Dfe Service Desk Level Ii Analyst
Current
Jul 2023 - Present
AeroLeads people directory · profile
Matthew Eldridge Email & Phone Number
IT | Networking | Cloud | Cloud Security | Strategist | Innovator | Motivator | Team Leadership | Training and Development
at
DYOPATH
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
IT | Networking | Cloud | Cloud Security | Strategist | Innovator | Motivator | Team Leadership | Training and Development
Location
Sanford, North Carolina, United States
Company size
Who is Matthew Eldridge? Overview
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Quick answer
Matthew Eldridge is listed as IT | Networking | Cloud | Cloud Security | Strategist | Innovator | Motivator | Team Leadership | Training and Development at DYOPATH, a company with 159 employees, based in Sanford, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Matthew Eldridge.
Matthew Eldridge previously worked as DFE Service Desk Level II Analyst at Dyopath and Owner & Lead Technician | February 2010 to Present at Tarheel Technologies | Broadway, Nc. Matthew Eldridge holds Cyber Security Certification, Cyber Security from North Carolina State University, Raleigh, Nc, 2022.
Company email context
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DYOPATH
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Profile bio
About Matthew Eldridge
Throughout my career, I have developed a reputation as an experienced professional with the ability to develop and implement comprehensive test plans and test cases to assess compliance of products; able to coordinate with cross functional teams on timely remediation. I am known to be a collaborative team-player with the capacity to lead cross functional partnerships in designing and implementing validation plans for a suite of software systems; able to simplify sophisticated issues to make them easily comprehensible for a broader audience; known for experience which spans multiple platforms and includes significant real-time hands-on experience. Perhaps most important, I am a resilient individual with strong management and people skills, personal values, integrity, and technical knowledge; able to plan, prioritize, manage, and support the development, collection, and reporting of quality performance indicators.
Current workplace
Matthew Eldridge's current company
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Dyopath
7 roles
Matthew Eldridge work experience
A career timeline built from the work history available for this profile.
Owner & Lead Technician | February 2010 To Present
Current
Tarheel Technologies | Broadway, Nc
Diagnosed and repaired hardware and software issues related to desktop and laptop computer systems at an expert level and across multiple platforms. Maintained an expert level of diagnosis and repair of hardware and software issues related to Windows, MacOS, Linux, Android and iOS-based devices. Maintained a 100% issue resolution rate with all clients and.
Feb 2010 - Present
Call Center Team Lead | December 2021 To June 2023
Medical Edge, Ccnc Call Center | Remote, Nc
Trained and coached open-ended feedback with a focus on addressing position strengths and potential areas of improvement. Led the way on the NCCARES360 project with Unite Us; learned the platform during the demonstration, taught the staff, assisted with designing the training, and provided the State of North Carolina feedback. Audited agents’.
Dec 2021 - Jun 2023
Call Center Representative | October 2021 To December 2021
Medical Edge, Ccnc Call Center | Remote, Nc
Supported individual needs; highly skilled in providing next steps with efficiency and empathy. Ensured adherence to county guidelines based on established procedures with a focus on safeguarding PHI. Provided comprehensive training, coaching, and understanding of state and federal Covid-19 guidelines and procedures.
Oct 2021 - Dec 2021
Nesting Trainer | March 2021 To September 2021
Kelly Connect, Applecare Project | Remote, Nc
Delivered daily training instruction of Media Services, MacOS, iPadOS, & iOS support to new hire waves and transition waves. Generated stability while supervising all customer-facing time. Delivered coaching across areas of opportunity. Shaped a productive environment by personalizing and adapting to all employees’ skill levels.
Mar 2021 - Sep 2021
Tier 1 Ios Technical Support Production Supervisor | September 2019 To March 2021
Kelly Connect, Applecare Project | Remote, Nc
Drove innovation while leading a technical support team to excel within a production environment with a focus on ensuring achievement of Apple’s position-based metric requirements. Facilitated a daily team Regulatory Critical Compliance rate of 100%. Audited calls and coached advisors to ensure achievement of Apple Quality Standards by all team members.
Sep 2019 - Mar 2021
Tier 1 Ios Technical Support Advisor / Mentor | March 2018 To September 2019
Kelly Connect, Applecare Project | Remote, Nc
Diagnosed and advised repair solutions for Apple IOS devices and Apple Accessories. Leveraged experience and functional knowledge to successfully troubleshoot all areas of Apple IOS devices; consulted with other Apple groups and Apple stores to further assist customers in reaching quality resolutions. Maintained CSAT above production projection rate (90%).
Mar 2018 - Sep 2019
Team & coworkers
Colleagues at DYOPATH
Other employees you can reach at dyopath.com. View company contacts for 159 employees →
BK
Bobby Kosin
Colleague at DyopathCherry Valley, Illinois, United States, United States
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CL
Chuck Lillie
Colleague at DyopathGarner, North Carolina, United States, United States
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AH
Angelica Hatcher
Colleague at DyopathEast Peoria, Illinois, United States, United States
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JO
Jonathan Oelschlager, Gisp
Colleague at DyopathGreater Rockford Area, United States
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CK
Chad Kee
Colleague at DyopathPekin, Illinois, United States, United States
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BR
Bailey Ryan
Colleague at DyopathHouston, Texas, United States, United States
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KF
Kari Facklam
Colleague at DyopathTulsa Metropolitan Area, United States
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CR
Christina Rudnytzky
Colleague at DyopathGreater Philadelphia, United States
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JH
Jennifer Hathcock
Colleague at DyopathPeoria, Illinois, United States, United States
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JM
Jose Manuel Nava Melendez
Colleague at DyopathEl Paso, Texas, United States, United States
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Bobby Kosin
Colleague at DyopathCherry Valley, Illinois, United States, United States
View →
CL
Chuck Lillie
Colleague at DyopathGarner, North Carolina, United States, United States
View →
AH
Angelica Hatcher
Colleague at DyopathEast Peoria, Illinois, United States, United States
View →
JO
Jonathan Oelschlager, Gisp
Colleague at DyopathGreater Rockford Area, United States
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CK
Chad Kee
Colleague at DyopathPekin, Illinois, United States, United States
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BR
Bailey Ryan
Colleague at DyopathHouston, Texas, United States, United States
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KF
Kari Facklam
Colleague at DyopathTulsa Metropolitan Area, United States
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CR
Christina Rudnytzky
Colleague at DyopathGreater Philadelphia, United States
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JH
Jennifer Hathcock
Colleague at DyopathPeoria, Illinois, United States, United States
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JM
Jose Manuel Nava Melendez
Colleague at DyopathEl Paso, Texas, United States, United States
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2 education records
Matthew Eldridge education
Cyber Security Certification, Cyber Security
High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program
American School
FAQ
Frequently asked questions about Matthew Eldridge
Quick answers generated from the profile data available on this page.
What company does Matthew Eldridge work for?
Matthew Eldridge works for DYOPATH.
What is Matthew Eldridge's role at DYOPATH?
Matthew Eldridge is listed as IT | Networking | Cloud | Cloud Security | Strategist | Innovator | Motivator | Team Leadership | Training and Development at DYOPATH.
Where is Matthew Eldridge based?
Matthew Eldridge is based in Sanford, North Carolina, United States while working with DYOPATH.
What companies has Matthew Eldridge worked for?
Matthew Eldridge has worked for Dyopath, Tarheel Technologies | Broadway, Nc, Medical Edge, Ccnc Call Center | Remote, Nc, and Kelly Connect, Applecare Project | Remote, Nc.
Who are Matthew Eldridge's colleagues at DYOPATH?
Matthew Eldridge's colleagues at DYOPATH include Bobby Kosin, Chuck Lillie, Angelica Hatcher, Jonathan Oelschlager, Gisp, and Chad Kee.
How can I contact Matthew Eldridge?
You can use AeroLeads to view verified contact signals for Matthew Eldridge at DYOPATH, including work email, phone, and LinkedIn data when available.
What schools did Matthew Eldridge attend?
Matthew Eldridge holds Cyber Security Certification, Cyber Security from North Carolina State University, Raleigh, Nc, 2022.
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