Matthew Oliphant Email & Phone Number

Portland, Or, Us

Redesigned internal employee application for a healthcare company, leading to increased efficiency and extra $10,000,000 ARR.Redesigned platform for a tech education and first job-finding startup, resulting in improved user experience and users finding better jobs, faster.Established Design and Research practices for an Entertainment startup, including establishing a Design System and hiring a design team.Conducted generative research for a search engine company to understand product integration.Created current and future-state service blueprints for a mycelium-based leather replacement company to align departments and create efficiencies.Created a product strategy for a Healthcare AI Startup, increasing efficiency and time-to-market.

Created and delivered UX Research training for in-house teams helping them to connect with their customers to drive better outcomes for the products and services they work on.A collaboration between Studio VO and 80 Watts.

Draper, Ut, Us

Created a new Career Ladder/Lattice for Product Designers, Researchers, and Content StrategistsDefined the vision and strategy for learning experiences with Product and EngineeringLed a team to re-envision Pluralsight’s core application, stopping half the team from quittingGuided the Design System team toward better, collaborative practicesGuided the creation of a rigorous research practiceInstituted a 4-day work week for happier designers with more work done fasterGuided Discovery efforts for Design teams

Created and managed UX and CX practices and systemsResearched needs of B2B customersDesigned the B2B platformRedesigned B2C platform

Built and managed cross-functional team of 30 to deliver web and native applications for nGen's B2B and B2C clientsDefined product strategyProvided UX Research & Design expertise to all stages of projects

Charleston, South Carolina, Us

Shepherded discovery, design, and development for the integration of Blackbaud's Internet Solutions and Enterprise CRM products for nonprofit organizations (primarily Higher Ed and Family & Human Services). Reduced time spent managing web transactions (high-volume donations, donor information, event registrations) by combining two distinct systems into one more useful and usable system.

Natick, Ma, Us

Led UX design and user research for MathWorks' website and MATLAB Central, focusing on customer bug tracking, e-commerce, file sharing, and product support.Collaborated with cross-functional teams to design web applications, enhancing user experience and engagement.Implemented user-centered design principles to optimize website functionality and drive user satisfaction.

Bloomington, Illinois, Us

Research and design for web applications for insurance, financial services, and internal business processing as well as in-office (physical — Service Design before Service Design) experiences for office staff and customers.Designed the Enterprise Customer Relationship Management app (the primary application Agents’ offices use to serve customers)Moved the call center from green-screens to the webDesigned most of the first iteration of State Farm Bank’s web applications.

• Developed user-friendly manuals for software applications and in-app Help content.• Collaborated with cross-functional teams to ensure accurate and comprehensive documentation.• Implemented best practices in UX writing to enhance user experience and product usability.