Matt Osborne Email & Phone Number

Responsible for oversight and coordination of multiple projects to ensure alignment to business goals and benefits to each other, including strategy, implementation, and delegation of project resources.

Since March 2019, I've had the privilege of serving as a Program Manager/Analyst at JET Systems. In this role, I've led the identification, analysis, design, development, and implementation of business processes aligned with Quality Management System best practices. My efforts have ensured the delivery of consistent quality products and practices, and I've worked closely with departmental leads to enhance business process efficiency and quality. This collaboration has fostered a culture of continuous improvement across our organization. I've conducted in-depth analysis of operational Key Performance Indicators (KPIs) to drive improvements in cost, quality, and schedule performance across our product portfolio. Providing strategic updates and counsel to the C-Suite on business operational efficiency, quality metrics, and customer satisfaction has been key to ensuring alignment with our organizational objectives. My leadership has led to over 65 project efforts, resulting in our organization achieving ISO9001 and AS9100D Quality Management Systems Standards certifications. I've also spearheaded a quality culture initiative that significantly enhanced the quality of our operations and customer deliverables.

San Jose, Ca, Us

Between March 2018 and February 2019, I was a Program Manager at Cisco Systems in Raleigh, NC, focusing on Policy and Procedure Architecture & Compliance. My responsibilities included overseeing the development and maintenance of organizational policies and processes to ensure compliance with legal, data protection, privacy standards, and ISO certifications. I played a pivotal role in a multinational team effort that secured Francisation Certification for Cisco Canada, establishing a framework for triennial compliance reporting. My work facilitated training sessions and workshops for internal stakeholders, enhancing organizational awareness and fostering a culture of continuous improvement. I conducted Analysis of Alternatives (AoA) to determine process improvement opportunities, significantly reducing customer data security threats through improved data erasure methodologies.

Arlington, Virginia, Us

From January 2013 to October 2017, I served as a Health Services Support Program Manager at Womack Army Medical Center in Fort Bragg, NC. My role involved conducting comprehensive staffing reviews across multiple service lines, identifying and facilitating the realignment of positions, and justifying new hires to optimize operational efficiency and service delivery. I spearheaded a lean methodology project that reduced Emergency Room patient provider-to-discharge times by 27%, significantly enhancing patient throughput. My leadership in streamlining referral call center processes and identifying project inefficiencies led to significant improvements in service delivery and operational efficiency.

Arlington, Virginia, Us

During my tenure from December 2010 to December 2013 with the Office of the Surgeon General, Europe Regional Command in Heidelberg, Germany, I oversaw comprehensive audits of Army medical facilities across Europe, enhancing operational and service standards. I directed an IT initiative to develop a digital dashboard for C-Suite executives, resulting in a significant reduction in network leakage. My management of the complex, phased relocation of executive headquarters ensured uninterrupted operations within a vital regional healthcare system. I also supported contingency operations in support of NATO Allies, showcasing my ability to analyze and task strategic medical assets efficiently.

Arlington, Virginia, Us

In Afghanistan, from December 2009 to December 2010, I directed operations to relocate and manage significant assets and personnel across remote sites, ensuring sustained operations and logistics support. I spearheaded the creation and execution of the Afghanistan National Army Flight Medic Training Program, enhancing the capability of Afghan medics in critical care flight missions. My management of the integration of Army Critical Care Flight Nurses into Air Medical Evacuation Crews and the response to environmental emergency events highlighted my leadership and operational expertise in challenging environments.

Arlington, Virginia, Us

From December 2006 to December 2009, as a Senior Program Manager at the 603rd Aviation Support Headquarters in Savannah, GA, I collaborated with functional managers to orchestrate the strategic relocation of assets and personnel. I led daily coordination meetings to monitor progress and address challenges, implementing rigorous project management protocols. My oversight of a significant building renovation project and the development of comprehensive contingency plans for asset recovery demonstrated my commitment to ensuring strategic resourcing and organizational readiness.

Arlington, Virginia, Us

Served as an operations manager and advisor to the organizational leadership in positions of progressively increasing duties and responsibilities; oversaw the management of all allocated human and material resources in accordance with prescribed policies and other official guidelines; accountable and responsible for the maintenance of assigned organizational property; responsible for attaining and sustaining high levels of readiness, recruiting, and retention; managed individual and collective training, logistic and administrative readiness of the organization; responsible for the health and welfare, morale, family support, and discipline of all assigned personnel.

Master Of Business Administration (Mba), Project Management

B.S. Resource And Technology Management, Project Management

Google Data Analytics Professional Certificate, Data Analytics

Veterans Career Transition Program - Project Management Certificate, Project Management