Matty L. Email and Phone Number
Matty L. work email
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Matty L. personal email
As a Senior Advisor at Apple Care, I bring over 10 years of experience providing exceptional customer support for Apple's products and services. I have a proven track record of resolving complex technical issues and delivering personalized solutions that exceed customer expectations.In my role, I have developed a deep understanding of Apple's ecosystem and am passionate about helping customers optimize their experience with Apple's cutting-edge technology. Whether it's troubleshooting a software issue, providing guidance on device configuration, or recommending the latest and greatest Apple products, I am dedicated to providing the highest level of support to every customer I work with.At Apple, we pride ourselves on providing a world-class customer experience, and I am honored to be part of a team that shares this commitment. If you're looking for a knowledgeable, reliable, and dedicated advisor who will go above and beyond to ensure your complete satisfaction, I would be thrilled to connect with you.
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Apple Care Ios Senior AdvisorApple May 2021 - Present-Provide technical support to customers via phone, and email. -Troubleshoot and resolve complex technical issues related to Apple products and services-Meet or exceed performance metrics for customer satisfaction, productivity, and quality-Mentor and coach team members to ensure they provide exceptional customer service-Identify areas for process improvement and provide feedback to management -
Apple Care @ Home AdvisorApple Mar 2020 - May 2021Vancouver, British Columbia, Canada-Provided thorough support and problem resolution for customers.-Maintained up-to-date knowledge of policies.-Supported customers with online billing and account issues.-Resolved customer complaints and concerns with strong verbal skills.-Displayed courtesy and strong interpersonal skills with all customer interactions.-Informed customers about issue resolution progress.
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Technical ExpertApple Jan 2019 - Mar 2020Vancouver, Canada Area-Troubleshoot, diagnose and perform repairs of iOS devices, Apple TV, Apple Watch, Beats, and other small devices and their accompanying software. -Mentor Technical Specialist on technical and customer service issues.-Identify all customer needs and present product and service solutions. -Upgrade customers phone plans with Fido, Rogers, Telus, Bell and Virgin.
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Technical SpecialistApple Retail May 2010 - Jan 2020Vancouver, British Columbia, CanadaEnrich lives by providing relevant solutions, training and repairing relationships. Over 500 hours of training and workshop experience.Over 1000 hours of mobile technical support.
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SpecialistApple Retail Apr 2010 - 2011Vancouver, Bc, CanadaConnecting with customers and offering relevant solutions to their needs.iPhone activations on Rogers, Fido, Virgin, Bell, and Telus networks.
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Web ConsultantBruce Pashak Oct 2012 - Nov 2012Vancouver, Canada AreaWeb Consulting: Update and shift website to wordpress, install, maintain, and educated user to update & post.
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Camera AssistantMay Street Productions Ltd. Jul 2011 - Aug 2011Victoria, British Columbia, CanadaCamera Assistant on “Tiga Talk” for 13 episodes.250 Hours in studio, on location plus green screen shooting. Responsible for slating, camera stock, camera and monitor set-up.
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TranscriberMtv Canada Feb 2009 - May 2009Vancouver, British Columbia, CanadaPeak Season (MTV Canada)10 Episodes, post production, in charge of organizing video assets for editors and story producers in Pilotware.
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TranscriberPaperny Films May 2008 - Oct 2008Vancouver, British ColumbiaWeek the Women Went - Season 2 (CBC)8 Episodes, post production, in charge of organizing video assets for editors in Pilotware.Combat School - Season 1 (Discovery Channel)6 Episodes, post production, in charge of organizing video assets for editors in Pilotware. -
Transcriber/Assistant EditorRiptown.Com Media Sep 2006 - Feb 2008Vancouver, British Columbia, CanadaBodog Fight - Season 2 to 6 Bodog Battle of the Bands - Season 1Post production, in charge of organizing video assets for editors in Pilotware. Capture Online and offline Media. Assist Story Editors and Directors locate footage and story points.
Matty L. Education Details
Frequently Asked Questions about Matty L.
What company does Matty L. work for?
Matty L. works for Apple
What is Matty L.'s role at the current company?
Matty L.'s current role is Apple Care iOS Senior Advisor at Apple.
What is Matty L.'s email address?
Matty L.'s email address is ml****@****ple.com
What schools did Matty L. attend?
Matty L. attended Vancouver Film School.
Who are Matty L.'s colleagues?
Matty L.'s colleagues are Vivekanandh Obula Ramesh, Mohamod Samy, Faizan Shaikh, Евгений С., Banty Ali, Pawel Kaczy, Hafiz Ahtesham.
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Matty :) l
Greater Lincoln Area, United Kingdom
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