who were responsible for building out rate plans and features for quarterly releases. Consistently met release dates successfully.* Participated in the design of and managed the development and release of automated tools that allowed the Tables analysts to create, validate and maintain rate plans and features on a mass scale. The tools cut creation time by over 90% and allowed the users to spend more time on QA, and updates. Last minute changes requested by the markets were able to be completed quickly and did not threaten release dates.* Acted as SME for market support on maintaining and updating customer information tables. Provided training and reference documentation.
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Technical Support Analyst And LiaisonCingular Wireless, Now The New At&T May 2000 - Apr 2003Dallas, Tx, UsResponsibilities: Worked as a member of the CARE (Customer Application resource Environment) system that handled billing and activations for Cingular.Accomplishments: * Prioritized and resolved production issues that affected both internal and external customers.* Provided Market Support, auditors, accounting and regulatory bodies with ad hoc reports and data extracts.* Maintained customer data tables on behalf of Market Support and as part of production support.* Trained and mentored junior members of the team. -
Wm Analyst/AdministratorGuess 2003 - 2003Los Angeles, Ca, UsResponsibilities: Distribution center based support resource for the Manhattan Associates PkMS system. Accomplishments: * Investigated, prioritized and resolved WM production support issues to minimize downtime.* Wrote, tested and documented code and report changes to meet changing business needs and requests for additional functionality.* Monitored and administered the iSeries hardware and the PkMS production and test environments. -
Technical Support Engineer And Customer AdvocateManhattan Associates 1998 - 1999Atlanta, Ga, UsResponsibilities: Provided Tier 2 technical and functional support, training and professional services to clients running PkMS on the iSeries platform.Accomplishments: * Served as SME for Y2K conversions for 200 clients. Provided services ranging from complete application and database upgrade and conversion to technical support and assistance. Over 75% of project time was billable.* Acted as customer advocate/pre-sales engineer to clients looking for modifications or upgrades. Took 7+ clients through upgrade process to handoff to professional services. Gathered requirements, created specs, developed quotes, tested and installed modifications. Over 50% of time was billable.* Assisted clients with issues regarding operations, technical and functional support issues and education needs.* Mentored and trained junior members of the Support Group. Taught iSeries operations module for new professional services and support consultant hires.
Matthew Laflamme Skills
Warehouse Management
Content Management
Telecom Bss
Software Documentation
Customer Advocacy
Software Implementation
Wms Implementations
Troubleshooting
Business Analysis
Onecontent
Horizon Patient Folder
Onboarding
Wmos
Pkms
Vendor Management
Process Improvement
Management
Ibm Iseries
Integration
Telecommunications
Program Management
Project Management
Team Building
Sql
Leadership
Crm
Cross Functional Team Leadership
Negotiation
Db2
Unix
System Administration
Rpg
Visio
Business Process Improvement
Customer Relationship Management
Warehouse Management Systems
Matthew Laflamme Education Details
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Tulane UniversityHistory -
Oberlin College
Frequently Asked Questions about Matthew Laflamme
What company does Matthew Laflamme work for?
Matthew Laflamme works for Wellstar Health System
What is Matthew Laflamme's role at the current company?
Matthew Laflamme's current role is Application Analyst at Wellstar Health System.
What is Matthew Laflamme's email address?
Matthew Laflamme's email address is ma****@****tar.org
What schools did Matthew Laflamme attend?
Matthew Laflamme attended Tulane University, Oberlin College.
What are some of Matthew Laflamme's interests?
Matthew Laflamme has interest in Social Services.
What skills is Matthew Laflamme known for?
Matthew Laflamme has skills like Warehouse Management, Content Management, Telecom Bss, Software Documentation, Customer Advocacy, Software Implementation, Wms Implementations, Troubleshooting, Business Analysis, Onecontent, Horizon Patient Folder, Onboarding.
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