Matthew Mcardle Email & Phone Number

Brentwood, Tennessee, United States

• Spearhead infrastructure management encompassing Dell servers, VMWare clusters, DRS, 200+ hosts, storage solutions, encryption, patching, and security protocols.
• Lead hardware and software planning, procurement, and vendor relationship management, ensuring optimal performance and cost-efficiency.
• Manage Veeam Backup systems and S3 storage (Wasabi), ensuring data integrity and disaster recovery preparedness.
• Implement and maintain alerting solutions such as VeeamOne, PRTG, and OpenManage for proactive monitoring and issue resolution.
• Oversee phone system operations and call center workflows, including Shoretel, Mitel, and RingCentral implementations.
• Administer Windows servers, domain controllers, DNS, ADFS, Active Directory, and Azure services.

I am responsible for maintaining and supporting all corporate applications, systems, and hardware. I support all corporate users from desktop related issues to server side problems such as Microsoft Exchange, mobile device support and security, Blackberry Enterprise Server, to Exchange ActiveSync. I implement Microsoft group policies as well as configuring.

I was responsible for being the knowledge expert for Spheris’s transcription applications. I worked with our Helpdesk to troubleshoot any issues that can not be resolved by our 1st, 2nd, or 3rd level support teams. I created documentation to pass on knowledge to our support teams, allowing them to support the client and our transcriptionists more.

I was responsible for installing, moving, and supporting client site system configurations- at both new and existing customer sites. I consulted with client IS staff to determine facility, network, and telecom requirements for scheduled installations. Test completed client configurations prior to system implementation. I worked with Customer Service and.

I was 24/7 technical support for the corporate office and three off site offices. I was responsible for making sure that all 400+ corporate employees have functional computer equipment, this includes laptops, computers, monitors, printers, pdas, and Blackberries. Altiris was utilized for image and software deployment throughout the network. I managed.