Matt Lemcke Email & Phone Number

HR Services, process development, and budgets for a dependent park district.

Davis, California, United States

Executive level management for a non-profit focused on helping foster boys in high risk situations.Work includes: budget development, bookkeeping (A/R, A/P, inventory), human resources (hiring, onboarding, offboarding, compensation, benefits package development, mediation, performance reviews), and facilities management.● Developed & oversaw a budget shifting from $2M to $5M● Revamped entire hiring and onboarding process, grew Agency from 40 employees to over 80 employees.● Restructured compensation processes, benefits packages, and implemented a retirement plan

HR Admin - Onboarding, payroll processing, disciplines, separations, trainingInventory Management - daily sales reports, inventory control, orderingCustomer Service & Cashier Management - scheduling, customer satisfaction, rewards program managementPrograms: Retail.net, Hybris, Oracle, SAP, Wells Fargo Invoice manager, Outlook

Product Manager for a website focused on helping recent boot camp graduates to gain mentors and to network through developing projects. Co-Product Manager for a website that will provide developers with a tool to easily search for and download apps. Focuses include roadmaps, communication between teams, UX/UI.

Yountville

Front Office Department Head Direct supervision of Hotel Service hourly and management employeesMOD for Hotel & sister Hotel; supervising all hotel, restaurant, & spa areasDriving positive interactions with NPS surveys consistently in 90-95th percentileHR Support, onboarding/offboarding, progressive disciplinary actions, training & development of leadersLead daily meetings for team, as well as weekly participation in inter-departmental finance and strategy meetingsDaily problem solving including labor movements, communication with guests and vendors, seeking feedback and finding service solutionsInventory management of supplies and complimentary alcoholPOS/ Cash Management of Front Office operations Driving sales through upsell strategies in Front Office operations

Open Source Project: https://virustrack.live/dashboardHelping with:User experience - readability of information, ease and usability of graphs, accessibility of information based on location in the webpageQA of website, especially focused on functionality of graphs and charts.Filing of tickets in GitHuB - Focus on clear documentation with screenshots of errors or suggested user enhancements.

Grand Californian Hotel & Spa

Working with the Hotel team to help bring consistent improvement to both the Cast and Guest experiences:Project manager involved in the development and implementation of Valet drive procedures to improve Efficiency and Guest satisfaction. Guest wait time was reduced by 33% due to changes.Project manager over multiple cross-departmental teams to implement and support major changes in mobile phone based Bellmen Dispatching. Bellman response time increased by 25% due to changes.Accepted to a 5 month, highly selective Leadership training program - Chosen by peers to represent the class at graduation.Additional Duties:Regular meetings with the Scheduling Department to adjust workload and develop Annual Operating Procedures.Assisting in onboarding new employees, including discussion of benefits and payroll options.Partnering with Union Representatives and Security Investigations.Adjustment and development of Operating Guides and Training Guides, including partnerships with other Resorts.Actively correcting Safety issues in the Front of House including proper Oxygen tank storage.

Project Management highlights:Redesigned the user experience at park opening to include an interaction with Sulley, which helped to reduce crowding at the front and involved 10-15 families versus the original moment of 1 family.Utilized A/B Testing to improve photo opportunities in DCA. Over the course of 4 weeks total photo sessions doubled from 25/hour to 50/hour.Developed and presented a 50 slide PowerPoint for training new leads on general processes, as well as how to utilize multiple company specific computer programs.Supervision of photo sales in restaurants and in the retail location. Daily oversight of photo supply inventory and POS system. Served as the quality assurance tester for new costume items for characters: tested quality of materials, abilities of users, and impact on guests.Worked with senior leadership to develop front end elements of Confluence, a program designed to assist hourly leaders with daily operations.Additional Duties:One of only a few leaders chosen to be trained fully on Characters and PhotoPass, and actively lead both areas.Ensured appropriate daily staffing Characters & Imaging operation consisting of over 100 Cast Members in dozens of positions.Past roles include Entertainment Host, Character Performer, Mad T Party Specialty Host, Photographer.

Senior Accounts ManagerProduct ManagementU/I & U/X for “Campaign Lab” a computer-based program for data entry and e-filing of bookkeeping reports.Presentation and feedback sessions to users of Campaign LabDaily interaction with high-level political clients, including a Federal Senator, Congressmen, & Gubernatorial candidatesDriving sales for financial and software license services Duties included: bookkeeping, AP/AR, Human resources, streamlining internal processes including: data management, internal communications, and retention schedules.Additional DutiesEstablished new relationships with clients via phone, following up with in person meetings.Created promotional brochures for distribution to potential clients.General office management.

Mba, Management, Finance, Marketing

Activities and Societies: Delta Mu Delta Business Honors Society, MBA AssociationMasters in Business Administration with an emphasis.

Certification, Product Management

U/X & U/I skills. KPIs, OKRs, MVPs, and SWOT analyses. Learning how to extract, analyze, and present product ideas that deliver business.

Film, Film - Directing/Sound, Theater

Activities and Societies: Officer - Actors AnonymousEmphasis in Film Directing and Sound. Starred in supporting roles in several musical.

High School Diploma

Activities and Societies: Historian of California Scholarship Foundation: BHS Chapter, Captain of Track Team: Long & Triple Jump.