Management and oversight of technical partnerships between Open Lending and strategic partners, developing new business opportunities that align with our corporate mission to increase loan volume for banks, credit unions, finance companies, and OEM captive lenders.OL IT Integrations:- Provide guidance and technical support for internal and external customers on issues specific to Loan Origination System and auto lending aggregators - Architect and continuously drive quality improvements for joint workflows and client implementation process- Develop and refine best practice documentation web services API- Establish and cultivate relationships with partner IT team leadership- Portfolio management of integration enhancements across partner organizations- Thought leadership and advocacy for new and improved automation and leveraging of API functionality - Develop and organize library of partner workflows, specs, screenshots, and demos for sales and AM teams

Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.Integrate information technologies into the company for optimal effectivenessCoordinate internal resources and third parties/vendors for the flawless execution of projectsEnsure that all projects are delivered on-time, within scope and within budgetDeveloping project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibilityDevelop a detailed project plan to track progressUse appropriate verification techniques to manage changes in project scopeMeasure project performance using appropriate systems, tools and techniquesVerify application results by conducting system audits and testing of technologies implemented.Report and escalate to management as neededManage the relationship with the clients and all stakeholdersPerform risk management to minimize project risksEstablish and maintain relationships with third parties/vendorsCreate and maintain comprehensive project documentation

Coordinated the cross-functional efforts to develop and deliver software products and e-Learning courseware through a phased product life cycle. Managed the day-to-day planning, tracking and facilitation required to efficiently bring new products to market.Duties include:-Portfolio tracking of all core product development and business development projects through a phase review process. Examples of projects are flagship software product releases, group-based and e-Learning courseware releases. -Initiation and management of partner programs that bring new solutions to the market, with effective controls to assure stakeholder satisfaction and return on investment for both the partner and Alchemy. -Led weekly core team meetings with functional leaders across the organization to manage the portfolio of key projects in the plan of record, in our effort to execute strategic goals (cost, scope, schedule, and quality)Accomplishments:-Recently led the successful launch of flagship desktop software suite update, an 18 month project that involved all functional departments across the organization-100% performance in evaluations from past 8 quarters

In this role, I played a very important part in the release of a brand new platform for the Bazaarvoice flagship UGC products. The new platform, known as Conversations, introduced evolutionary changes to the user interface, and provided self-service capabilities via a configuration management portal. I wore many hats!As IPM I kicked off the first 12 implementations, launching 8 sites successfully during beta. Defined specific use cases to validate, and influenced customers to adopt them, provide feedback, go live, and keeping our organization up to date. Served as scrum master for two engineering teams, facilitated daily scrum, sprint planning, conducted retrospectives, and removed obstacles that blocked progress of important features or bug fixes. I worked closely with engineers, QA, product manager and clients to continuously improve quality and business value to client's satisfaction. As a process engineer, collaborated with support leadership to define the support process, provide training and documentation. Served in a staff capacity as a mentor for implementation teams leaning the ropes of our new Conversations platform and the changes to process. Captured in finite detail the entire end-to-end process for managing beta pilot implementations. Established project plans for all Go-To-Market workstreams, so that products are tracked from the end of discovery to the global release.

Responsible for managing multiple concurrent implementation projects, coordinating both client and internal project teams through a rapid deployment process. Successfully completed over 75+ projects to integrate Bazaarvoice software on customer websites, enabling the collection and display of user generated content. Developed valuable experience with SaaS, and rapid implementation project management. Managed up to 20+ projects simultaneously, working with a small team (2 engineers + 1 UX designer).In the final three months in this role I joined of experts on a team specializing in implementation of net new features. My responsibility was to drive implementations to completion, coordinating with product and engineering teams to resolve issues, and participate in the documentation and training of the feature's global release. Very early into this role our R&D organization moved to 100% agile development, and the roles and responsibilities for managing beta implementation were transitioned to product and engineering teams. I successfully facilitated a smooth transition by working closely with impacted stakeholders, identifying and driving closure of gaps, definition and documentation of process, and final presentation. I gained valuable experience in program management, stakeholder analysis, consensus building, process engineering, presentation, and leadership.

Led rapid deployment projects for business unit’s flagship e-Statements product. Completed 100+ projects in less than two years, managing workflow of 50+ resources, including developers, analysts and engineers. • Managed up to 25 projects simultaneously• Achieved highest performance rating in most two most recent performance reviews.

Facilitated organizational change and cost savings through root cause analysis and process improvements. Managed process sustaining and transition to operations by leading site performance meetings. • Decentralized e-mail escalations workflow, sending workflow to low cost centers, resulting in cost savings of $4.25 Million dollars. • Implemented closed loop feedback process, identifying top complaint drivers, reducing frontline consumer complaints by 20%.• Aligned Dell Canada executive escalations to US based processes, allowing for operations to be smoothly transitioned to other sites, reducing overall costs and optimizing risk for business continuity planning.

Managed the implementation and sustaining of a global customer escalation process, offering additional value to customer by establishing an advanced escalation path.• Staffed and trained teams on soft skills, escalation management, and advanced technical troubleshooting. • Provided teams with high level of empowerment.• Launched and managed a centralized escalations second-tier support service via chat, to facilitate transfer of expert knowledge, resulting in further empowerment of global teams to retain ownership without needing to escalate the customer further.