Full-time caregiver for a family member

Focused on enhancing the security of Windows domain controllers, particularly with respect to 2019 and 2022 member servers. This effort encompassed the documentation of procedures and engaging with the Citizens security team to ensure comprehensive organizational security.Utilized an AD ACL Scanner PowerShell script to assess Access Control Lists (ACLs) for file and folder permissions across all domain controllers.Analysed MS-Defender (MSCB) CIS configurations for the year 2016 and identified GPO gaps across more than 400 Domain Controllers and Member servers when compared to the 2019 benchmarks, particularly focusing on common failing registry settings. This also involved verifying and addressing false positives between the 2016 and 2019 CIS benchmark controls.

Implemented a SOC for DUO/Okta enabled web application (.Net/IIS and SQL back end in a 2019 Windows domain) that focused on claims processing software and services for health plan organizations. This included the breakdown of vulnerabilities like Log4J to minimize attack surfaces with the use of MS Defender threat intelligence (Windows defender-M365 and Sentinel) .Led the annual penetration test assessment, collaborating with third-party solution providers, for a scope encompassing 500 email users, 5 online applications, and 325 infrastructure systems. This comprehensive evaluation involved a red team assessment of the online applications.Created new conditional access rules for Sentinel control of O365 tenet. This has led to a drop in remote login attempts around the globe. Created Windows defender-based phishing simulation for user training. reported phishing attempts including rule creation for blocking senders by domain in the exchange server 0365 tenant. Implemented security controls to uphold data security, which involved enabling/disabling network protocols, configuring port security, restricting access to VLANs using Fortigate, managing file and folder permissions, and enforcing role-based access control (RBAC) and user permissions.Generated CVE reports from F-Secure as part of the Vulnerability Management program, which encompassed patch management for Windows systems through Microsoft Configuration Manager (SCCM).

Cultivated a comprehensive grasp of Security Operations Center (SOC) and Incident Response methodologies. This includes participating in regular planning working group meeting to ensure considerations are incorporated in operations planning cycle.Utilized Confluence and Jira to document security-related infrastructure maintenance processes while fostering collaboration among all team members.Participated in projects involving the deployment of virtual machines and the installation of Linux/Windows Operating Systems on ESXi servers. Additionally, assessed the utilization of data stores and the management of VM snapshots.Maintained current knowledge of the threat landscape and emerging security threats. As well as supported technical teams to fix, any physical issues related to security solutions.

Senior level Engineer at Lenovo with a demonstrated ability to provide technical leadership and solid troubleshooting skills in fast-paced, schedule-sensitive environments. Specialized in complex problem solving, client care, critical situation management, enterprise servers, intellectual property, operating system driver-firmware system integration.

Senior Engineer developing hardware products and code features from the planning phase to the deployment/maintenance phase of customer’s needs. Delivery of secure (PSIRT) and qualified code releases to the field for infrastructure updates. Supporting quality code for Linux and Windows OS/hardware releases for QLogic/Brocade products until a product's end of life on HBA and switches. This includes addressing security vulnerabilities like Row Hammer/ShellShock and HeartBleed in the IBM system X portfolio. Defect resolution by finding the root cause of problems in support logs from Linux/Windows or VMware environments. Also, coordinated test pipes for firmware/driver releases to minimize risk to customers. Debugged complex code issues and hardware interactions (SNMP, Fibre Channel, UEFI, and Ethernet, drivers. In addition performed Hardware/Software development for system X servers, this required updating product documentation and releasing drivers/firmware solutions to the web.

Gained a profound understanding of how technology plays a pivotal role in the energy trading sector, particularly within a marketing context. Leveraging program automation and application programming, we were able to optimize and streamline administrative operations, resulting in more efficient and effective processes.Support 200 end users in a Windows environment consisting of 20 servers using Vmware on HP blade servers. Also managed track-it for workstation audits and supported OS rebuilds with Symantec Ghost. Improved network security by modifying Symantec Endpoint Protection client features as well as administrating Symantec Bright mail and Barracuda spam filters for email security. Maintained operations by making sure that the display systems and backups where operational. Also audited/patched workstation and verified client anti-virus scans. Evaluated products like Windows 7, Intrusion Prevent Systems and wireless upgrades for future implementation

Played a significant role in overseeing the migration of nearly a million dollars' worth of assets to a remote overseas laboratory. As part of this process, I configured Dell servers to establish connectivity through both Fiber and Ethernet connections within a test environment. The primary emphasis was on configuring the back-end Fiber channel connections, ensuring seamless communication between the servers and the storage array. This experience provided me with a valuable opportunity to gain insights into the distinctions between EMC storage and NetApp systems.World-class storage company that helps businesses store information and data.; Provided hardware support on Dell servers that used Ethernet and Fiber Channel Host Based Adapters. Server configurations included NAS and SAN connections to mid-range storage arrays. Completed a lab migration which included documenting host's connections to arrays, working with management for logistics of shipping Dell server racks and EMC arrays. Maintenance for Dell Power Edge servers, including firmware updates, hardware replacement and Windows installs. Utilized Dell Remote Access Controllers (DRAC) for making remote connections to host. Switch administration by configuring port zoning in Fiber Channel switches and VLAN port assignment in Dell Power Connect Ethernet switches. Implemented IP address scheme dealing with Variable Length Subnet Masks (VSLM) across multiple segments. Configured host and network resources for VMware UNIX based ESX servers. This included network management of interface assignment for server access and updates using Virtual Center (VC). Completed inventory for rotational and capital equipment for EMC arrays. Fixed hardware problems such as replacing power supplies, hard drives, data movers and server processors (SP)

Integrated Solution Company that empowers storage with the ability to deliver and manage network data.; Provided engineering support for diagnosing and fixing software/hardware problems. This encompassed multi-protocol network file servers, optimizing file systems such as Write Anywhere File Layout and Data ONTAP.Applied peer leadership by understanding associates skill sets and how they could be employed in a storage support-engineering environment. This lead to dynamic troubleshooting techniques dealing with the management of mid-range storage system. Worked with network administrators to resolve problems dealing with file sharing/NAS protocols both CIFS and NFS. Problems also included block level/ SAN connective with Fiber Channel/iSCSI initiators.

No-profit organization, where I learn the basic elements of working with management and fixing IT operational problems. During my time here I learned how to develop procedures for administrative task and operations.Some of the project that I worked on were Active Directory configurations for a Citrix role out and an Anasazi conversion. By with Management Information Systems that track client services, billing and care functions.; Maintained network support in a Microsoft environment including network attached storage, and Citrix farms for 160 network users. Administered the creation of users and email accounts by using Active directory and Exchange. Applied multiple remote access methods such as remote desktop for server support and Virtual Network Connection software for application support on workstations. Administered Symantec Backup Exec software to verify daily backup operations on NAS system and tape drives. Worked to understand Ethernet frame/IP routing connectivity problems by analyzing switch and router configurations. Produced Standard Operating Procedures for how to configure system hardware and software. This included how to set up user profiles in active directory for remote application presentation using Citrix. Created standard workstation images using Symantec Ghost for break fix problems.

Excellent learning opportunity to grasp the intricacies of ticket systems and customer service issue resolution. I also acquired essential skills for effectively communicating with customers to address their internet connectivity and digital phone issues.Products and Services Company dedicated to world-class customer home entertainment including cable TV and broadband Internet connections.; Provided phone based technical support for dealing with services like broadband Internet connections and wireless networking. Exceeded the required expectations of customer service set by the organizationWorked to resolve calls on the first time a customer called in. This promoted a one in done philosophy for quality on incoming calls.