Matthew Mcewen Email & Phone Number

Pocatello, Id, Us

Pocatello, Idaho, Us

Manage employees and collaborate across several departments to find areas where our teams can streamline processes, ramp up production and generate more revenue. To measure the effects of SHP's decisions, business operations managers compile and analyze data on company revenue and build an international non-profit.

Pocatello, Idaho, Us

Pocatello, Idaho, Us

Managing a capable team of product owners, creators and innovators.

Park City, Utah, Us

Airin is a start up artificial intelligence, machine learning SaaS platform. Airin provides the framework to accelerate understanding for Subject Matter Experts (SMEs) who must work together. Form hypotheses, ask good questions, and share context to work toward solving complex problems with your colleagues and customers.Airin collects data that can be analyzed by Machine Learning algorithms to find amazing data correlations and patterns that will spark innovation. Begin your future with AI now. Start building your own private AI Expert System.I've been tasked with building an amazing team that will be the bridge for Airin to grow into its technology and be a leader and a stand out in the AI world.

Sandy, Ut, Us

Provide technical expertise consulting as well as pre-sales, through implementation, and through entire relationship to a national client base of city, county, and state governments that use the Peak Software Products. Helped build customer support/success team, culture, and processes for company that has been around for 25 years. Lead in the creation of customer experience training and documentation processes. Created customer loyalty and team unity by working with the employees and clients resolve technical issues, provide training and consulting on configurations of the software programs.

Lehi, Ut, Us

Manage total project lifecycle for 7-10 concurrent complex enterprise accounts, each with revenue of $400,000 or more. Deliver customer experience SaaS products. Provide pre-sales consultations and technical reviews; build statements of work with customized deliverables; manage project completion and implementation; provide ongoing account management and identify upselling opportunities. Work with clients to identify project objectives, assess and control risks, estimate resource requirements, allocate resources, track progress, and communicate project status. Implement process improvements that reduce implementation time while increasing revenue.• Increased revenue from accounts under my management 15-20% by understanding client business picture and pitching targeted upsells; demonstrate specific ways our products can improve clients’ key goals such as slower churn or increased net promoter scores.• Decreased implementation times 40% to average of 86 days by establishing structured process flows from sales through implementation and account relations.• Salvaged troubled accounts—including major Xerox and Bank of America accounts—by reestablishing relationships of trust and leading development of creative workarounds and added functionalities that meet specialized client requirements.• Enabled expanded revenue stream by building European team, including hiring and training overseas staff and establishing work processes, to serve global customer base.• Drive product enhancements that serve my enterprise accounts while improving experience of the entire customer base; relay customer feedback and requests to product team and engineers.

South Jordan, Ut, Us

Allegiance, Inc. helps companies translate customer insights into actionable business intelligence. Using ground breaking Voice of Customer intelligence (VOCi), Allegiance combines any form of Voice of the Customer (VOC) data with any operational data (CRM, financial, etc.) to create an actionable customer intelligence delivered in the cloud. Allegiance multichannel feedback collection includes: adhoc, transaction, relationship, and customer experience surveys, solicited feedback through Web sites and phone, and unsolicited, unsolicited, unstructured feedback from social media. Allegiance ranked No. 5 on the Inc. 500 list of fastest-growing private software companies in 2009 and was named a "Top 10" by Software 500 in 2010.

Provo, Utah, Us

Managed comprehensive IT solutions addressing financial, compliance, and customer service needs for 75 financial institutions ranging from hometown banks with $10 million to major banks with $270 billion in assets. Directed team of programmers and designers. Managed and trained customer service team that provided daily support for web-based customers. Coordinated with multiple internal departments and third-party processors to manage multiple client projects simultaneously.• Ranked as company’s top performer with lowest rates of outstanding client issues by quickly addressing client needs, coordinating the proper resources, and building relationships of trust to position myself as a trusted and valuable business advisor.• Cut outstanding work order requests drastically by creating an inclusive work environment that encouraged teamwork and unity.• Analyzed client needs, markets, and demographics to recommend development of marketable and realistic products and programs that added value to client business, then instructed and guided clients through integration and launch.