Matt Ferro Email & Phone Number

Haverhill, MA, US

Boston, Massachusetts, United States

Greater Boston

Garten is a technology company that exists to empower people to live healthy and blissful lives. We empower well-being through a global network of providers and apps. Mind, body, and environment - personalized. We offer a competitive advantage for our customers to recruit, empower, and retain their teams. We are internationally recognized for our work in.

Boston, Massachusetts

As the Head of Customer Success, my main responsibilities were to drive LeanBox's top 50 customers post-sale processes with a hands-on approach. This includes:*New customer onboarding*Customer success*Customer support*Customer training*Renewals*UpsellingOther Responsibilities:*Building executive level relationships across multiple accounts *Establish a.

Boston, Massachusetts

CX Responsibilities*Managed a book of 150 clients with various services*Developed and mapped specific customer journey processes to help reduce churn*Proactively communicated and built relationships with customers on a weekly basis to help expand services*Served as the contact for service and technology-related issues for clients *Responsible for managing.

Woburn, MA

While with Randstad Technologies my duties included:*Worked with Clients to obtain qualified job requirements and educate Clients on Randstad Technologies' service offerings and process.*Proactively initiated new client partnerships with targeted accounts & organizational chart development.*Promoted Client development and build relationships with.

Cambridge, MA

While consulting I helped bring focused engagement, strong return on investment, and trustworthy direction to organizations. With my guidance, I helped companies build, execute, and accomplish a steadfast and robust customer success commitment day in and day out. I assisted early stage companies with their customer success efforts.*Perform current customer.

Boston, MA

*Effective development of new business rental leads including car rentals, car sales, and employee referrals*Established and maintained positive relationships with existing hotels, car dealerships, insurance companies, body shops and corporate accounts in downtown Boston, Logan airport, and surrounding areas to best suit our customer’s best.

Boston, MA

* Managed 5-8 employees on a day to day basis* Trained, managed and helped 16 employees get promoted * Established and executed branch operational plans that greatly increased profits* First assistant manager to win cost control contest in Boston region

Greater Boston Area

*Full training in business and sales, by the number one rated sales and business management training program of JD Power and Associates*Ranked in the top 5% on area sales matrix each month for inside sales *Maintained excellent relationships with customers and accounts*Ran business and finance operations of the branch*Primary contact for largest corporate.

Watertown, MA

* Assisted in operations and dispatching crews* Organized customer’s contracts and belongings* Managed all aspects of shipping and receiving customer’s property* Processed third party receiving* Managed warehouse crews daily to complete work orders

Bachelor Of Science, Intelligence And National Security, 3.6

Activities and Societies: Athlete Mentor and Trainer for Varsity Baseball Team

Bachelor Of Science - Bs, Criminal Justice/Law Enforcement Administration, 3.5

Activities and Societies: Varsity Baseball Player & Captain. American Mid-East conference all-star.

Associate'S Degree, Criminal Justice, 3.2

Activities and Societies: Volunteer at annual baseball clinic, Annual Toys for Tots volunteer, Varsity Baseball Player - Recieved.

High School Diploma, General Studies

Activities and Societies: Organization of annual Blood Drive, Yearbook Club, JV Basketball Player(1999-2000),JV Baseball Player(1999-2000).