Matthew Maxim, Jr Email & Phone Number

• As a senior IT consultant, I oversaw execution of critical IT initiatives. Clients included Mitsubishi UFJ Financial Group (MUFG) and AAA (The Auto Club Group chapter).
• Lead a team of approximately 12 consultants that ensured internal and external audit compliance.
• Responsible for enterprise IT security vulnerability remediation.
• Sourced and oversaw vendor deliverables and performance.
• Ensured a successful IT transition to a new outsource partner.

Dearborn, Michigan, United States

• As a manager in the enterprise IT function, I was initially responsible for the data center facilities and platform infrastructure and later added data storage responsibility.
• Managed a team of seven, that was responsible for all first and second-level server, storage, and backup recovery incidents, including monthly patching for ~2500 production and non-production servers (Linux and Windows).
• Oversaw strategic IT planning (project plans, budget models, and resources) to modernize IT infrastructure, including monitoring/tuning hardware and software and optimizing product life cycle.
• Remediated all responsible server vulnerabilities across the enterprise in coordination with Enterprise Information Security.
• Selected and managed key vendors responsible for critical operations.
• Enforced ITIL delivery standards to effectively manage IT services throughout entire service life cycle.

Dearborn, Michigan, United States

Client Sites

• Held various positions including internal practice development and client delivery. Clients included Autoclub Group, Volkswagen/Audi of America, TRW, Pulte Homes, and Chrysler.
• Managed ITIL-based Service Support processes: Oversaw Incident, Problem, and Request Management.
• Administered configuration of process-related tools: BMC Remedy and support models.
• Analyzed statistical trends: Evaluated service level compliance and operational effectiveness.
• Ensured compliance with contractual Service Support requirements.
• Implemented Request Management: Coordinated activities like installs, moves, adds, changes, and infrastructure projects.