Matthew Lawson Email & Phone Number

MSP staffing services responsible for the Customer Success of US based operations for global accounts. Specific emphasis on strategic program development, customer satisfaction, payroll processing and accuracy, technology development, cost savings, change management and team development. Customer obsessed focus aligning to our customers contract labor needs. Our VMS software platform ensures the unique talent management, invoicing, and tracking challenges are met. Gaining customer adoption of our services/technology and getting the full value of it's capabilities. Acting as the voice of the customer and adapt to feedback for a winning solution to ensure full customer satisfaction.

Troy, Michigan, United States

• Responsible for the overall success of our customers staffing, payroll processing, and contract labor needs. Ensuring our employees are happy through the lifecycle of their contract assignment and paid accurately and timely.• Manage and leading a team of Customer Success Associates to help grow them into great customer success advocates. • Account management through building trusting, long lasting relationships with key client stakeholders and internal delivery teams.• Ensuring customer retention is at an all time high, customers are happy, and they are getting the most value from our services, onboarding process, payroll services, and software platform.• SaaS through our onboarding technology interface and customer landing page.• Ensure client SLA’s are met, SOP’s are followed, and customer success is at the highest level.• Regular rhythms and touch points with clients and internal delivery teams to align with customer goals and be the voice of the customer. • Proactively analyze the operational process with delivery teams and customer to drive success and avoid pain points.• Process improvement initiatives to ensure minimal gaps. • Strategically guiding and educating customers to help transform their contingent workforce program by building platforms for growth.• Identifying client needs, understanding their business, and targeting areas of opportunity to add additional value and services.• First escalation point of contact to root cause difficult issues and resolve them.• Present quarterly business reviews that cover important data on cycle time, cost savings, payroll accuracy, first time quality, contractor surveys, and compliance standards to mitigate client risk.

Troy, Michigan

• Responsible for the overall success of our customers staffing, payroll processing, and contract labor needs. Ensuring our employees are happy through the lifecycle of their contract assignment and paid accurately and timely.• Account management through building trusting, long lasting relationships with key client stakeholders and internal delivery teams.• Ensuring customer retention is at an all time high, customers are happy, and they are getting the most value from our services, onboarding process, and software platform (SaaS).• SaaS through our onboarding technology interface and customer landing page.• Ensure client SLA’s are met, SOP’s are followed, and customer success is at the highest level.• Regular rhythms and touch points with clients and internal delivery teams to align with customer goals and be the voice of the customer. • Proactively analyze the operational process with delivery teams and customer to drive success and avoid pain points.• Process improvement initiatives to ensure minimal gaps. • Strategically guiding and educating customers to help transform their contingent workforce program by building platforms for growth.• Identifying client needs, understanding their business, and targeting areas of opportunity to add additional value and services.• First escalation point of contact to root cause difficult issues and resolve them.• Present quarterly business reviews that cover important data on cycle time, cost savings, payroll accuracy, first time quality, contractor surveys, and compliance standards to mitigate client risk.

Troy, Michigan

Strategy-Partner with PG's sales teams to develop a BD strategy, including target account recommendations, event recommendations, etc.-Partner with Compliance team to determine impact of legislation on our business and determine strategy for implementation, compliance, and communication-Partner with our account managers and sales teams to create business solutions to our clients complex people problems-Stay abreast of industry trends to keep PG relevant and educated-Competitor analysis to keep PG relevant and educatedContracts-First point of contact for agreement review and redlines (Addendums, Exhibits, POs, etc)-Point of escalation for IC and Sub Vendor supplier agreements-Review and assist in constructing proposal answers-Agreement negotiations, as well as interpretation when neededPricing-Assess scenarios to determine appropriate pricing model-Ensure profitability of the opportunity

Greater Detroit Area

Human Capital Solutions, Managed Services Provider, Supplier Management & Optimization, Diversity Strategies, Cost Savings, Innovation, Hiring and Professional Development-Manage supplier partnerships to provide MasterCard with top level talent for review and placement-Host conference calls between hiring managers and supply base to allow for open forum of discussion around requirements-Ensure suppliers are compliant with MasterCard contingent worker hiring procedures-Partner with hiring managers, supply base, Workforce Management, Supply Chain and HR to collectively meet organizational objectives-Drive the recruitment processes with suppliers and the full lifecycle management of open positions-Bill Rate Management-Work with the managers to tailor contract requests to their specifications and ensure rates are reflective of resources they are looking to hire-Train managers and suppliers on internal sourcing (Beeline) and HR systems (Workday)- Manage reporting for client and senior leadership - Provide cross program support in US, India and Europe- Train counterparts in all regions on technology and program initiatives - Reporting and analytics

Greater Detroit Area

Allegis Global Solutions, part of the world's 4th largest recruiting company AGS, provides MSP, RPO, Consulting and Retained/Executive Search support to Fortune 500 companies. Allegis Global Solutions is proud to say that both of our RPO and MSP divisions were named to the HRO Baker's Dozen list. I focus on identifying Recruiters and Human Capital Management professionals looking to grow and further their careers. Allegis Global Solutions is experiencing extensive growth and always looking for qualified talent. Contact me to join our team and help Allegis Global Solutions transform the way the world acquires talent!

Detroit, Mi