On-air Weeknights 10pm-2am, Saturdays 3-6pm & Sundays 9am-12pm across the SPIN Network.Gay Byrne Newcomer of the Year Award Nominee 2023.Cover presenter across the SPIN Network.

Weeknights 10pm-2amSaturdays 3-6pmSundays 9am-12pm

- Representing Dublins’ top stations such as SPIN 1038 & 98FM on-street and creating brand awareness- Supporting the Bauer Media Audio Ireland programming, events & marketing departments with the delivery and execution of the 98FM and SPIN 1038 portfolio (Commercial and Brand OBs/Events)- Fulfilling all elements of client briefs and promotions- Working efficiently with teams and ensuring promotions / events are properly executed

I currently run the TikTok account for Poppies Cafe in Enniskerry and have helped gain over 2 Million views in its first 2 weeks alone.

- Taking orders and preparing them for customers quickly and effectively.- Maintaining a clean and professional appearance and dining area for guest satisfaction.- Delivering excellent customer service and prompting food and beverage delivery.- Restocking of products for continued fast service capabilities.

- Providing excellent customer service: B2C and B2B selling of products and services. -Interfaced with customers, determining needs, provided recommendations, and up selling services.- Proven track record of hitting set monthly targets: Winner of the 2021 Christmas incentive, top sales assistant in my store and in my assigned group of part timers across Ireland.- Use of systems such as CRM, Salesforce, AmDocs and MTPOS- Creating and maintaining sales display areas to maximize selling potential.- Diagnosing and resolving issues with phones and customer accounts.- Cash handling, reconciliation & lodgements.

- Delivering food for customers from various restaurants through the Gigable App for home delivery.- Maintaining punctuality.

- Ensuring customer safety in store amidst the Covid-19 pandemic.- Delivering professional customer service while representing Dunnes Stores.- Maintenance of sanitisation available to customers.- Assisting customers with their shopping.- Communication with management to ensure safety of all in store.- Promoting online booking slots for customer shopping.

- Managing several targets/KPIs.- Use of systems such as MDS, Meridian EPOS.- Delivering best-in-class customer service representing Eir.- Having an extensive knowledge of tariffs and plans and outlining them clearly to customers.- Diagnosing and fixing issues with mobiles and accounts.- Liasing with other departments within eir such as (DSG, tech, customer care, credit control).

• Managing the End of day cash up of all of the shops tills.• Monitoring the back facility to ensure that it is well-maintained and clear.• To acquire and distribute store supplies such as uniforms and office supplies.• Train till procedures and council till errors with sales assistants.• Dispose of, or oversee the disposal of, surplus or unclaimed property.• Training in and served with customer complaints, refunds and exchanges in person and via telephone.• Organizing interviews, filing CVs, paperwork and office files.• Overseeing staff in leave of supervisor.• Overseeing Inspection and Faulty goods.

• Greeting customers and fulfilling customers’ needs.• Developing positive customer relationships through friendly greetings and excellent service.• Answering all queries regarding the store and its stock.• Providing great customer service skills on shop floor and tills.• Helping with over the phone questions and placing online orders in store.• Training new sales associates.• Stocking shelves and merchandise with care and organization to maintain the visual appeal of the store.