Manages the design of Operation’s System architecture and system/process improvements for both TLC’s and RDC’s. Manages the planning and execution for the systems/improvement implementations for current and new distribution locations.• Contributed to the planning and management of the business IT technical Roadmap for Operations.• Collaborates with all TireHub business partners (internal and external) to achieve success.• Drives software improvement initiatives focused on Customer Service, Productivity and Cost reduction.• Serves as business and system subject matter expert (SME) around ERP, WMS, Routing, and other key Operations software solutions.• Optimizes process flow design between key Operational Systems.• Develops plans to mature TireHub’s Research and Development activities around technical and system capabilities.• Manages and optimizes Operations System back-office setups.• Provides system setup and support for new TireHub locations.• Designed, Trained, and Implemented new “Internal Shuttle Network” to reduce regional and Fedex costs.• Implemented A3, Fishbone, 5 Whys and DMIAC plans for Ops Development• Designed, Configured, worked with IT counterparts, and Designed Training for a New Overnight Shuttle Process to save millions per year.• Built process map to cover all operational processes in preparation of regional distribution centers.• Develop, Write and Train on new SOPs

Maintain and development of ERP system (Epicor P21) and Introduction of Microsoft Poweraps to automate many of the day-to-day processes.• Used SQL to create and deploy enhancements to ERP System and WMS.• Built Crystal Reports and Powerbi Reports using SQL.• Built WMS efficiency reports in Powerbi (Picking and Putaway per minute)• ERP, WMS, and RoadNet System Management Expert• Developed new processes to reduce inefficiencies and wasted time• Primary support for all operational tools

Development, creation, training, and support for all field operations processes, all warehouse management system enhancements and processes, and all Roadnet support and enhancements.• Developed and implemented many wireless warehouse management systemo Created single workbench (picker assignments) and single group of pickers instead of having 10-15 workbenches and 10-20 users per each.• Tested and creating deployment plan for new warehouse scanning equipment to increase warehouse efficiencies.• Builds and runs basic SQL queries to gather important information for operations.• Builds PowerBI reports for field operations.o Built easy to use Warehouse Management System efficiency report to track the number of tires each employee is picking per day, week, month, or year, tires per minute picked, and graph of all users versus the TLC average.• Developed the TireHub delivery tracking email and text notifications for customer delivery updates.• Developed the TireHub delivery tracking webpage for customer delivery tracking.• Developed a new 1000 step Microsoft Automate Process for the Accounts Payable department to create an easy way to submit and track all invoices to be paid.• Worked with the Learning and Development Team to build all new training documents and videos for field operations.• Traveled onsite and trained 30 TLCs on proper WMS processes and implemented many operational changes to increase efficiencies.• Developed and implemented a new way of sequencing warehouses to provide the most optimal and efficient paths through the warehouses.

Overseeing all field and operations training for the northeast region, including new hires, position changes, and terminations. In charge of implementing and training all new policies, procedures, and enhancements in the northeast region.• Project Lead for development and implementation of new enhancements with Omnitracs Roadnet.o Created 20 new processes within RoadNet to increase productivity and reporting.o Quality Assurance tested many new company procedures within billing and warehouse management system.o Created customer notifications, email and text, using HTML coding to inform customer of initial ETAs, updated ETAs, thirty minutes out ETA, and service detail updates, that include time of delivery and who signed for their delivery.o Created KPI Reporting• Worked with IT department to develop and test out new processes.• Developed Microsoft Flows to automate many processes.• Developed Microsoft Forms to get required information, create training quizzes, and connected to Microsoft Excel, so once a form is answered, the answers auto-populate in the Excel file.• Redesigned the training team’s way of keeping track of new hires, position changes, and terminations using Microsoft Planner and Microsoft Flow.

Tire Wholesale Warehouse underwent renovation, as Bridgestone and Goodyear started a collaboration by joining their wholesale divisions. Currently overseeing all customer and sales transitions, including making sure customer accounts are transferred over properly, making sure customers have online access, setting up new customers, contacting outside companies to gather information to determine solutions for issues with customer accounts, signing new program dealers, and overseeing all inside sales representatives.• Doubled number of program dealers within one month.• +300% increase in Program Car Dealer sales in one month.

Overseen all sales on a branch level, i.e. trained new inside sales representatives, set up new customer accounts, signed program dealers, presented weekly sales meetings to train current sales team, built customer relationships, and created weekly sales and flyers for customers.• Consistently exceeded monthly major brand sales to focus channels.• Developed a “How-to” guide to help customers and employees process National and Government accounts.• Developed quizzes to determine where extra training was needed within sales team.• Was nominated in the quarterly newsletter for dedicated teamwork.• Developed updateable customer map for routing, calls, and easy access to customer information.• Developed a competition within BATO Car Dealers to increase sales.

Started as 1 of 3 route drivers, and work my way up to wholesale manager.Expanded route territory and went from averaging $1000 per day in profit to $3700 per day profit.Implemented new and improved standards and policies to incorporate more profitable daily practices.Increased daily volume of tires distributed by 400%.Managing 3 managers, 6 delivery drivers, and 15 warehouse employees.Schedule all incoming and outgoing deliveries on a daily basis.Cold calling new accounts.Developed new wholesale online order, and implemented new software for all sales.Implemented all new company policies and handbooks.Grew wholesale from averaging $200k to over $1mil per month.Introduced marketing to company (TV Commercial, Website, Radio, and Print)Wrote the very first companywide policy handbook.Implemented all changes that grew wholesale division from $5.7 million in 1 year to $5.7 million in 7 months.

• Conducted research on DNA extraction from fossilized Canis Latrans (coyote) to determine hybridization rate.• Genetic Sequencing and PCR on coyotes.• Preparation and curation of animal samples for state museum.• Research was funded by NASA.• Developed minimally destructive techniques for sampling of fossils.• Minimized dentine powder for DNA extraction by using only 25 mg of Powder.• Sequenced DNA from fossils to compare hybridization of coyotes with dogs, and was able to present specific markers.• Discovered an unknown parasite in a Bowfin with Dr. James Joy.

• Trained 20 weeks all over the U.S. in clinical support for fixing Aortic Anuresyms with an endograft. • Trained 3 weeks in sales and entrepreneurial management.• Managed and ran a territory covering 3 states on the Atlantic coast including North Carolina, South Carolina, and Georgia. • Increased Territory monthly sales from $20,000 to $120,000.• Made office calls, and built strong relationships in all hospitals including with purchasing and materials management.• Trained numerous reps in the field.• Have over 500 hours of OR experience