As a Senior User Experience Specialist I’m responsible for scoping, designing, and leading our highest profile projects. I frequently work alongside our sales staff to interpret client’s needs and research objectives and design methodologies that will deliver the will provide results based on their objectives. Once the project is scoped and agreed to, I direct all aspects of the research process, including test plan development, moderating research sessions, and delivering findings and recommendations back to the client. Additionally, I work in a leadership capacity to train and mentor newer analysts. I also work closely with the VP of Operations to keep a pulse on the operations group, provide input on issues that may be impacting the team, and recommend process improvements that will benefit the company.To date I’ve consulted with a wide array of clients, including Salesforce.com, Agilent Technologies, Dell, Discover Card, Eli Lilly, Hewlett-Packard, Kohl's, Office Depot, Texas Instruments, M&T Bank, P&G, Verizon, Cisco, Autodesk, Intel, NASA, Moen, W.W. Grainger, and Kaspersky Labs across 10 countries in North America, Europe, and Asia.

I’ve expanded the company’s use of Salesforce.com to nearly every employee and business process in the company. I’ve built a comprehensive set of functionality to support six different internal business divisions, requiring extensive use of nearly all declarative features of the Force.com platform, as well as Visualforce, Apex, and Salesforce Sites. My responsibilities span the entire software development lifecycle, from roadmap management to feature identification and requirements gathering to development and implementation to documentation and on-going end-user training. During this time I’ve become certified as a Salesforce.com Advanced Administrator and a Salesfore.com Developer. Additionally, my extensive involvement with the Salesforce Community spurred my recognition as a Salesforce MVP in the Spring of 2011. As an MVP I strive to participate in the Salesforce Community whenever possible by answering questions, giving guidance and advice to those newer to the platform, and evangelizing the voice of the user back to Salesforce.com.

Building upon the foundation I learned as a Usability Analyst, I was entrusted with higher-profile projects of increasing scope and complexity. I continued to evolve my experience with a variety of qualitative and quantitative research methodologies, and served as a mentor and guide to new Usability Analysts, providing non-managerial leadership to the usability team. I also began assisting our sales staff in scoping research engagements and recommending methodologies based on potential clients’ research needs.

I performed user experience testing for a variety of companies across various industries. My responsibilities included test plan preparation, moderating research sessions, and delivering written test findings along with specific and actionable recommendations back to the client. I gained specific experience with a number of research methodologies include one-on-one usability testing, low-fidelity prototype walkthroughs, heuristic evaluations, competitive benchmarking, cognitive walkthroughs, foreign-language testing and remote testing. Additionally, I helped identify, scope, and lead various internal process improvement initiatives.

Working alongside an experienced Usability Analyst, I was exposed to a variety of clients and research methodologies. My primary responsibilities included learning and assisting with test plan development, providing in-testing assistance and note taking to the Usability Analyst, and assisting with the final report which detailed the research findings and recommendations.