Matthew Lawson Email & Phone Number

MSP staffing services responsible for the Customer Success of US based operations for global accounts. Specific emphasis on strategic program development, customer satisfaction, payroll processing and accuracy, technology development, cost savings, change management and team development. Customer obsessed focus aligning to our customers contract labor.

Troy, Michigan, United States

• Responsible for the overall success of our customers staffing, payroll processing, and contract labor needs. Ensuring our employees are happy through the lifecycle of their contract assignment and paid accurately and.
• Manage and leading a team of Customer Success Associates to help grow them into great customer success advocates.
• Account management through building trusting, long lasting relationships with key client stakeholders and internal delivery teams.
• Ensuring customer retention is at an all time high, customers are happy, and they are getting the most value from our services, onboarding process, payroll services, and software platform.
• SaaS through our onboarding technology interface and customer landing page.
• Ensure client SLA’s are met, SOP’s are followed, and customer success is at the highest level.

Troy, Michigan

• Responsible for the overall success of our customers staffing, payroll processing, and contract labor needs. Ensuring our employees are happy through the lifecycle of their contract assignment and paid accurately and.
• Account management through building trusting, long lasting relationships with key client stakeholders and internal delivery teams.
• Ensuring customer retention is at an all time high, customers are happy, and they are getting the most value from our services, onboarding process, and software platform (SaaS).
• SaaS through our onboarding technology interface and customer landing page.
• Ensure client SLA’s are met, SOP’s are followed, and customer success is at the highest level.
• Regular rhythms and touch points with clients and internal delivery teams to align with customer goals and be the voice of the customer.

Troy, Michigan

Strategy-Partner with PG's sales teams to develop a BD strategy, including target account recommendations, event recommendations, etc.-Partner with Compliance team to determine impact of legislation on our business and determine strategy for implementation, compliance, and communication-Partner with our account managers and sales teams to create business.

Greater Detroit Area

Human Capital Solutions, Managed Services Provider, Supplier Management & Optimization, Diversity Strategies, Cost Savings, Innovation, Hiring and Professional Development-Manage supplier partnerships to provide MasterCard with top level talent for review and placement-Host conference calls between hiring managers and supply base to allow for open forum of.

Greater Detroit Area

Allegis Global Solutions, part of the world's 4th largest recruiting company AGS, provides MSP, RPO, Consulting and Retained/Executive Search support to Fortune 500 companies. Allegis Global Solutions is proud to say that both of our RPO and MSP divisions were named to the HRO Baker's Dozen list. I focus on identifying Recruiters and Human Capital.

Detroit, MI