Matt Baker Email & Phone Number

Houston, Texas, United States

•Created long-term plans and initiatives to accomplish company goals efficiently• Successfully established ground up ( new construction) build of 200,000 SQft facility•Developed and implemented strategic plans to improve process efficiency, order, and inventory accuracy throughout warehouse operations•Responsible for overseeing all warehouse operations of a 200,000 SQFT facility with 100 employees •Coordinated with other teams to implement strategies and cross-training… Show more •Created long-term plans and initiatives to accomplish company goals efficiently• Successfully established ground up ( new construction) build of 200,000 SQft facility•Developed and implemented strategic plans to improve process efficiency, order, and inventory accuracy throughout warehouse operations•Responsible for overseeing all warehouse operations of a 200,000 SQFT facility with 100 employees •Coordinated with other teams to implement strategies and cross-training efforts•Improved operational management systems, processes, and best practices•Developed and launched WMS system, inventory practices, in-bound and out-bound process •Manage budgets, forecasts, head count•Identified problems and came up with effective solutions quickly•Monitor changing market conditions and adjusting strategies accordingly Show less

Houston, Texas, United States

Responsible for the overall sales and profitability of a big-box home improvement retailer ($70M); leading retail ops including Merchandising, Inventory Management, Training, Recruiting/Hiring, Customer Service, Safety, Specialty Sales, Installs, In home sales and lead generation programs. • Managing a team of 30 direct reports and 175 indirect reports including Sales Specialists, department managers and customer support associates; supporting them with operational direction… Show more Responsible for the overall sales and profitability of a big-box home improvement retailer ($70M); leading retail ops including Merchandising, Inventory Management, Training, Recruiting/Hiring, Customer Service, Safety, Specialty Sales, Installs, In home sales and lead generation programs. • Managing a team of 30 direct reports and 175 indirect reports including Sales Specialists, department managers and customer support associates; supporting them with operational direction, pipeline/lead generation, sales training, process enhancements, product knowledge training, associate involvement, and people development.• Anticipate customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.• Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.• Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.• accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction.• Collaborate with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives. Show less

Houston, Texas, United States

Overseeing the sales operation of a top-tier in-water and outdoor furniture manufacturer grossing $80M in sales annually; increasing revenue through sustainable business development, establishing targeted client relationships, coaching/training sales professionals and strengthening Ledger brand recognition through trade shows.• Managing a team of 25 (direct/indirect) reports including 4 Sales Executives; supporting them with operational direction, lead generation, sales training, process… Show more Overseeing the sales operation of a top-tier in-water and outdoor furniture manufacturer grossing $80M in sales annually; increasing revenue through sustainable business development, establishing targeted client relationships, coaching/training sales professionals and strengthening Ledger brand recognition through trade shows.• Managing a team of 25 (direct/indirect) reports including 4 Sales Executives; supporting them with operational direction, lead generation, sales training, process enhancements, and product knowledge training.• Responsible for managing development of $15M in sales targets for 2021/2022 within the function; analyzing and monitoring details account progress.• Developing targeted relationships with customers across multi-family and student housing, casinos, resorts, cruise lines and hotels to aid in territory growth.• Establishing sales KPIs that enable sustainable revenue growth; planning strategic projects, trade show appearances, promotions, special incentives, and programs to secure new business lines. • Successfully grew new client base by 25% through a mixture of targeted offerings, greater reliance on tracking performance metrics/reporting and investment in recruiting throughout the business.• Overseeing the metrics and analytics for the team, creating customized sales and revenue reporting that enabled greater visibility into sales, client needs and trends.• Maintaining and developing a strong pipeline of commercial client prospects and evaluating contract risk, upsell potential, future client growth, and interests to create timely and meaningful sales engagement. Show less

Birmingham, Alabama, United States

Leading the Central Alabama region of the nation’s largest furniture chain ($49M) to deliver on financial and organizational results; a member of the Executive Team, working with field operations management, marketing, and teams to growing unit-level sales and profits, as well as oversee operational excellence.• Establishing regional KPIs and objectives, providing direction to a region of 10 stores with the 4-year plan of increasing revenue 20% through strategic initiatives like targeted… Show more Leading the Central Alabama region of the nation’s largest furniture chain ($49M) to deliver on financial and organizational results; a member of the Executive Team, working with field operations management, marketing, and teams to growing unit-level sales and profits, as well as oversee operational excellence.• Establishing regional KPIs and objectives, providing direction to a region of 10 stores with the 4-year plan of increasing revenue 20% through strategic initiatives like targeted sales engagement, marketing automation, online and B2B sales.• Developing a team of 10 operational leaders and growing the talent pool, creating succession plans, filling key roles and to preparing the future bench of leaders.• Directing distribution center activities and ensuring accountability for training,safety/security, housekeeping, cost controls, quality, and employee engagementfor operations with +50 employees.• Successfully oversaw a significant post-pandemic staffing ramp-up which involvedrecruiting +10 positions, partnering with Human Resources to source, interview recruit and hire new team members; providing oversight for staffing changes like transfers, promotions, corrective actions, terminations and pay changes.• Partnering with regional Finance/Accounting teams to monitor and report on P&L, EBITDA, sales, and analyze business financials, specifically looking for insights and analytics that drive business performance.• Supporting regional directors to analyze their business, areas for opportunity, understand short/long-term action plans and address 1) store layout, 2) product assortment 3) optimizing pricing/promotions 4) increasing transactions values (upselling/cross-selling) and 5) identifying staff development opportunities. Show less

Houston, Texas Area

Responsible for the overall sales and profitability of a big-box specialty electronics retailer; leading retail ops including Merchandising, Inventory Management, Training, Recruiting/Hiring, Customer Service, Safety and the Magnolia Specialty division. • Developing and executing strategy to drive sales revenue, build customer loyalty, improve the customer experience, and implement cost-management tactics that enable long-term business success (increased margins, net operating… Show more Responsible for the overall sales and profitability of a big-box specialty electronics retailer; leading retail ops including Merchandising, Inventory Management, Training, Recruiting/Hiring, Customer Service, Safety and the Magnolia Specialty division. • Developing and executing strategy to drive sales revenue, build customer loyalty, improve the customer experience, and implement cost-management tactics that enable long-term business success (increased margins, net operating profits).• Directly supervising 22 employees (+115 indirect), a mix of salaried, hourly and commissioned workers; training associates in sales techniques (“SPIN” selling, Consultative/Solution selling), customer service and product knowledge. • Full P&L responsibility and successfully exceeded revenue targets beginning 2018 and seen consistent profit increases (from 6-25%) month over month.• Building productive and diverse teams through careful selection that minimizes turnover potential; identifying the idea candidate profile, hiring better managers, and making a financial and time-bound commitment to development.• Assessing store metrics, forecasting monthly payrolls and managing associate schedules to achieve sales targets (KPIs) and complete workload. • Leading the Magnolia (high-end) specialty store, which includes coaching commissioned salespersons, managing complex, multi-phased installation projects with average sales value of $15K. • Constantly seeking to minimize potential loss and risks; leading periodic risk analysis, inventory and loss-prevention audits, and safety analyses. Show less

Madison Heights, Michigan

Blended Sales, Procurement, and Marketing role designed to encompass sales, inventory accountability, pricing initiatives, sales programming, negotiating contracts and evaluating suppliers for the industry leader in high performance, aftermarket automotive parts. • Building and strengthening relationships with +80 manufacturers of specialty aftermarket parts; evaluating market conditions, supplier performance and strategies for inventory stocking and control.• Negotiating with… Show more Blended Sales, Procurement, and Marketing role designed to encompass sales, inventory accountability, pricing initiatives, sales programming, negotiating contracts and evaluating suppliers for the industry leader in high performance, aftermarket automotive parts. • Building and strengthening relationships with +80 manufacturers of specialty aftermarket parts; evaluating market conditions, supplier performance and strategies for inventory stocking and control.• Negotiating with potential suppliers to secure lowest cost and most advantageous terms for procurement of specialty parts; recognized for playing a significant role in revenue increases and target market penetration activities. • Analyzing current and past sales patterns to anticipate opportunities to negotiate more favorable terms, consumer buying trends, market saturation and competition.• Partnering with Sales teams to strategically and thoughtfully plan brand penetration actions, new product launch campaigns, merchandizing visuals and trade shows. Show less

Michigan And Ohio

Overseeing store operations within the Michigan and Ohio markets for a multi-store consumer electronics brand (now closed); accountable for driving sales/profit growth, expense control, promotions, management development and exceptional service.• Successfully led the Michigan market which grossed over $30M in sales; supervising a $6M in inventory, major distribution center, 33 locations and over 120 employees.• Researched and evaluated territory revenue performance and implemented a… Show more Overseeing store operations within the Michigan and Ohio markets for a multi-store consumer electronics brand (now closed); accountable for driving sales/profit growth, expense control, promotions, management development and exceptional service.• Successfully led the Michigan market which grossed over $30M in sales; supervising a $6M in inventory, major distribution center, 33 locations and over 120 employees.• Researched and evaluated territory revenue performance and implemented a “Store-Closing Strategy”, closing 14 stores; resulted in decrease in delivery times, improved customer experience, margin/revenue increases and reduced risk. • Managed the build-out and staffing of new retail store locations which generated record-breaking $55K in sales and 26% gross profit on opening day. • Developed the performance targets and metrics to monitor achievement of KPIs and periodic sales goals; managing the regional budget and P&L and determining thoughtful ways to allocate resources to maximize results. • Created and implemented storewide “operations audit” to gain insights into store operations, move stale inventory, and better position high grossing products to sell.• Training and supporting Store Managers to support goal attainment; providing thought-leadership for customer service, sales, safety, loss prevention and hiring. Show less

Pontiac, Michigan

Leveraging previous experiences, provided dynamic leadership to a growing car audio retailer; responsible sales, store operations, merchandising, hiring, training, installation of car audio equipment, inventory management, and customer service. Rose above all expectations, responsible for every aspects of store sales and profitability and increased sales to a level which required additional installers Consistently exceeded sales goal every month in position by a minimum of 10%… Show more Leveraging previous experiences, provided dynamic leadership to a growing car audio retailer; responsible sales, store operations, merchandising, hiring, training, installation of car audio equipment, inventory management, and customer service. Rose above all expectations, responsible for every aspects of store sales and profitability and increased sales to a level which required additional installers Consistently exceeded sales goal every month in position by a minimum of 10% through a strong understanding of leadership and merchandising methodologies Created a custom-tailored product display and maintained showroom to ensure an inviting environment Streamlined efforts to manage office and shop facilities and work order scheduling, as well as physical inventory and ordering, greatly reducing related operational costs Ensured that all sales and installations were to the highest standards and met customer quality expectations Responsible for the development of employees, continually improving their ability to increase net operating profit Facilitated P&L management, sales management, sales proficiency, customer engagement training, customer issue resolution, leadership development, mentoring, payroll, scheduling, and human resources administration Mastered multiple leadership roles including business acumen trainer, hiring and training coordinator, supervisor, customer assistant supervisor, operations manager, customer experience manager, customer solutions manager and sales manager Show less

Greater Detroit Area

Leading a salesforce of tech-experts and consultants within a consumer/computer electronics retail store with responsibility for 13 locations. Proudly led the country in District Sales for 8 consecutive months and was “Best in Nation” for profits in excess of 200% for a 12-month period. Focused on maximizing sales performance, customer service experience, store operations and leveraging technology to drive sales efficiency. Orchestrated a training and mentoring process for a 13… Show more Leading a salesforce of tech-experts and consultants within a consumer/computer electronics retail store with responsibility for 13 locations. Proudly led the country in District Sales for 8 consecutive months and was “Best in Nation” for profits in excess of 200% for a 12-month period. Focused on maximizing sales performance, customer service experience, store operations and leveraging technology to drive sales efficiency. Orchestrated a training and mentoring process for a 13 store district which resulted in increased employee performance and retention Led country in district sales 8 months in a row by exceeding 10% over goal each month through strong client relations and numerous referrals Maintained best in nation single store results at 200% or greater gross profit for 12 months in a row Secured and managed essential accounts with local dealerships for new and used car sales needing aftermarket products installed state wide Created and integrated a program to allow onsite installation work, a first of its kind within the organization which provided significant reduction to related installation costs Maintained top-tier quality control on higher end custom install jobs to maintain outstanding satisfaction ratings Recruited top talent and helped place them in management positions Created a detailed sales process for car audio using interactive demos which led to company-leading results Fostered productive, long-term professional relationships between the Road shop stores and the Circuit City stores in order to maintain the best possible results Show less

Bachelors Of Business Administration, Management And Operations

Associate'S Degree, Business Administration And Management, General