Responsible for maintenance and oversight of acquisition planning and contract performance management processes through continuous coordination with the service line, contracting and external vendors. Serves as primary liaison between service line and Contracting.Responsible for data analysis, data mining, reporting and program development for designated content areas (i.e. performance measures, community-based outpatient clinics (CBOC), waiting times, human resources, financial management, workload, pi arming, enrollment, etc)Designs and implements facility data reporting systems for retrieving and displaying statistical data from VA databasesWorks with facility leaders to identify potential risks and develops information products to mitigate those facility risks.

Hire me to:- Proofread and edit your business and technical documents.- Write user-focused guides, FAQs, and other technical documents.- Understand your audience through in-depth audience analysis, persona creation, and user stories.- Ensure that your message consistent and inclusive across languages and cultures.- Ensure that your message is accessible to the widest audience.

- Served on inter-agency committees as a technical expert for human resources (HR) reporting.- Created and delivered in-house technical training, including IBM Cognos, SQL, Microsoft Access, and SharePoint.- Created and maintained Standard Operating Procedures (SOPs), process documents, and instructional documents.- Effectively communicated with stakeholders at various levels, in writing and in person, to understand requirements for new software features.

- Created blog content for technology-related websites covering trends in social media and Web 2.0.- Beta tested and reviewed web-based applications.- Interviewed startup companies providing web-based products and services.

- Prepared reports and developed procedures using Microsoft Office products.- Clearly and concisely explained complex regulatory and technical processes to internal and external customers using plain language.- Provided technical training on order entry systems and regulatory procedures related to telephony service.

-Consulted with small/mid-sized businesses to develop customized communications solutions.-Developed business proposals, cost justifications and return on investment statements.-Trained on Nortel Norstar hardware and applications and Nextel business solutions.