Matt Lillard Email & Phone Number

Wilmington, Delaware

Matthew Lillard designs and implements energy efficiency and renewables programs for states and utilities. He is currently working on:-DSM tracking systems implementations for multiple electric and gas utility clients. Responsibilities include portfolio & project management, applying technology assets and consulting resources to achieve oranizational goals-Operational and personnel management of call center, commercial/industrial, renewables and residential program implementation staff Prior roles included:-Program management for turnkey operation for a New York Utility's Demand Response program. Responsibilities included day-to-day relationship and program management, operational and personnel management of call center department management staff, as well as program reporting and planning. -Day to day program management for the launch and operation of the Delaware Sustainable Energy Utility. -Initial deployment configuration and ongoing support for DSM tracking systems used by internal staff supporting multiple mid-Western commercial and gas energy efficiency programs.

Green Savers (www.yourgreensavers.com) provides Green consulting services to individuals and small business owners. Green Savers Energy audits help you identify ways to save energy and money in your buildings. Green Savers also extends traditional energy audits offering Green audits that include a wider range of Green opportunities that individuals can prioritize by benefits that are most important to them personally and accomplish over time. Green Savers also offers customized education delivered in small or large groups, including homes and business. Green Savers offers assistance implementing Green and Energy improvement opportunties through project manager services, competitive bid services, a referal network of preferred service providers, grant and incentive assistance, as well as product retailer referrals and research.

Consulting firm focused on delivering automation efficiencies to business of all sizes. With strong expertise in Project Management & PMO, EverGreen manages your individual projects, provides mentoring & coaching accross your project portfolio, and optimizes your project management processes including priorization & initiation. Evergreen helps identify areas of potential automation to provide cost reduction, increased quality, and tighter control.

Primary delivery executive for 4500 person Customer Satisfaction call center business. Direct management of development team responsible for internal applications used by division including system enhancement and application support. Implemented metrics to measure production stability and manage to continuing improvement.  Responsible for ensuring successful system conversion, as well as a portfolio of business as usual enhancement efforts.  Includes indirect management of capacity and contingency planning for voice and data network infrastructure across 9 US sites. Completed optimization of staff capacity, roles and re-education in the target environment systems and processes.

Progressed through a series of positions with increasing responsibilities for the third largest credit card issuer in the world, with 50 million customers and $119 billion in managed loans.

Bs, Computer And Information Science

Activities and Societies: Concentration in Management Information Systems. Course work in Economic, Accounting, Mathematics, and Art &.

Education record