Matthew Macias

Matthew Macias Email and Phone Number

Director of Operations@ CLIENT PROTECTION GROUP | CSUF Business Economics | Building Healthy Teams | Cultivating Business Growth @ CLIENT PROTECTION GROUP
Matthew Macias's Location
La Palma, California, United States, United States
About Matthew Macias

At CLIENT PROTECTION GROUP, our team is dedicated to connecting with timeshare owners and delivering tailored consulting services that resonate with their unique circumstances. With a Bachelor of Business Administration in Economics from California State University, Fullerton, my approach to lead qualification and client relationship building is deeply rooted in understanding market dynamics and psychological nuance.Leveraging tools like Google Suites, CallTools, and building our CRM, I enhance our team's strategic outreach and ensure smooth client journeys from first contact to final agreement. The goal is to foster trust and demonstrate the substantial value of our services, all while contributing to a culture of empathy and professionalism.

Matthew Macias's Current Company Details
CLIENT PROTECTION GROUP

Client Protection Group

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Director of Operations@ CLIENT PROTECTION GROUP | CSUF Business Economics | Building Healthy Teams | Cultivating Business Growth
Matthew Macias Work Experience Details
  • Client Protection Group
    Director Of Operations
    Client Protection Group Aug 2023 - Present
    Santa Ana, California, United States
    1. Performance Analyst: Built and maintained comprehensive data sets to analyze sales and commissions, identifying trends and opportunities for growth. 2. Leadership and Development: Successfully onboarded and trained a team of remote and in office phone representatives, ensuring seamless integration, rapid productivity, and increased volume. 3. Product Knowledge: Maintain up-to-date knowledge of the timeshare industry, including current market trends, legal regulations, and competitor offerings.4. Consultative: Utilize consultative techniques to educate clients on the value proposition of our timeshare consulting services, tailoring solutions to meet their individual needs.5. Effective Communication: Communicate key benefits, pricing structures, and contract details clearly and persuasively, ensuring clients have a comprehensive understanding of our services.6. Smooth Transition to Consultants: Skillfully transfer qualified leads to Senior Consultants, providing detailed background information and ensuring a seamless handover to maximize conversion rates.7. Sales Performance Metrics: Consistently meet and exceed monthly and quarterly sales targets, contributing to the company's revenue growth.8. Lead Qualification: Employ a systematic approach to evaluate inbound leads, ensuring alignment with the company's ideal client profile and financial qualifications.9. Client Relationship Building: Cultivate a professional and empathetic rapport with prospective timeshare owners, demonstrating a deep understanding of their needs and concerns.
  • Cypress College
    Professional Expert
    Cypress College Aug 2022 - Jul 2023
    United States
    Provide support to students who are justice impacted. Manage caseload of 20+ students. Strategic planning for sustainability. Team collaboration: website, activities, student engagement and resources, community
  • Premier Health Group
    Admission Coordinator
    Premier Health Group Jun 2022 - Dec 2022
    Newport Beach, California, United States
  • Phoenix House California
    Recover Support Staff (Rss)
    Phoenix House California Jul 2021 - Jul 2022
    California, United States
    Responsible for providingsupervision to patients and facilitates deliverable services while ensuring execution of program policiesand procedures as well as staff and patient safety measures.
  • Csuf Project Rebound
    Outreach Team Member | Student
    Csuf Project Rebound Aug 2020 - Aug 2021
    Fullerton, California, United States
    Project Rebound MissionA successful university education leads to enhanced self-efficacy, civic engagement, and social and global awareness; it also enlarges the moral imagination and instills skills and habits that assist people in securing gainful employment and living meaningful, responsible lives. The revolving door of U.S. mass incarceration. By making higher education more accessible and supporting formerly incarcerated students to excel in a course of study, Project Rebound constructs an alternative to the revolving door policy of mass incarceration in order to increase community strength and safety. We are committed to meeting the needs of students who often face a wide array of challenges that have caused them to be left behind.We strive to provide each student with the individualized support that they need to succeed. We also act as a liaison with services and programs on and off-campus and advocate for people on campus and in the community.
  • Proffit Excavating, Inc.
    Laborer
    Proffit Excavating, Inc. Jun 2020 - Aug 2021
    Southern California
    Remodeling/Construction of gas stations via heavy equipment (e.g., D1, Skidsteer, Backhoe, Mini-Ex). Rough grade via laser and blueprints.
  • B2H2 Oil Corp.
    Assistant Manager
    B2H2 Oil Corp. Jul 2016 - May 2020
    Redding, California, United States
    Demonstrated strong leadership and team management skills as an assistant manager, overseeing daily operations and coordinating staff activities.Developed excellent interpersonal abilities through interactions with diverse customers, handling inquiries, complaints, and providing assistance promptly and effectively.Proven ability to handle cash transactions accurately and responsibly, ensuring financial integrity and security.Exhibited a keen attention to detail in maintaining inventory and monitoring stock levels, which translates to accuracy in handling financial documents and records.

Frequently Asked Questions about Matthew Macias

What company does Matthew Macias work for?

Matthew Macias works for Client Protection Group

What is Matthew Macias's role at the current company?

Matthew Macias's current role is Director of Operations@ CLIENT PROTECTION GROUP | CSUF Business Economics | Building Healthy Teams | Cultivating Business Growth.

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