Matthew O'Connor work email
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18 years experience in consultative B2B & B2C software sales, product, marketing and client services. Extensive experience in web, app, back office, AI, api, SaaS and payments. At arch leading on (% working effort on that aspect of the role across an average month): - sales/growth (40%): consultative stance, with a proven track record of hitting year-on-year targets, managing teams internal and external, strategy implementation, end-to-end sales cycle (ie: proposal writing, RFPs, negotiations, pitches, CRM use etc.- product (30%): using my experience in this area to work with prospective clients on capturing and ordering requirements, Jira backlog, liaising with wider product, dev & design team on scoping, estimating and ideation. - marketing (20%): I lead on omni-channel marketing strategy and activation. Implementation of AI-led enrichment campaigns across multiple sectors. This has seen me launch brands, products and services, as well as driving inbound leads through outbound marketing initiatives. - account management/customer success (10%): point of contact for escalation and success management, working across all arch clients to manage ongoing requirements, updating on new roadmaps, upsell, linking depts and general support.—-During my career I have worked with startups, SMEs and Enterprise clients that include What3Words, Channel4, Warner Music, Kodak, ITV, Sony, NHS, John Lewis, Imperial Brands, So Vegan, and NHSx; across various software developments, from apps to websites, emerging tech and back office. Versed in agile & waterfall. Experienced in CRM use (HubSpot, Salesforce, Squirrel), as well as tooling that includes, Slack, Microsoft Teams, Miro, JIRA & Trello.29+ personal recommendations on my profile from clients and past teams I've managed.Listed in 2018, 2020, and 2021, The Drums annual #BD100 ranks the UK’s top 100 business developers – a showcase of the brightest individuals driving client relationships in UK sales & marketing today. I'm family-focused with three beautiful children. I have a passion for all things tech, with an interest in innovation, food, health, design, photography, and travel.
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Leadership TeamArchLondon, Gb
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Director Of Growth, Marketing & Account ManagementArch Mar 2019 - PresentGateshead, Tyne And Wear, GbComing from a technical product background my role is split across Sales, Account Management & Product Marketing. Over the last 5 years I’ve realigned the strategic direction of the arch brand which has seen account values grow, alongside our creative and technical delivery across app and web. Responsible for:- Management of a team of 4- Sales (end-to-end)- Early-stage Product owner- Account management/Client services.- Working with existing clients to form product pipelines, innovation sprints and roadmaps.- Writing client scopes/proposals- Negotiating contracts- Managing inbound leads- Client pitches & RFPs- Working with the product, dev and design team - Management of CRM/Pipeline & workflows.- A member of the Leadership team.- Attending industry events and conferences.- Product knowledge of Swift, Flutter, Payload, Laravel.Other information:I am experienced in user stories, MIRO, Jira, monitoring deal flow, CRM use, estimating, marketing, and all aspects of product/sales.Yr 19/20: closed yr-end 31% up on target. Yr 20/21: closed yr-end 32% up on targetYr 21/22: closed yr-end 16% up on target Yr 4: 22/23: closed 38% up on targetYr5 23/24: closed 35% up on targetThe Product Marketing arm of my role sees me focusing primarily on 5 pillars:1. Creating and executing new product & brand marketing strategies2. Working on strategic brand management3. Creating pipelines and funnels that will generate great leads for Arch (inc SEO etc). 4. Analyze and improve existing marketing and branding strategies5. Setting daily, weekly, monthly and yearly targetsArch has been established since 2005, based in Newcastle & London. Named in the top 100 agencies in the UK in 2019, 2020, 2021, 2023 by an independent board, Clutch. Winner of the 2022 web excellence award for our work with the NHS. We're a strategic partner to disruptive startups and leading brands for the design and development of web & app-based software.
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Leadership TeamArch May 2019 - PresentGateshead, Tyne And Wear, Gb
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Volunteer MentorStartup Boost Oct 2020 - Oct 2021Santa Monica, Ca, UsProgram Mentor with the Newcastle 20/21 cohort .Helping a cohort of early-stage entrepreneurs to prepare for accelerator programs, seed investment and revenue through this program.- Strategy reviews - Go-to-market consultations - Pitch deck reviews - General support around product, marketing and sales. -
Head Of Growth And MarketingNovoda Feb 2018 - Mar 2019London, GbNovoda has been established for over 10 years and is a Google Certified Agency. With a talented team of 60+ and offices in London, Liverpool, Berlin, Barcelona and NYC (US).Clients include Channel 4, BBC, NewsUk, Vodafone, Imperial Brands (Blu vaping), SoundCloud, The Times.With expertise in bespoke software craftsmanship, they design and build today’s most complex and refined digital products (iOS, Android, Immersive, AI, ML, Web).Notable moments:- Worked across UK and Berlin markets.- Grew the pipeline from £0.5 million to £5.5 million in under 8 months with a reduced sales cycle.- Secured a new enterprise account worth £1.2 million in my first three months.- Helped set up the Leadership Team and subsequent initiatives.- Worked with the FD to update the rate card, thus securing much-improved project margins.- Implemented new commercial & marketing processes. My key responsibilities at Novoda were:- Supporting brands and disruptive startups in defining bespoke digital development needs across mobile and emerging technology.- Strategic development of 6&7-figure accounts across Enterprise and C-Suite.- Management of CRM/Pipeline & workflows.- Managed a team of 6.- Setting activity and revenue targets for members of the sales team.- Continual training and development of members of the department.- Attending key meetings with members of the team.- Working on account management plans with account managers.- Identifying key areas for improvement in the sales and marketing process.- Attending industry events and conferences to generate new business leads.- Monthly reporting on performance against budget and reporting on variances. -
Leadership TeamNovoda Feb 2018 - Feb 2019London, GbAs part of the Leadership Team it was my task to help define the purpose, vision and mission of Novoda. This covered me supporting the advancement of internal projects and processes as well as people, culture and growth.
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Chief Commercial & Marketing OfficerHedgehog Lab Mar 2014 - Feb 2018Newcastle Upon Tyne, Tyne And Wear, GbEst. 2005, an FT 1000 accredited business, with a presence spreading across multiple continents. They work with leading brands to design and develop native applications, enterprise software and immersive solutions. Clients I secured included: Kodak, Akzonobel, B&M Homestores, Thales. Notable moments:- Yr on Yr growth | commercial activity allowed us to scale from a team of 18 to 140 over my 4 years tenure.- In my 4-year tenure, I secured 80+ projects.- Project values ranged in value: from £20k to £2 million.- Helped secure a £1.5 million investment.- Continuous brand growth across a Omni-channel approach. - I secured projects with What3Words, Kodak, Warner Music, Thales, Leisure Pass Group, Sinclair Pharmaceuticals, Jaguar Land Rover (and many more) as well as a number of start-ups.- Setup the US office - Grew the Commercial & Marketing team (8).- Helped establish the Leadership Team.----Key responsibilities:- A member of the CXO team.- Supporting brands and disruptive startups in defining bespoke digital development needs across mobile and emerging technology.- Strategic development of 5 and 6-figure accounts across Enterprise and C-Suite.- Management of CRM/Pipeline & workflows.- Manage a team of 6 growing to a team of 8.- Setting activity and revenue targets for members of the sales & marketing team.- Attending key meetings with members of the team.- Working on account management plans with account managers.- Identifying key areas for improvement in the sales and marketing process.- Attending industry events and conferences to generate new business leads.- SEO strategy - Channel strategy - Brand management of hhl- General marketing streams -
Leadership TeamHedgehog Lab Mar 2014 - Feb 2018Newcastle Upon Tyne, Tyne And Wear, GbOur mission was to define the market positioning of hedgehog lab along with other initiatives such as culture, people, growth and investment.
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FounderFused Nov 2012 - 2015My own freelance consultancy.Working with a range of brands and charities on an advisory basis. Assisting with how best to start vertical campaigns to aid in increased sales and marketing engagement. Clients included YourFilm, British Red Cross, Rightmove hub, Zodac Engineering and Travel resorts U.K.
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Head Of Growth & MarketingKomodo Aug 2007 - Nov 2012Newcastle Upon Tyne, England, GbKomodo, a leading agency in the North East of England, established for over 10 years with a team of 26. In 2012 this agency received £250,000 of investment with a second round later seeded.My primary role over 5 years was Head of Growth. Like many small sized businesses I wore several hats, inc- Account Management and Marketing. During this period I supported household brands and startups define digital products that our Komodo team then developed. Over the 5 years at Komodo myself and Andy Greener, with the support of a talented team, grew the agency from a team of 3 to 26. Day to day activity saw me meeting with both current and prospect clients with the aim being to keep current clients up to date with new tech and with prospect clients to evaluate their current digital proposition, to offer solutions to digital shortfalls and to then pitch these solutions both in meetings (demos), via conference and by tender. Solutions varied from the development of iOS & Android apps, dedicated mobile sites, website design and build (inc e-commerce solutions), through to software solutions such as SaaS, CRM, e-marketing, illustrations/animation and brand development.Notable achievements in the role:- Helped grow the agency from 3 members of staff to 26 and thus securing great accounts and investment.- Secured a six-figure account with ITV via a competitive pitch/tender process. iPad Application later won Webby Awards and rated in the top 10 apps of that week by the Guardian- Secured a 12-month contract worth £1.2 million with Newcastle Science City to deliver all digital development for both NSC and the companies they support.- Delivered an iPad application what is now an industry renowned application for chartered surveyors. -
Digital Account & Product ManagerAmazing Group Aug 2006 - Aug 2007Yaumatei, HkThis role saw me champion one of three SaaS educational software packages sold within the company. Being a product champion saw me arranging appointments with interested schools via both inbound leads and outbound activity. F2F Demo's of the software were key to securing school accounts along with accurate platform knowledge. Strategic management of national school accounts also led to evolving the product roadmap both for how the platform performed across UI and UX but as well as making sure pupils and schools alike were getting the most out the of platform. This position also required me to: - Sales planning - Face to face and over the phone sales meetings and demos with senior stakeholders- Product Roadmap management - Liaising with our internal developers - Help develop promotional material- Attending exhibitions & networking events- Tender submission- Contract Renewals -
TrooperRoyal Military Police Dec 2005 - Jul 2006Post-graduation and fresh back from traveling and working in New Zealand I decided to apply for a role within the RMP that had piqued my interest throughout my University career. After a rigorous interview process, on-site fitness, and range assessments I was offered a role with 21 other applicants. I undertook basic training and started learning the wider role, however due to personal circumstances I had to leave training. -
Analyst: Trade DeskAsteron Life Apr 2005 - Nov 2005AuROLE UNDERTAKEN WHILST LIVING IN NEW ZEALANDManaged one of three Smart trade products. Day to day activity saw me:- Liaising with Brokers for market updates- Customer Service- Valuations:live- Market updates through to fund profiles- Inbound call management from clients -
Online Reservations AgentThomas Cook Mar 2004 - Apr 2005GbROLE UNDERTAKEN WHILST COMPLETING MY DEGREEThis role saw me oversee a number of key roles from booking of family holidays through to eventually being given the role of booking and managing Weddings abroad and Honeymoons to the value of £100,000.Interaction with a number of booking systems was required, often to match flights with hotel deals as well as arranging for passage and connection and visas. 1) Made and confirmed holiday reservations for passengers at requested locations as well as recommendations based on requirements gathered. Scheduled airline flights where a holiday was not a package deal. Arranged reservations and routing for passengers at request of ticket agent or customer, using timetables, airline manuals, reference guides, and tariff book.2) Interaction with a number of on-line computer reservation systems to determine availability against requirements. Full booking was then undertaken along with processing of payment details.3) Daily calls to customers or subsidiary ticket agents to advise of changes in flight plan or to cancel or confirm reservation, management of time and diary was therefore key.4) Advised on load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on package deals and flights. -
Digital Service RepresentativeAmerican Express Sep 2003 - Jul 2004New York, Ny, UsROLE UNDERTAKEN WHILST COMPLETING MY DEGREEManaging client communications and the growing suite of digital product. Objective being to directly support potential, new and existing customers. Worked to provide quality customer service, while increasing the company’s revenues through increased sales/card conversions. The role was challenging, involving high demand situations across a number of products. In this role I retained a high score point average for my Customer Service Advisory grade which saw me moving on to 'AMEX Black Card' a very prestigious account at the time.My role saw me cover the following tasks:• Handling enquiries• Answering incoming calls• Offering customers products and services• Performing administrative functions• Updating client accounts• Processing customer correspondence -
Sales Marketing ExecutiveAuto Trader Uk Oct 2002 - Dec 2003Manchester, Greater Manchester, GbROLE UNDERTAKEN WHILST COMPLETING MY DEGREEThis role saw me working with the early digital website instance and with the publication. The aim was to contact those listing a car for sale in one of a number of regional papers and cross-selling them into the magazine. The above was achieved with a direct outbound call or email, focusing on:- The benefits of placing their car in the Auto Trader publication- Conversion of placement to sale- Cost- General adviceOnce the booking was made I had to make direct contact with press and the individual selling the car. Organised photographer to location and the booking of the full ad. Further to this I had to manage customer service, based on direct updates to the client, managing expectations and to keep an eye on ad space as to not over book or indeed under book space.
Matthew O'Connor Skills
Matthew O'Connor Education Details
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Saïd Business School, University Of OxfordFintech Program -
Harvard Business School OnlineStrategy Execution
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Northumbria UniversityPolitics
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Bishop Stopford'S SchoolAnd Related Support Services
Frequently Asked Questions about Matthew O'Connor
What company does Matthew O'Connor work for?
Matthew O'Connor works for Arch
What is Matthew O'Connor's role at the current company?
Matthew O'Connor's current role is Leadership Team.
What is Matthew O'Connor's email address?
Matthew O'Connor's email address is ma****@****l.co.uk
What is Matthew O'Connor's direct phone number?
Matthew O'Connor's direct phone number is +161780*****
What schools did Matthew O'Connor attend?
Matthew O'Connor attended Saïd Business School, University Of Oxford, Harvard Business School Online, Northumbria University, Bishop Stopford's School.
What are some of Matthew O'Connor's interests?
Matthew O'Connor has interest in Food And Wine, Rugby, Technology, The Beach, Science And Technology, Disaster And Humanitarian Relief, Travel, Arts And Culture, Film, Gym.
What skills is Matthew O'Connor known for?
Matthew O'Connor has skills like Digital Marketing, Business Development, E Commerce, Seo, Marketing Strategy, Web Design, Mobile Applications, Mobile Devices, Account Management, Lead Generation, Start Ups, Digital Strategy.
Who are Matthew O'Connor's colleagues?
Matthew O'Connor's colleagues are Michael Laddie, Amanda Palmer, Aksel Christiansen, Helen Suárez, Daniel Geldard, Ñâfàà Tïğàñâ, Richard Nicholson.
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