Matthew Leta Email & Phone Number

Sandy Springs, Georgia, Us

• Provide first tier technical support for several top 10 North American Auto Groups. (Asbury, Napleton, Autonation, Berkshire Hathaway, Mileone, Hertz and Darcars).• Lead and assist with projects between DDC, Clients and 3rd Parties including launch meetings and retrospectives.• Address inbound client concerns and provide troubleshooting assistance for technical issues, inventory issues and extended technical projects for the group.• Perform monthly client calls to provide insight on Cox Automotive product value and new OEM updates directly targeting clients portfolio.• Organize and direct product training for clients via screen-share• Partner with additional Cox branches to manage and complete client requests throughout CoxAutomotive (xTime, Homenet, KBB, Autotrader, Dealertrack).• Coordinate internal and external stakeholders for strategy meetings on a weekly or monthly basis, as requested by the client.

Sandy Springs, Georgia, Us

• Answer inbound phone calls and emails to address client concerns and/or requests.• Leverage Technical Support, OEM teams and internal teams to support clients.• Mentor and Coach new hire Program Coordinators.• Organize and direct product training for clients via screen-share. • Provide recommendations surrounding UX improvements across digital strategy to improve business performance.• Partner with additional Cox branches to manage and complete client requests throughout CoxAutomotive (xTime, Homenet, KBB, Autotrader, Dealertrack).

Sandy Springs, Georgia, Us

• Responsible for filtering support email requests from car dealerships nationwide.• Translated emails into ticketing software (Salesforce).• Forward tickets to corresponding queues for Support Analyst to complete.

• Supported the tactical delivery of one or more MWG customers.• Coordinated cross-functional teams (Operations, Development, Systems, Client Services) through meetings and progress measurement activity. • Created, maintained, and executed project plans.• Identified, assessed, and managed risks on projects to minimize their impact. • Ensured project related documentation was kept to date.

Los Angeles, Ca, Us

• Assisted in leading cross-functional teams for production of an upcoming mobile iOS application.• Operated in JIRA to assign stories, groom backlogs, and manage sprints. • Recorded, organized, and distributed meeting notes on Confluence wiki for team viewing.• Participated in Agile process meetings, including Scrum, standups, retros, grooming, and kickoffs. • Acted as an unblocking resource for Designers and Developers.

Burlington, Vt, Us

• Created an environment within the residential hall that was welcoming, comfortable, and inviting to students.• Communicated and collaborated with on and off campus staff. • Developed and led student centered programs to promote social, education, and emotional understanding and growth.

San Francisco, Ca, Us

• Collaborated with international game developers to bring high-quality products to launch. • Identified and structured a social identity for the games developed and individual brands.

Bachelor’S Degree, Management Of Creative Media Specializing In Video Game Production

Liberal Arts: Humanities And Social Science A.A., Liberal Arts And Sciences/Liberal Studies

Undeclared, Criminal Justice And Corrections