Matthew Frank Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Delivering amazing, top-rates solutions for events, payments, and compliance on the Salesforce AppExchange for customers across the globe in Higher Education, NGO/Nonprofit, Healthcare, and more!Responsible for our GTM and global voice.

Arlington, Va, Us

Arlington, Va, Us

Arlington, Va, Us

As the only Sr. Solutions Engineer assigned to EMEA and APAC, I am the primary presales technical representative of our ISV to our most diverse markets. In my role, I am the first point of entry for demonstrating the Fonteva products designed for the Salesforce ecosystem and include, but are not limited to:- Fonteva Events: A scalable, enterprise-level events solution built 100% native on Salesforce.- Fonteva eCommerce: Accounting and eCommerce solution for non-profit and commercial organizations.- Spark | Framework: The first 'platform on a platform'​, allowing developers to build custom applications faster, easier, and with less code- Fonteva Platform: An AMS solution built 100% native on Salesforce for Associations, Foundations, Societies, Non-Profits, and Charities that can handle membership, events, ecommerce, collaborative communities. It integrates with any app on the Salesforce AppExchange and is flexible enough to be customized to any organization's needs (though you wouldn't need to).Working with VP of International, I have demoed and worked with clients and prospects throughout the UK, EU, Australia, and Pacific to meet their unique Salesforce requirements.Account Management specializing in SMB & MM accounts in AMER comprised for $6M+ in ARR and new services sales. Clients varied in size and annual operating budget from $1.2 million to $20M+ with headquarters across the US, EMEA, and APAC.Played a key role in reaching our inaugural quarter success of 273% of our projected revenue goals.

Arlington, Va, Us

Presales Engineering for Fonteva products designed for the Salesforce ecosystem including, but not limited to:- Assemble | Events: A scalable, enterprise-level events solution built 100% native on Salesforce.- Charge | eCommerce: Accounting and eCommerce solution for non-profit and commercial organizations.- Spark | Framework: The first 'platform on a platform'​, allowing developers to build custom applications faster, easier, and with less code- MemberNation: An AMS solution built 100% native on Salesforce for Associations, Foundations, Societies, Non-Profits, and Charities that can handle membership, events, ecommerce, collaborative communities. It integrates with any app on the Salesforce AppExchange and is flexible enough to be customized to any organization's needs (though you wouldn't need to).Working with VP of Sales, EMEA I have demoed and worked with clients and prospects throughout the UK, EU, Australia, and Pacific to meet their unique Salesforce requirements.

Arlington, Va, Us

Account Management specializing in SMB & MM accounts in AMER comprised for $6M+ in ARR and new services sales. Clients varied in size and annual operating budget from $1.2 million to $20M+ with headquarters across the US, EMEA, and APAC. Played a key role in reaching our inaugural quarter success of 273% of our projected revenue goals.

Arlington, Va, Us

Customer Success Management with a focus on support and post-implementation business consulting. I worked primarily with Fonteva's 2 platforms built native on top of Salesforce (MemberNation & MemberNation Suite) as well as performing Salesforce administrative duties for client organizations. My background in non-profit management and higher education administration allowed for a qualified and unique perspective on solving business process issues with MemberNation's available tools and design customization projects alongside clients. Working with a team of Customer Support Representatives and Salesforce Developers I was able to resolve issues with clients' configuration or customizations and recommend strategies for growth in line with the product's direction. My success in this area led to a trip to the UK with the Director of Customer Success to engage in high level discussions with our UK-based clients and provide training and support to the new London, England office.

Fairfax, Virginia , Us

Senior Supervising Manager - Arlington Campus- Directly supervising the full time and part-time staff in the Events Management unit.- Serving as principle contact for escalated contract & billing resolutions with internal and external clientele.- Lead point of contact for events on the Arlington Campus, managing the "ground-level" operations of full-time staff.- Principle liaison for senior level campus administrators.- Facilitating and/or lead training for full-and part-time staff regarding technology use, customer service, and administrative or operational changes.Scheduling Manager/Fairfax Rentals Manager- Serving as the principle event manager, scheduler, and contract liaison for all external clients using university space.- Utilizing digital scheduling and operations systems such as R25, 25Live, and other applications developed by Microsoft, Citrix, and CollegeNet.- Performing on-site and digital training for new part-time staff within the Events Management unit, and troubleshooting for full-time staff within academic and administrative units throughout the university.- Acting as on-site supervisor and manager for two primary academic and administrative buildings on campus that house executive level staff and events.- Serving as coordinator and manager for the events held by the Office of the President, the Office of the University Provost, as well as other high-level university interest meetings. - Serving as conference layout coordinator for Board of Visitors events on campus.- Supervising up to 5 event operations staff members.- Liaising with other events-related and operations offices for successful event management for internal and external clientele.

Fairfax, Va, Us

- Served as a primary administrator on the digital classroom websites providing technical support and information resources for over 250 member.- Developed educational enrichment courses for participants with an emphasis on “hands-on learning” in a wide variety of areas as well as serve as a public face for the JCCNV.- Maintained over 1000 unique member profiles in the Family Services Database for financial, programmatic, and customer service data manipulation.- Served as an educational and programming resource for members.- Developed and implemented social, cultural, and family programming for the JCC, summer camp, and Early Childhood Services.

Houston, Tx, Us

- Developed a grassroots community/social service, leadership development, and educational program for a leading community center in the 4th largest city in America. - Collaborated on strategic plan and agency structural reorganization.- Supervised up to 15 part-time staff with year-round impact on programming.- Created an annual program budget for in-house unit.- Developed a dynamic marketing initiative for department based heavily on social and new media strategies.- Formed foundational relationships with donors, clients, and board members so to grow the program annually.

- Oversaw the development of a peer-to-peer social engagement network.- Engaged 2,000 students in all aspects of campus life. - Initiated program series for undergraduate seniors and graduate students.- Developed social networking and innovating marketing strategies.- Organized the marketing for and recruitment of domestic and international social justice trips.- Coordinated overnight retreats for 30 staff and 150 freshman participants.

- Created and executed a successful multi-tiered program to expand the quality and quantity of government and commercial bid contracts.- Worked with store managers to create newspaper and magazine marketing tools.- Provided a professional level of one-on-one customer service to foster relationships and ensure repeat business.- Used both computer-based and standard bookkeeping systems to keep track of business accounting and stock

Bachelor Of Arts, Interdisciplinary Studies

Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies