Matthew L. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Technology Consulting●Actioned agile (Jira) and lean six sigma methodologies to compartmentalize workload across different work streams including, Product & Pricing, Workflows, Rating, and Automation teams ● Lead Product analyst for a large scale Insurance Policy Software Implementation engagement; multi- million Core systems modernization project for a Major Canadian Property and Casualty Insurer●Built and managed insurance Products from Inception to Delivery phase, conducted demos of Product features to C-Suite clients●Acted as the lynch-pin between the client's business and our technical developers, led elaboration sessions with Product Owners, Subject Matter Experts for business requirements gathering anddocumentation, created product models, and built mockups for User-Story Acceptance●Drove and owned Product iteration through a full systems cloud migration delivery project for a Provincial Government entity in the Prairies, collaborating with Product Managers, lead developers, QA Testers enabling our clients for an optimal user experience

Toronto, Ontario, Canada

● Developed solutions and projected inconsistencies within Property & Casualty data service providers● Analyzed data, solidified vital claims information to provide business insight and recommendations on Oracle Cloud● Worked with internal and external stakeholders to come up with solutions within any discrepancies regarding claims operations process via Oracle E. Business Suite (AIM)● Managed 130-150 repair inquiry emails daily, implementing CRM (Client Relationship Management); acted as the lynchpin between certified repair shops and claims representatives using IBM Lotus Notes● Prevented prolonged assignments, delayed payments, or any push-through notification errors● Urgently released assignments that were stuck in dispatch queue (20-30 assignments per day) via Audatex

Mississauga, Ontario, Canada

● Processed 75-100 claims daily via salvage claims audit in a timely manner to maximize salvage profit returns● Managed incoming payments and transactions above $70,000 – 30+ transactions per day● Completed 20–30 vehicle ownership transfers daily through the Insurance Bureau of Canada while ensuring all detailed vehicle owner information was valid and in compliance● Extrapolated essential salvage claims data using IBM CICS system to identify and document project requirements● collaborated with Project Managers in creating accurate project schedules and presented to senior executives