• Directing the creation and implementation of policies and standards through the Patient Financial Services (PFS) department.• Develop and execute revenue cycle strategies to maximize reimbursement.• Collaborate with executive leadership, billing, and clinical teams to identify revenue enhancement opportunities.• Hearing and responding to patient complaints and completing/directing responses on behalf of PFS department.• Directing the daily activities of Patient Account Representatives and Revenue Cycle Assistants through appropriate work supervision and delegation.• Oversight collections processes, including patient billing, insurance follow-ups, and resolving outstanding balances.• Completes monthly KPI dashboards and other performance measurement tools.• Handle employee hiring, onboarding, and terminations.• Assist Revenue Cycle Manager and Director to ensure staffing costs are within allocated budgets. Monitors and enforces policies related to staff time worked. Submits accurate time records to payroll on time.• Actively seeks and investigates discrepancies on patient accounts, develops and implements corrective action plans, enforces staff compliance with department/organization policies.• Serving as a liaison between PFS staff and clinical teams to ensure positive working relationships between departments.• Nominated by CEO and CFO to be member of Retirement Committee to make decisions on organization wide retirement plans.• Collaborated with Sanford Health in planning and implementation of Epic Payer Platform to meet the organization's specific requirements during go-live in November 2022.• Responsible for the direct supervision of enterprise financial counseling, cash posting, vendor management, and customer service.• Aids in identifying key performance indicator improvement needs and works in determining the source of performance issues.

• Oversight of personnel and office culture, compliance and risk analysis, change management initiatives, and meeting structure.• Achieve and maintain the highest level of customer service.• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).• Monitor sales results against budgeted.• Hire, supervise and train all store associates.• Motivate associates to exceed performance standards.

• Provided administrative, operational and EPIC support to providers, nurses and administrative staff. • Oversees physician and payer credentialing process and file maintenance.• Filter and attend to day-to-day functions to support executive focus on high-level leadership and strategy functions.• Act as a liaison and provide support to the Board of Directors. Arrange and handle all logistics for Board meetings and events: schedule meetings; draft agendas; develop, compile, and distribute presentation materials; record meeting minutes on behalf of Board Secretary. • Provide "gatekeeper" and "gateway" role, providing a bridge for smooth communication between the CEO and staff, demonstrating leadership to maintain credibility, trust, and support with the Executive Team.

• Increased soccer enrollment by double digits for four consecutive years, achieving record-breaking league participation• Manager of 20+ league teams and coaches, spanning girls/boys U11-U18• Hired, trained and managed over 100 coaches in my tenure• Created a player academy program to create off-season player development. Developed program curriculum, led program marketing and was led training sessions with players

• Provide personalized eye care services to customers, assisting with eyeglass and contact lens selection, fitting, and adjustments.• Educate customers on proper eye health, safety, and maintenance of their eyewear.• Collaborate with licensed optometrists to ensure exceptional customer care.• Maintain monthly budgets and sales projections. Including; capture rate, expenses, sales goals, and frame board management.• Lead technical support for office.

• Assist patients with proper frame selection and lens options based on doctor recommendations and patient prescriptions.• Gather and input patient information for patient’s eyeglasses and exam claims to insurance companies using electronic health records. • Instruct patients regarding contact lens care as well as insertion and removal.• Lead technical support for office.

• Provide EPIC training and troubleshooting to administration, physical therapists and support staff.• Communicate with patients, doctor’s offices, employers and insurance companies to verify billing information, receive authorization or denials for treatment, obtain medical documentation and ensure services are provided without delay.• Maintain confidential patient records, audit patients bills and physical therapist’s notes to ensure appropriate billing and to comply with all policies and procedures.