Spearhead usage data cleanup initiative, partnering with product team to audit & label customer usage patterns and create more streamlined user behavior taxonomy used to inform feature prioritizationsOversee strategic account engagement and management, including onboarding, account health assessment, churn risk analysis, and upsell, cross sell, and expansion opportunity identificationServe as voice-of-client for product team, synthesizing customer feedback to inform development of product enhancements that support business opportunities and address competitive challenges

Gained product design, development, & management knowledge from PMs at Amazon, YouTube, Facebook, & SlackCreated Signal, an immersive digital tool for podcasters to quickly distribute episode teaser clips, built product roadmap, wireframe, design strategy, customer journey, and prioritized features

Led interdepartmental cyber risk scenario development, determining data needs and modeling methodology to produce portfolio and industry impact reporting tools. Produced ad-hoc data analysis to inform senior management decision-making.

Drove interdepartmental collaboration for product development and led team's growth by determining external partner selection and promoting mutually beneficial growth initiatives. Participated in AIG’s Innovation Bootcamp, conceptualizing a new product, determining product/market fit and developing product parameters and delivery.

Built dataset and predictive model to measure global indicators of economic and political phenomena to accompany qualitative analysis of macroeconomic and geopolitical conditions. Authored reports used to determine firm-wide exposure management and pricing structures.

Authored articles focused on emerging artisans and talents found beyond the popular focus of the industry, often contributing photos to accompany the articles. Article sample provided under “Publications.”

Edited academic publications analyzing political issues and gender equality in Middle East and North Africa

Developed “Stimuli” - a monthly page spotlighting emerging talents and taking a different look at established professionals. Authored articles on ocean-related environmental issues, innovative artists and craftsmen and industry trends.