Matthew L. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Technology Consulting
• Actioned agile (Jira) and lean six sigma methodologies to compartmentalize workload across different work streams including, Product & Pricing, Workflows, Rating, and Automation teams
• Lead Product analyst for a large scale Insurance Policy Software Implementation engagement; multi- million Core systems modernization project for a Major Canadian Property and Casualty Insurer
• Built and managed insurance Products from Inception to Delivery phase, conducted demos of Product features to C-Suite clients
• Acted as the lynch-pin between the client's business and our technical developers, led elaboration sessions with Product Owners, Subject Matter Experts for business requirements gathering anddocumentation, created.
• Drove and owned Product iteration through a full systems cloud migration delivery project for a Provincial Government entity in the Prairies, collaborating with Product Managers, lead developers, QA Testers enabling.

Toronto, Ontario, Canada

• Developed solutions and projected inconsistencies within Property & Casualty data service providers
• Analyzed data, solidified vital claims information to provide business insight and recommendations on Oracle Cloud
• Worked with internal and external stakeholders to come up with solutions within any discrepancies regarding claims operations process via Oracle E. Business Suite (AIM)
• Managed 130-150 repair inquiry emails daily, implementing CRM (Client Relationship Management); acted as the lynchpin between certified repair shops and claims representatives using IBM Lotus Notes
• Prevented prolonged assignments, delayed payments, or any push-through notification errors
• Urgently released assignments that were stuck in dispatch queue (20-30 assignments per day) via Audatex

Mississauga, Ontario, Canada

• Processed 75-100 claims daily via salvage claims audit in a timely manner to maximize salvage profit returns
• Managed incoming payments and transactions above $70,000 – 30+ transactions per day
• Completed 20–30 vehicle ownership transfers daily through the Insurance Bureau of Canada while ensuring all detailed vehicle owner information was valid and in compliance
• Extrapolated essential salvage claims data using IBM CICS system to identify and document project requirements
• collaborated with Project Managers in creating accurate project schedules and presented to senior executives