Matthew Ovington Email & Phone Number

Ireland

Purchase, Ny, Us

Langley, Berkshire, Gb

I was responsible for leading Travelport’s global design team in Europe and North America. I joined Travelport a few years after they acquired MTT (Mobile Travel Technologies). MTT was acquired by Travelport, a GDS (Global Distribution System) in June 2015. I was promoted to Director of UX, with global responsibility, in September 2018.My main responsibility was to to plan and see through the execution of our product design strategy.I delivered a programme of work to better integrate design practices across the entire business. These included:• Introducing the company to collaborative product management and design methods including customer journey mapping, service design, setting and gathering experience metrics and story mapping.• Moving to 100% cloud-based tooling (Figma & Mural with Jira integration) to enable easier cross-team and distributed team collaboration.• Establishing a strong user research function within Travelport. • Developing a global design system (atlas.travelport.com) in line with our new corporate identity.• Creating an online customer community forum to enable product management to better engage with different customer types (using Alida)• Leading on integrating design within the SAFe (Scaled Agile) Framework.• Designing multiple, award winning apps. Most recently in 2019 the team that design and develop the easyJet app won “Best Airline App in the World” at the World Aviation Festival.

Langley, Berkshire, Gb

I led a team of designers and researchers at MTT, and later Travelport Digital, building award winning mobile apps for some of the worlds greatest airlines. Our customers include Singapore Airlines, Etihad, easyJet, Copa, BCD Travel and LATAM Airlines. MTT was acquired by Travelport.

Dublin, Ie

I led the Product Design team at Paddy Power. The 20-strong company team comprised product design managers, UX architects, UI designers and UX researchers. The Product Design function was established in mid-2014 from the pre-existing UX and UIteams. The formation required new role definitions, transitioning the team to agile,disestablishing the companies "agency" model andupdating our work practices and processes to align with agile product teams.I devised our strategy to improve our mobile experience across all mobile apps.I initiated and developed UX design principles and guidelines for mobile. I established our design style guides and pattern libraries to address multi-channel product fragmentation and improve product cross-sell. This reduced the lead time for eGaming product delivery from 12+ months to 3 months.I established the teams first UX knowledgebase to disseminate customer insight across the organisation. This was successful in supporting on-boarding new starts in UX and as a repository for team methodologies and processes.I am proud to work at PaddyPower - they were a real Irish success story and a fantastic brand. The thing I am most proud of in PaddyPower was the re-launch of the PaddyPower sportsbook app a few months after I left. This was, and still is, a product that turns over €1bn a year. The product was an immediate hit with customers and garnered a 5 star rating in the app store in a matter of days. You can see some of the teams work here https://www.behance.net/gallery/31502059/Paddy-Power-Sports-App-Redesign

I co-founded one of the first dedicated usability and accessibility agencies in Ireland in 2001. We made our name by having a genuine, iterative UCD process.

Dublin, Ie

M. Sc., Geographical Information Systems

Graduate Diploma, Environmental Management

Ba (Mod.), Natural Science, Geography