Worked closely with business leaders to ensure HR strategies were aligned with business strategies, enabling the company to thrive. Consulted with leadership on day-to-day HR needs in a variety of disciplines such as employee relations, policy interpretation, communications, resource deployment, organizational development, and talent management. Deployed project management skills to engaged cross-functionally within the HR team to roll-out programs including annual team member survey, performance management, and talent development. Shared ongoing strategic feedback from client groups to the HR team to drive continual operational efficiencies and policy improvements. Key Accomplishment:- Identified and executed a strategic realignment of a vital business group to increase the team’s collaboration, effectiveness, and ability to be deliverable milestones. I leveraged my passion for building relationships to help influence and navigate the complex multinational leadership structure within Samsung- Project managed a full revamp of the onboarding program including a redesigned orientation, improved interview process, and streamlined new-hire document processing. Improving the overall sentiment and increased efficiency of the overall onboarding process. - Delivered a streamlined, efficient termination process that was consuming valuable time away from the client groups and reducing our strategic role within the organization. The new process also provided digestible data that was reported out to HR leadership to create an improved employee experience.

For Lumo Bodytech, I lead human resources and business operations at a startup working in innovative human movement technology. Managing the end-to-end HR operations and employee-facing programs, including benefits administration. - Developed and implemented employee policies, engagement strategies, training programs, and performance management programs. - Led benefit program administration, including new benefit program evaluation and open enrollment periods. - Communicated all employee-facing benefit program changes. - Served as subject-matter expert (SME) and senior management advisor on current labor laws and emerging legislative changes. - Synchronized corporate HR and employee policies with existing / new labor laws. - Held accountability for 30+ business partners, managing relationships, negotiations, and agreements. Key Accomplishments:- Spearheaded creation and implementation of corporate responsibility program to engage staff and the community; continuously aligned corporate activities with core values.- Delivered training to offsite support team for improved service delivery, subsequently propelling team performance to exceed 90% service goals.- Slashed operating costs by 20% through effective renegotiation of agreements and design of improved business processes / workflows.- Leveraged quarterly engagement reviews—utilizing group sessions and individual surveys—to inform corporate culture development strategies.- Recognized for consistent contribution with Employee of the Quarter Award.

I developed high-performance sales force to consistently exceed goals and… - Built corporate prospecting, lead generation, and sales pipeline, leading to high-caliber sales advisor training, coaching, mentoring, and performance management. - Leveraged community-facing events to drive brand visibility and business development. Key Accomplishments:- Beat existing sales records for most sales in a single month by 15%.- Delivered 10% increase in overall membership.- Conceptualized and developed sales advisor / front desk staff training program.

For high-profile hotel properties, I managed: - HR and business operations and held P&L accountability for front office. - Served as principal HR Business Partner and managed 35+ front office staff spanning reception, bell service, and security in delivery of outstanding guest services. - Led employee hiring, on-boarding, training, engagement, and performance management. - Defined and introduced service delivery, business operations, and asset protection policies, leveraging best-practice change management strategies. Key Accomplishments:- Recruited, interviewed, hired, and on-boarded 120+ front office team members and managed staff to exceed service delivery goals by 5%.- Presented service-focused training program to all hotel staff.- Routinely stood in for General Manager, managing 200+ staff and services for 1K+ guests.- Spearheaded guest-facing initiatives which improved guest experience by 3.5%.- Cut new hire training time in half, from over a month to 2 weeks.- Standardized billing processes to cut billing error rate by 90%.- Propelled Hilton Pleasanton at The Club service ranking from 115th to top 20.- Chaired the Safety Committee and sustained rate of zero accidents, over prior year’s rate of 6.

- Recruited, screened, interviewed and hired over 50 team members. - Developed a service driven culture to provide the highest level of service to guests.- HR business partner for front office team to ensure that the team was fully supported and engaged.- Oversaw several renovation projects.- Managed 15 team members which consisted of front office, bell service, and security.- Responsible for monthly P&L and manage operational budgets to ensure cost were in line with monthly budgets.- Created work schedules for all the team members.- Decreased product cost and waste and was able to increase profitability in the gift shop.- Maintained 292 rooms and maximized sell out efficiency by strategically managing reservations.