Matthew Murtaugh

Matthew Murtaugh Email and Phone Number

Director of Platform Management | Customer Service, Telephony and Customer Data @ Pearson
Holly Springs, NC, US
Matthew Murtaugh's Location
Holly Springs, North Carolina, United States, United States
Matthew Murtaugh's Contact Details
About Matthew Murtaugh

Seasoned IT Director and Enterprise Architect with over 12 years' experience leading technical teams and the design and delivery of transformational enterprise technology solutions that span multiple enterprise business and technology domains, including Customer Relationship Management (CRM), Call Center, Customer Service & Support; Digital Marketing and eCommerce; Virtual Learning and Digital Content Management & Delivery; and Revenue Operations, Finance, Accounting & Treasury.

Matthew Murtaugh's Current Company Details
Pearson

Pearson

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Director of Platform Management | Customer Service, Telephony and Customer Data
Holly Springs, NC, US
Website:
pearson.com
Employees:
711
Matthew Murtaugh Work Experience Details
  • Pearson
    Director Of Platform Management | Customer Service, Telephony And Customer Data
    Pearson
    Holly Springs, Nc, Us
    View
  • Pearson
    Director Of Platform Management | Customer Service, Telephony & Customer Data
    Pearson Aug 2023 - Present
    London, Gb
    Oversee global Customer Service, Call Center and Technical support platforms at Pearson; Set Strategic vision and technology roadmap for the customer service & call center domains; Manage project intake and collaborate with business leadership, architecture and engineering to design, scope, fund, and delivery enhanced customer service experiences and back office support workflows
    View
  • Pearson
    Director, Enterprise Architecture
    Pearson Mar 2020 - Aug 2023
    London, Gb
    Managed the global enterprise architecture process, discipline and team within Pearson; Chaired weekly architecture review board (ARB) meetings; Documented and maintained the Enterprise Architecture Roadmap, enterprise reference architecture and enterprise capabilities to platform mapping; Co-Chaired the global technology intake process and pipeline through which new IT initiatives are submitted, approved and funded; Collaborated with business leadership, CISO and platform and integration engineer the design of key cross-functional and cross-platform enterprise architectures
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  • Pearson
    Principal Enterprise Architect
    Pearson Jan 2018 - Mar 2020
    London, Gb
    Principal enterprise architect supporting CRM, marketing, customer service and support operations as part of global systems consolidation initiative.
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  • Aicpa
    Principal Enterprise Architect, Enterprise Solutions
    Aicpa Sep 2016 - Jan 2018
    Durham, Nc, Us
    Managing 5-person Enterprise Architecture team responsible for maintaining IT "roadmaps" for functional business areas; designing architectures for CRM, ERP, ECM and LMS implementations; and consolidating disparate, redundant systems to increase operational efficiency and unify enterprise architecture, while expanding organizational capabilities and agility.
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  • Aicpa
    Lead Solution Architect
    Aicpa Sep 2015 - Sep 2016
    Durham, Nc, Us
    ■ Lead solution architect for end-to-end XML authoring, management and publishing system design which will help business realize more $600k savings in vendor costs, through automation of content transformations and multichannel print, HTML and ePub delivery. ■ Researched, assessed and built organizational support for BPM acquisition to service 40,000 firm Peer Review program implemented to ensure engagement quality across a range of financial, governmental, and employ benefit plan audits■ Lead solution architect for cross-channel eLearning delivery system opening new markets for AICPA eLearning products with potential revenue of $3M+
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  • Aicpa
    Manager Of Business Analysis, Enterprise Solutions
    Aicpa Jul 2013 - Sep 2015
    Durham, Nc, Us
    Manage 9-person Business Analysis team responsible for eliciting and documenting requirements and functional and technical solution designs for diverse portfolio of IT implementation projects, including Customer Relationship Management (CRM), Enterprise Content Management (ECM), Web Content Management (WCM), Learning Management System (LMS) and various eLearning management and delivery systems and digital publishing platforms.
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  • I-Cubed
    Sr. Project Manager
    I-Cubed May 2012 - Aug 2013
  • American Institute Of Certified Public Accountants
    Sr. Manager - Web Content & User Experience
    American Institute Of Certified Public Accountants Oct 2010 - May 2012
    Durham, Nc, Us
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  • American Institute Of Certified Public Accountants
    Manager - Young Cpa Initiatives
    American Institute Of Certified Public Accountants Jan 2009 - Oct 2010
    Durham, Nc, Us
    View
  • American Institute Of Certified Public Accountants
    It Project Manager
    American Institute Of Certified Public Accountants Jul 2006 - Jan 2009
    Durham, Nc, Us
    View
  • Trial Solutions
    Accounting Manager
    Trial Solutions Oct 2004 - Jun 2006
    Houston, Tx, Us
    View
  • Schemmy'S, Ltd.
    Managing Partner
    Schemmy'S, Ltd. Jan 2003 - Jun 2006

Matthew Murtaugh Skills

Management Auditing Accounting Budgets Enterprise Software Process Improvement Program Management Cpa Financial Reporting Analysis Marketing Project Management Internal Controls Financial Analysis Sarbanes Oxley Act Financial Accounting Business Analysis Business Process Improvement Web Design Internal Audit Web Content Forecasting Budgeting Managerial Finance Management Consulting Solution Architecture Problem Solving Scrum Software Development Life Cycle Agile Project Management Scorm Learning Management Systems Sql Web Applications Continuous Delivery Content Management Consulting Strategy Sdlc Aicc E Learning Web Development Html5 Css Jira Small Business Web Content Management Web Project Management Microsoft Project Customer Relationship Management

Matthew Murtaugh Education Details

  • Binghamton University
    Binghamton University
    English
  • North Carolina State University
    North Carolina State University
    Accounting And Business/Management
  • The Culinary Institute Of America
    The Culinary Institute Of America
    Culinary Arts
  • Dutchess Community College
    Dutchess Community College
    Liberal Arts - Humanities
  • Arlington High School
    Arlington High School
    College Prep

Frequently Asked Questions about Matthew Murtaugh

What company does Matthew Murtaugh work for?

Matthew Murtaugh works for Pearson

What is Matthew Murtaugh's role at the current company?

Matthew Murtaugh's current role is Director of Platform Management | Customer Service, Telephony and Customer Data.

What is Matthew Murtaugh's email address?

Matthew Murtaugh's email address is ma****@****ail.com

What is Matthew Murtaugh's direct phone number?

Matthew Murtaugh's direct phone number is +151360*****

What schools did Matthew Murtaugh attend?

Matthew Murtaugh attended Binghamton University, North Carolina State University, The Culinary Institute Of America, Dutchess Community College, Arlington High School.

What are some of Matthew Murtaugh's interests?

Matthew Murtaugh has interest in Computers, Technology, Food And Wine, Accounting, Economics, Cinema, Health, Children, Cooking, Education.

What skills is Matthew Murtaugh known for?

Matthew Murtaugh has skills like Management, Auditing, Accounting, Budgets, Enterprise Software, Process Improvement, Program Management, Cpa, Financial Reporting, Analysis, Marketing, Project Management.

Who are Matthew Murtaugh's colleagues?

Matthew Murtaugh's colleagues are Raman Gurnani, Diane Schafer-Mayse, Ph.d., Linda Roman, Jessica B., Joseph Wieczorek, Melissa Alexander, Ed.d., Maria Carrasquillo.

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