• Designed and automated network availability reports to pinpoint issues on the Gogo network.• Generated daily/weekly and monthly reports regarding network bandwidth, error and discarded data.• Updated Vision drawings, spreadsheet data, and processes.• Improved the reliability and performance monitoring of the network using Solar-winds suite (NPM, NCM, NTA, IP Manager)• Worked with NOC to implement processes for alerts coming into the Netcool and Tivoli suite.• Tested and evaluated software and hardware to determine efficiency, reliability, and compatibility with existing system. • Setup equipment to support users, and monitor to ensure proper use.• Open trouble tickets with vendors (Cisco, Solar-winds, Centurylink) escalated and ensured timely resolution.• Managed a CUCM cluster with 6000 phone, running on sip trunks.Technology Used: Solarwinds, Netcool/Tivoli, Cisco Call manager (8.5),TCP/IP, Cisco Routers, Cisco switches Cisco, Visio, LAN/WAN configurations, Network infrastructure.

Access Media 3 Provides comprehensive digital media and telecommunication solutions (including design, installation, maintenance, and management services) for property managers, condo associations, and developers. I Performed site survey to determine Network availability, scalability, manageability and interoperability to our network. Then designed and implemented network configurations, network architecture (including hardware and software technology, site locations, and integration of technologies), and systems. The network was then documented using Visio network drawings, spreadsheet data and processes. I provided training to field technicians., upgraded Cisco equipment at various locations to improve reliability and allow for future growth. Ensured Network closet where organized and well labeled for easy installation and trouble shooting. Next we developed and wrote procedures for installation, use, and troubleshooting of communications hardware and software.Assisted users to diagnose and solve data and voice communication problems.Tested and evaluated hardware and software to determine efficiency, reliability, and compatibility with existing system, and made purchase recommendations.Opened trouble tickets with vendors(Cisco, AT&T), escalated and ensured timely resolution. Setup equipment to support user accounts, regulated speeds and monitored to ensure proper use. Worked on problems of diverse scope, analyze situations and provide solutions. Reported to Project coordinator at Access Media 3 to provide updates and proper time lines for completion of project to remain on-time under budget. Provided after hour and weekend on call technical support.

I am a telecom/ Network administrator I have designed, configured, maintained, and provided end user support for an enterprise phone system and related support systems at all our facilities. I worked for Corus Bank in the phone support aspect for the past four years. During this time I support four NEC 2400 and 8 NEC 2000 connected with CCIS to allow centralized voicemail and four digit dialing. I have worked on multiple phone systems NEC 2000, NEC 2400, Cisco. I have tested and deployed many types of IP phones including but not limited to Belkin, D-link, Cisco, Linksys, NEC, Polycom. While at the bank I supported many phone services including the ACD, IVR, Voiceprint, Tapit, GNAV, 800 numbers we also supported cell phones and notifylink. Notifylink allowed Blackberries, Treos and Iphone to receive secure email directly to the cell phone since we could synch email to multiple devices executives officers could choose which device they wanted. I beta tested multiple turn key solutions to ensure they meet and extended our expectations, example would be voicemail systems we tested Repartee, Callegra, Callware, before settling on callware. We had two call centers one with fifty users and one with fifteen support representatives. I provided day to day support for the systems, users and provided training on new software and upgrades to the systems. I also performed route maintenance, quarterly backups as well as name changes and moves. I supported over six hundred did numbers an 0C-12 between five main branches and Redundant T-1 to eight other locations.