Matthew O'Connell Email & Phone Number

New York, NY, US

Parsippany, NJ

• Managed two (2) lab technicians and the overall claims evaluation process for residential and commercial products. Developed and improved standardized claims evaluation methods for technicians to process claims.
• Finalized and approved an average of 350 claims per month.
• Created monthly claims analysis report for highlighting corporate Key Performance Indicators (KPIs) for 22 manufacturing facilities. Reported KPIs provided claim settlement cost, quantity of defective material, type of.
• Collaborated with warranty claim representatives to explain testing methods and results to assist customers with their understanding and satisfaction.
• Partnered with manufacturing plants to conduct two (2) annual remote audits ensuring compliance with established company quality systems.
• Provided leadership and data to manufacturing plants to drive sustainable improvement to reduce claims costs and frequency. Plants were provided with cost of defective material, quantity of defective material, and.

Parsippany, NJ

• Supervised two (2) lab technicians responsible for processing residential and commercial claims. Documented process flows to train lab technicians in standard and new material claim evaluation methods.
• Developed monthly metrics report ensuring claim evaluations were completed and provided to the warranty claim representative within 5 business days.
• Maintained all required safety guidelines for evaluation lab, promoted 5S culture, and complied with required monthly safety training resulting in zero accidents and injuries over 6 years.
• Recipient of GAF Raise the Roof-Team Achievement Award (2015 and 2017). This award recognizes teams whose efforts and contributions led to significant performance improvements.

Jersey City, NJ

• Led two (2) employees responsible for sampling and testing of incoming raw materials and packaging components. Team also conducted in-process quality checks on production lines.
• Supervised internal audit conducted by external customer.
• Handled collection and retention of product samples during FDA sampling of incoming shipments.
• Developed Statistical Process Control (SPC) program for tracking of raw material characteristics and minimum product fill requirements.
• Responsibilities and duties require interaction and effective communication with all levels of management, including corporate personnel in addition to suppliers and outside vendors.
• Oversaw the Vendor Non-Conformance Management program. Program included issuing reports to vendor and purchasing department and evaluation of corrective action and preventative action responses. Program required.

Bloomfield, NJ

• Oversaw five (5) employees responsible for conducting hourly quality checks on production lines. Team members were also responsible for sampling and testing incoming raw materials and packaging components.
• Department representative for Material Review Board (MRB), targeting obsolete and slow moving material to obtain final disposition, achieving reduction in inventory and cost.
• Guided creation and distribution of standard operating procedures for department operations.
• Responsibilities and duties require interaction and effective communication with all levels of management, including corporate personnel in addition to suppliers and outside vendors.
• Responsible for organization of consumer complaint reports for facilities, highlighting trends and deficiencies. Reports initiated to address within individual departments determining causes for deviation and potential.
• Participated in vendor audits focusing on proper documentation, cGMP’s, and adherence to company specifications, expectations, and regulations.

Bloomfield, NJ

• Engaged Kaizen Promotion Office (KPO) dedicated to determine objectives for weekly Kaizens, team member selection, and documentation of savings improvements. Kaizen events resulted in a 35% reduction in financial.
• Lean Team member focused on increasing pieces per man hour (PPMH) and efficiency by 10%. Team focused on production line studies, employee time studies, and 5S methodology to implement improvements.