Matthew Maxim, Jr Email & Phone Number

As a senior IT consultant, I oversaw execution of critical IT initiatives. Clients included Mitsubishi UFJ Financial Group (MUFG) and AAA (The Auto Club Group chapter).◦ Lead a team of approximately 12 consultants that ensured internal and external audit compliance.◦ Responsible for enterprise IT security vulnerability remediation.◦ Sourced and oversaw vendor deliverables and performance.◦ Ensured a successful IT transition to a new outsource partner.

Dearborn, Michigan, United States

As a manager in the enterprise IT function, I was initially responsible for the data center facilities and platform infrastructure and later added data storage responsibility.◦ Managed a team of seven, that was responsible for all first and second-level server, storage, and backup recovery incidents, including monthly patching for ~2500 production and non-production servers (Linux and Windows).◦ Oversaw strategic IT planning (project plans, budget models, and resources) to modernize IT infrastructure, including monitoring/tuning hardware and software and optimizing product life cycle.◦ Remediated all responsible server vulnerabilities across the enterprise in coordination with Enterprise Information Security.◦ Selected and managed key vendors responsible for critical operations.◦ Enforced ITIL delivery standards to effectively manage IT services throughout entire service life cycle.

Dearborn, Michigan, United States

Client Sites

Held various positions including internal practice development and client delivery. Clients included Autoclub Group, Volkswagen/Audi of America, TRW, Pulte Homes, and Chrysler.◦ Managed ITIL-based Service Support processes: Oversaw Incident, Problem, and Request Management.◦ Administered configuration of process-related tools: BMC Remedy and support models.◦ Analyzed statistical trends: Evaluated service level compliance and operational effectiveness.◦ Ensured compliance with contractual Service Support requirements.◦ Implemented Request Management: Coordinated activities like installs, moves, adds, changes, and infrastructure projects.◦ Coordinated Problem Record resolution and adherence; provided training and mentoring.◦ Managed Emergency Response Team (ERT): Facilitated support and escalation for enterprise outages.◦ Collaborated with Service Managers: Ensured consistency and adherence to ITIL Best Practices.